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Exam Information
Official specifications published by CompTIA
Exam Format
90 min
700
Entry-level
Registration
$246 USD
Pearson VUE or online proctoring
English
Validity
3 years from certification date
CompTIA Continuing Education (CE) Program; Retake Current Exam; Earn Higher Certification
220-1202 Exam Topics and Domains
220-1202 is organized into 4 weighted domains. Expect to work with Active Directory Domain Services, Azure Active Directory, Google Workspace, 802.1X authentication, and more.
1
Operating Systems
28%
Explain common operating system (OS) types and their purposes
Workstation Operating SystemsMobile Operating SystemsFilesystem TypesVendor Life-Cycle Limitations
- Identify appropriate operating systems for different environments
- Compare filesystem types and their use cases
- Understand vendor support life cycles and their implications
Given a scenario, perform OS installations and upgrades in a diverse environment
Boot MethodsInstallation TypesPartitioning and Drive Format
- Execute various OS installation methods
- Configure boot options and partition schemes
- Implement zero-touch deployment solutions
Compare and contrast basic features of Microsoft Windows editions
Windows 10 EditionsWindows 11 EditionsFeature Differences
- Differentiate Windows editions and their capabilities
- Understand Windows 11 hardware requirements
- Select appropriate Windows edition for business needs
Given a scenario, use Microsoft Windows operating system features and tools
Task ManagerMMC Snap-insAdditional System Tools
- Navigate Windows administrative tools
- Use MMC snap-ins for system management
- Troubleshoot using built-in Windows utilities
- Create custom MMC consoles
- Analyze Event Viewer logs
- Manage disk partitions
- Configure scheduled tasks
Given a scenario, use the appropriate Microsoft command-line tools
Navigation CommandsNetwork CommandsDisk Management CommandsFile Management CommandsInformational CommandsOS Management Commands
- Execute command-line operations efficiently
- Troubleshoot using network commands
- Manage files and disks from command line
- Use ipconfig for network diagnostics
- Execute robocopy for file migrations
- Run sfc to repair system files
- Use diskpart for partition management
Given a scenario, configure Microsoft Windows settings
Control Panel SettingsWindows Settings App
- Configure Windows settings for optimal performance
- Manage user privacy and security settings
- Customize Windows environment
Given a scenario, configure Microsoft Windows networking features on a client/desktop
Network ConfigurationNetwork Connections
- Configure Windows network settings
- Establish various network connection types
- Manage network security and firewall rules
Explain common features and tools of the macOS/desktop operating system
Application ManagementmacOS Best PracticesmacOS Features and Tools
- Navigate and configure macOS systems
- Implement macOS security best practices
- Use macOS built-in tools for support tasks
Identify common features and tools of the Linux client/desktop operating system
File Management CommandsFilesystem ManagementAdministrative CommandsPackage ManagementNetwork CommandsInformational CommandsConfiguration Files and Components
- Execute basic Linux commands
- Manage Linux file permissions and ownership
- Configure Linux network settings
- Understand Linux system components
Given a scenario, install applications according to requirements
System RequirementsDistribution MethodsImpact Considerations
- Install applications based on requirements
- Evaluate system compatibility
- Assess deployment impact
Given a scenario, install and configure cloud-based productivity tools
Email SystemsCloud StorageCollaboration ToolsIdentity and Licensing
- Configure cloud-based productivity applications
- Manage identity synchronization
- Deploy collaboration tools
2
Security
28%
Summarize various security measures and their purposes
Physical SecurityPhysical Access SecurityLogical Security
- Implement physical security measures
- Configure logical access controls
- Apply Zero Trust security model
- Manage identity and access
Given a scenario, configure and apply basic Microsoft Windows OS security settings
Windows Defender and FirewallUsers and GroupsLogin and AuthenticationPermissionsEncryptionActive Directory
- Configure Windows security settings
- Implement encryption solutions
- Manage users and permissions
- Apply Active Directory security
- Enable and configure BitLocker
- Create Windows Firewall rules
- Manage NTFS permissions
- Configure UAC settings
Compare and contrast wireless security protocols and authentication methods
Wireless Protocols and EncryptionAuthentication Methods
- Compare wireless security protocols
- Configure wireless authentication
- Implement enterprise wireless security
Summarize types of malware and tools/methods for detection, removal, and prevention
Malware TypesDetection and Response ToolsRemoval and Prevention
- Identify malware types and symptoms
- Use detection and response tools
- Execute malware removal procedures
- Implement prevention strategies
Compare and contrast common social engineering attacks, threats, and vulnerabilities
Social Engineering AttacksCommon ThreatsVulnerabilities
- Recognize social engineering techniques
- Identify common security threats
- Assess system vulnerabilities
- Implement security awareness training
Given a scenario, implement procedures for basic SOHO malware removal
Malware Removal Process
- Execute malware removal procedures
- Use safe mode and recovery tools
- Verify system integrity after removal
- Boot into Safe Mode
- Run antivirus scans
- Remove malware using removal tools
- Educate users on safe practices
Given a scenario, apply workstation security options and hardening techniques
Security ConfigurationEnd-User Best Practices
- Harden workstation security
- Configure security policies
- Implement user security training
Given a scenario, apply common methods for securing mobile devices
Mobile HardeningPolicies and Procedures
- Secure mobile devices
- Implement MDM solutions
- Enforce mobile security policies
Compare and contrast common data destruction and disposal methods
