Terms of Service

Effective Date: January 2025

Welcome to Planet Cert. By accessing and using our services, you agree to be bound by these Terms of Service. Please read them carefully before proceeding.

General Terms

By accessing and placing an order with Planet Cert, you confirm that you are in agreement with and bound by the terms and conditions contained in the Terms Of Use outlined below. These terms apply to the entire website and any email or other type of communication between you and Planet Cert.

Under no circumstances shall Planet Cert team be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials on this site, even if Planet Cert team or an authorized representative has been advised of the possibility of such damages.

Planet Cert will not be responsible for any outcome that may occur during the course of usage of our resources. We reserve the rights to change prices and revise the resources usage policy at any moment.

Products & Services

All products and services are delivered by Planet Cert. You can access your downloads from your personal dashboard after purchase.

Important Notice:Planet Cert provides practice materials for educational and training purposes only and does not distribute actual exam questions or other copyrighted exam content from any certification vendor (including, for example, Microsoft, Cisco, AWS, CompTIA, Oracle, Google, IBM, and others). All trademarks and product names are the property of their respective owners, and Planet Cert is not affiliated with or endorsed by these vendors.

This site and the contents within, including graphics, study material, and other elements are provided on an "as-is" basis with all faults and without any warranty of any kind. Some questions may have been modified to comply with copyright regulations from the respective vendors.

Security & Privacy

Planet Cert takes your security seriously. We do not process any order payments directly through our website.

All payments are processed securely through industry-leading payment providers:

• Stripe - PCI-compliant payment processing
• PayPal - Secure third-party payment gateway

Your payment information is never stored on our servers and is handled entirely by these trusted payment processors.

Cookie Policy

Our website uses cookies to enhance your browsing experience. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms outlined here.

Types of cookies we use:

• Session Cookies - To personalize the website for each user
• Persistent Cookies - To track referrals from our affiliate network
• Analytics Cookies - To understand how visitors use our website

We use Google Analytics to analyze website usage. Their privacy policy is available at: http://www.google.com/policies/privacy/

Note: Deleting cookies may impact the functionality of our site. Blocking cookies will prevent you from using all features on our website.

Payment Terms

We process all payments through Stripe and PayPal, which are fully compliant with OFAC regulations.

All payment processing is handled by these secure, third-party providers to ensure your financial information remains protected.

Refund Policy

Digital Products - No Standard Refunds: As our products are digital goods with immediate access upon purchase, we do not offer standard refunds. Once you have access to the study materials, the transaction is considered complete.

Pass Guarantee: We stand behind the quality of our practice exams. If you can provide evidence that our questions failed to adequately prepare you for your certification exam (such as proof of exam failure within 14 days of purchase), we will review your case for a potential refund.

To request a refund under the Pass Guarantee:

• Submit your request via our Contact Support page
• Include your order details and proof of exam result
• Describe how the materials did not meet your preparation needs

All refund requests under the Pass Guarantee are evaluated on a case-by-case basis. Our goal is to ensure you have the best possible preparation for your certification journey.

Ownership & Usage Rights

Ownership and usage rights of purchased products are governed by the specific license selected at the time of purchase.

All content, including but not limited to text, graphics, logos, and software, is the property of Planet Cert or its content suppliers and is protected by international copyright laws.

Limitation of Liability

Under no circumstances shall the Planet Cert team be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials from our website.

This limitation applies even if Planet Cert or an authorized representative has been advised of the possibility of such damages.

If your use of materials from this site results in the need for servicing, repair or correction of equipment or data, you assume all costs thereof.

Planet Cert will not be responsible for any outcome that may occur during the course of usage of our resources. We reserve the rights to change prices and revise the resources usage policy at any time.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. If we make changes, we will post the revised terms on this page with an updated effective date.

Your continued use of our services after any changes indicates your acceptance of the new terms.

We encourage you to review these terms periodically to stay informed about our policies.

Have Questions?

If you need clarification about our terms or have any concerns, we're here to help.

PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP and SP are registered marks of the Project Management Institute, Inc. CBAP® is a registered trade mark of IIBA. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. PRINCE2® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. Certified ScrumMaster® (CSM) and Certified Scrum Trainer® (CST) are registered trademarks of SCRUM ALLIANCE®. Professional Scrum Master is a registered trademark of Scrum.org. The APMG-International Finance for Non-Financial Managers and Swirl Device logo is a trade mark of The APM Group Limited. The Open Group®, TOGAF® are trademarks of The Open Group. IIBA®, the IIBA® logo, BABOK® and Business Analysis Body of Knowledge® are registered trademarks owned by International Institute of Business Analysis. CBAP® is a registered certification mark owned by International Institute of Business Analysis. Certified Business Analysis Professional, EEP and the EEP logo are trademarks owned by International Institute of Business Analysis. COBIT® is a trademark of ISACA® registered in the United States and other countries. CISA® is a Registered Trade Mark of the Information Systems Audit and Control Association (ISACA) and the IT Governance Institute. CISSP® is a registered mark of The International Information Systems Security Certification Consortium ((ISC)2). CompTIA A+, CompTIA Network+, CompTIA Security+ are registered marks of CompTIA Inc. CISCO®, CCNA®, and CCNP® are trademarks of Cisco and registered trademarks in the United States and certain other countries. CSM®, CSPO®, CSD®, CSP®, A-CSPO®, A-CSM® are registered trademarks of Scrum Alliance®. TOGAF® is a registered trademark of The Open Group in the United States and other countries. All the online courses are accredited by respective governing bodies and belong to their respective owners.