3300 Free Sample Questions

A customer with Avaya Aura Contact Center has five calls waiting in queue for the Customer Service Skillset. An agent becomes available who can answer the calls. Which call will be presented to the agent?

A customer with on Avaya Aura Contact Center Is using the IF THEN ELSE END IF expression in the script. Given the following section of script: Which statement describes what will happen to a caller encountering this section of script?

In an Avaya SIP Avaya Aura Contact Center (AACC) Installation, you are creating a new agent In Contacl Center Manager Administration (CCMA) with an extension number of 5555. Which format must be used for entering the SIP URI when using a sip domain of "acmecorp.com"?

A customer with Avaya Aura Contact Center Orchestration Designer opens the Contact Router for the first time by right clicking the Master Script. Which options are available?

When more than one agent Is available to receive a call, the agent with the highest priority In the skillet will receive the call. If more than one agent has the highest priority, the customer would like the call to be presented to the agent who has been idle the longest since their last Automatic Call Distribution/Control Directory Number (ACD/CDN) call. Where is this parameter configured?

You are given the task of configuring Avaya Aura Contact Center (AACC) to send skillset calls back to the queue when they are delivered to an available agent but do not get answered by that agent. Which AACC configuration option is used to accomplish this task?