Physical DestructionRecycling and RepurposingCompliance
- Select appropriate data destruction methods
- Ensure compliance with regulations
- Manage asset disposal securely
Given a scenario, apply security settings on SOHO wireless and wired networks
Router Security SettingsWireless SecurityFirewall Settings
- Secure SOHO networks
- Configure wireless security
- Manage router firewall settings
Given a scenario, configure relevant security settings in a browser
Browser SecurityBrowser Feature Management
- Configure browser security settings
- Manage browser extensions safely
- Implement browser privacy controls
3
Software Troubleshooting
23%
Given a scenario, troubleshoot common Windows OS issues
Windows Boot and System IssuesPerformance IssuesServices and Applications
- Diagnose Windows OS problems
- Use troubleshooting tools effectively
- Resolve boot and performance issues
- Use Event Viewer for troubleshooting
- Boot into Safe Mode
- Run Startup Repair
- Use System File Checker (sfc)
Given a scenario, troubleshoot common mobile OS and application issues
Application IssuesMobile OS IssuesConnectivity Issues
- Troubleshoot mobile applications
- Resolve mobile OS issues
- Fix mobile connectivity problems
Given a scenario, troubleshoot common mobile OS and application security issues
Security ConcernsSecurity Symptoms
- Identify mobile security threats
- Recognize malware symptoms on mobile
- Remove mobile malware
Given a scenario, troubleshoot common personal computer (PC) security issues
System Security SymptomsBrowser Security Issues
- Diagnose PC security issues
- Troubleshoot browser problems
- Remove PC malware and PUPs
4
Operational Procedures
21%
Given a scenario, implement best practices associated with documentation and support systems information management
Ticketing SystemsAsset ManagementDocumentation Types
- Use ticketing systems effectively
- Maintain asset inventory
- Create and follow documentation
Given a scenario, apply change management procedures
Change Management Process
- Execute change management procedures
- Assess change risk and impact
- Document changes properly
Given a scenario, implement workstation backup and recovery methods
Backup TypesRecovery OptionsBackup Strategies
- Implement backup solutions
- Execute recovery procedures
- Test backup integrity
Given a scenario, use common safety procedures
Electrical SafetyPhysical Safety
- Follow safety procedures
- Prevent ESD damage
- Handle equipment safely
Summarize environmental impacts and local environment controls
Environmental Controls
- Maintain proper environmental controls
- Use MSDS for safe handling
- Implement power protection
Explain the importance of prohibited content/activity and privacy, licensing, and policy concepts
Policies and Compliance
- Understand licensing requirements
- Comply with data regulations
- Follow incident response procedures
Given a scenario, use proper communication techniques and professionalism
Professional Communication
- Communicate professionally
- Handle difficult situations
- Maintain customer satisfaction
Explain the basics of scripting
Script File TypesScripting Use CasesScript Considerations
- Understand scripting basics
- Identify script use cases
- Apply scripting security practices
Given a scenario, use remote access technologies
Remote Access MethodsSecurity Considerations
- Configure remote access tools
- Secure remote connections
- Troubleshoot remote access issues
Explain basic concepts related to artificial intelligence (AI)
AI Application IntegrationAI Policy and EthicsAI LimitationsPrivate vs Public AI
- Understand AI basics and applications
- Apply AI responsibly and ethically
- Recognize AI limitations
- Distinguish private and public AI use cases
How do I earn this certification?
Passing 220-1202 earns the CompTIA A+ certification. It sits in the IT Fundamentals & Support track.
Current Level Exams
Next Level Options
- N10-009 - CompTIA Network+Natural progression for network-focused IT professionals
- SY0-701 - CompTIA Security+Essential for security-focused career paths, DoD 8140 requirement
- SK0-005 - CompTIA Server+Server administration career path
- CS0-003 - CompTIA CySA+Security operations center (SOC) analyst path
- CLO-002 - CompTIA Cloud+Cloud infrastructure career path
Alternative Paths
- Linux+ XK0-005 - CompTIA Linux+ Linux-focused system administration
- Project+ PK0-005 - CompTIA Project+ Project management skills for IT professionals
- Microsoft 365 Certified: Modern Desktop Administrator Associate A+ provides foundation for Microsoft endpoint management certifications • Windows-focused desktop administration
- Apple Certified Support Professional (ACSP) A+ provides foundation for Apple device support certifications • macOS support specialization
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
The most effective way to prepare for 220-1202 is by using the PlanetCert Simulator to practice questions and review detailed explanations.
What's changed on this exam?
Current Status
- ACTIVE
- Last content update: 2025-03-25
- Announcement date: 2024-11-15
Updates
- Artificial Intelligence New in V15 Completely new topic - AI fundamentals, bias, hallucinations, privacy • Release date: 2025-03-25
- Zero Trust Security Model New in V15 Major shift from perimeter-based security • Release date: 2025-03-25
- Windows 11 Expanded in V15 TPM 2.0, UEFI requirements, Windows Hello, new features • Release date: 2025-03-25
- EDR/MDR/XDR New in V15 Advanced threat detection tools now baseline knowledge • Release date: 2025-03-25
- Cloud Productivity Tools Expanded in V15 Microsoft 365, Google Workspace, identity sync, collaboration platforms • Release date: 2025-03-25
- Modern Malware Types New in V15 Stalkerware, fileless malware, QR code phishing, BEC, supply chain attacks • Release date: 2025-03-25
Who should take this exam?
Exam Code: 220-1201; Exam Name: CompTIA A+ Core 1; Note: Both Core 1 and Core 2 must be passed to earn A+ certification
- 12 months of hands-on experience in an IT support specialist job role
- Completion of CompTIA A+ training course
- Experience with Windows 10 and Windows 11
- Basic understanding of networking concepts
- Familiarity with mobile device management