Question 1
A financial services firm is implementing an automated loan approval process. The process requires analyzing unstructured borrower emails, extracting intent, and conditionally retrieving credit reports from a legacy mainframe system via an existing RPA automation. However, the final approval decision involves weighing qualitative factors from the email against the quantitative credit score, a task that varies significantly per case. Which architectural approach best leverages the synergy between Agentic AI and traditional RPA for this scenario?
Answer and explanation
Correct answer: C
This approach correctly identifies the strengths of each component: The Agent handles the cognitive task (unstructured analysis and synthesis), while the RPA robot handles the deterministic, repetitive task (legacy system interaction). The Agent orchestrates the flow, calling the robot as a specific skill/tool when needed.