A technician is analyzing a System Monitor trace to diagnose a one-way audio issue for IP phones at a remote branch. The trace shows successful call setup (H.225 and H.245 messages are correct), but no RTP packets are being received from the remote extension. The main site and remote branch are connected via a VPN tunnel over a public internet connection. What is the most likely cause of this issue?
A retail business wants to route calls differently based on the time of day. During business hours (9 AM - 5 PM, Mon-Fri), calls to their main number should go to the Sales hunt group. After hours and on weekends, calls should be routed to an after-hours announcement and then to a general voicemail box. Which three components must be configured in IP Office Manager to achieve this? (Select THREE)
During an IP Office upgrade using Manager, the administrator is presented with the option to use "Delta Server". What is the primary purpose of selecting this option?
True or False: On an IP Office 500 V2 system, Voice Compression Module (VCM) channels are consumed by calls that use a SIP trunk, even if all internal extensions are digital or analog phones.
A medical clinic is expanding and needs to overhaul its call routing. They have three main departments: General Appointments, Prescription Refills, and Billing. Each department has its own team of agents. The clinic's requirements are as follows: 1. A main number that offers callers a choice of the three departments. 2. During business hours (8 AM - 6 PM), calls should queue for the next available agent in the selected department. If all agents are busy for more than 2 minutes, the call should overflow to a centralized receptionist group. 3. After 6 PM, all calls to the main number should play a 'clinic is closed' message and then be sent to a general voicemail box. 4. The Prescription Refill department takes a lunch break from 12 PM to 1 PM, during which calls to their department should go directly to their departmental voicemail. Which configuration strategy in IP Office provides the most efficient and scalable solution to meet all these requirements?
When configuring a new user in IP Office Manager, which tab must be completed to allow the user to log in to an IP phone and make calls?
A system administrator needs to create a centralized conference bridge that can be accessed internally by dialing a short code and externally by dialing a dedicated DID number. The bridge must support up to 10 participants. Which license is required to enable this functionality on an IP Office Preferred Edition system?
An administrator is configuring Automatic Route Selection (ARS) to utilize a new, low-cost SIP trunk for all national calls. Calls to international numbers should continue to use the existing PRI trunk. What is the most effective way to configure the short codes within the ARS form to achieve this?
A user reports that they are unable to retrieve voicemail messages. The administrator uses the System Status Application (SSA) and navigates to Voicemail > Status. The status for the Voicemail Channel Capacity shows '10 in use / 10 max'. What is the immediate consequence of this situation?
Which security setting in IP Office Manager is used to restrict system configuration access to a specific range of IP addresses?