Question 1
AdvancedSystem Architecture · Org Strategy
A global enterprise is designing a multi-org strategy for its three distinct business units (BUs): Manufacturing, Retail, and Logistics. Each BU has independent processes, distinct data models, and separate IT leadership, but they share a common customer base requiring a 'Single View of Customer' for the global support team. Which architectural approach best balances autonomy with the data visibility requirement?
Answer and explanation
Correct answer: D
Given the distinct processes and IT leadership, a Multi-Org strategy is appropriate to maintain autonomy. However, replicating data (Salesforce-to-Salesforce) creates complexity and storage issues. The optimal solution uses an MDM for the 'Golden Record' and Salesforce Connect to virtualize the data for the global support team, ensuring a single view without physical data replication constraints.
