AXP On-Prem Technical Associate Support Free Sample Questions

A support engineer is reviewing the architecture of a newly deployed AXP On-Prem solution to ensure High Availability (HA) for the CTI links. The customer requires that if the primary Application Enablement Services (AES) server fails, the Avaya Aura Communication Manager (CM) should maintain CTI connectivity without manual intervention. Which architectural component and configuration must be verified to support this requirement?

While troubleshooting a call routing issue in an AXP On-Prem environment using Call Center Elite, you observe that calls arriving at a specific Vector Directory Number (VDN) are not following the expected 'Time of Day' logic. You need to verify the variable assignment and vector processing steps. Which command in the Communication Manager SAT interface would provide the most detailed real-time view of the vector processing for a specific call?

In an Avaya Aura Call Center Elite implementation, the administrator needs to configure a vector to queue calls to a backup skill only if the primary skill's Expected Wait Time (EWT) exceeds a certain threshold. Which vector command should be used to achieve this conditional routing?

A customer reports that historical reports in the Call Management System (CMS) are showing inconsistent data compared to the agent's manual logs. The link between the Communication Manager (CM) and CMS is suspected to be unstable. Which specific log file on the CMS server should be analyzed to identify link up/down events and data synchronization errors?

You are configuring a new Avaya Aura Communication Manager (CM) instance for an AXP On-Prem solution. The customer requires that agents be able to handle multiple chat sessions simultaneously while on a voice call using the Elite Multichannel feature. Which feature must be enabled in the 'system-parameters customer-options' form to support this capability?

Which TWO of the following Avaya Aura Communication Manager (CM) objects are primarily used to define the logic for routing incoming calls to the appropriate group of agents based on specific criteria? (Select TWO)

True or False: In an AXP On-Prem environment, if the Application Enablement Services (AES) server loses connectivity to the Communication Manager, all active voice calls currently connected to agents will be immediately dropped.

A technician is tasked with replacing a faulty media gateway in an AXP On-Prem deployment. The new gateway has been physically installed and connected to the network. Which command must be run on the Communication Manager to verify that the gateway has successfully registered and is available for call processing?

Case Study: GlobalFinance Corp is migrating their contact center to AXP On-Prem. They have 2000 agents distributed across three regions.

Scenario:
During the pilot phase, agents in the 'North' region report that they are receiving calls for the 'South' region skills when the South agents are busy, even though this was not intended. The administrator verifies that the 'North' agents have the 'South' skill assigned but set to a lower level.

Requirement:
The business rule states that 'North' agents should ONLY receive 'South' calls if the call has waited in the 'South' queue for more than 60 seconds.

Which configuration change should be applied to meet this requirement?

When configuring Expert Agent Selection (EAS) in Communication Manager, you need to ensure that an agent's login ID is associated with a specific set of skills automatically upon login. Where is this association defined?