Question 1
A technician is troubleshooting a computer that fails to boot. After powering on the machine, a series of long and short beeps are heard, but nothing appears on the screen. According to the standard troubleshooting methodology, what is the MOST logical next step?
Answer and explanation
Correct answer: B
The beep codes are part of the Power-On Self-Test (POST) and indicate a specific hardware failure detected by the BIOS/UEFI. The first step in establishing a theory of the problem is to understand what these codes mean. The motherboard manual provides the key to deciphering these codes, which typically point to issues with RAM, CPU, or the video card. Reinstalling the OS is irrelevant as the system is not even reaching the bootloader. Replacing the power supply or checking cables are plausible but less precise than first interpreting the specific error code the system is providing.