A financial services company is deploying a new Cisco UCCX 11.0 system and requires strict compliance with call recording regulations. All inbound calls to the 'ClientServices' CSQ must be recorded automatically for quality assurance and legal purposes. The company wants to leverage native UCCX features to minimize complexity and avoid third-party solutions. Which UCCX license package is the minimum requirement, and which component provides this recording functionality?
During the implementation of a UCCX script, a developer uses the 'Get Digit String' step to collect a 6-digit account number from a caller. The step is configured with a timeout of 5 seconds. If a caller enters only 4 digits and then pauses for 6 seconds, what is the state of the call flow immediately after the timeout occurs?
A contact center manager is using Cisco Unified Intelligence Center (CUIC) to analyze agent performance. They want to create a custom report that shows the average time an agent spends in 'Not Ready' state after each call. Which two stock reports are the best sources to use as a basis for creating this custom report? (Select TWO)
A systems administrator is performing a fresh installation of a two-node UCCX 11.0 cluster in high availability (HA) mode. After successfully installing the primary (first) node, the administrator begins the installation of the secondary (second) node. During the secondary node installation wizard, which piece of information is critical to provide for establishing the HA relationship?
True or False: In a Cisco UCCX deployment, the Real-Time Monitoring Tool (RTMT) must be installed separately on each supervisor's desktop to monitor agent and queue status.
A retail company is planning a UCCX deployment for 150 concurrent agents. They require skills-based routing and basic IVR functionality. However, they also need agents to handle customer emails and web chats, and supervisors must be able to perform silent monitoring and recording of agent calls. Based on these feature requirements, which UCCX package must be selected?
A UCCX administrator needs to add a new agent to the system and assign them to the 'Technical_Support' team and the 'Tier1_Support' skill group. The agent's user account already exists in the integrated Cisco Unified CM. What is the correct sequence of actions within the UCCX Administration interface to provision this agent?
A UCCX script needs to retrieve a customer's balance from an external RESTful web service. The web service requires an HTTP GET request to a specific URL and returns the data in JSON format. Which script step is designed for this purpose?
A UCCX engineer is troubleshooting an issue where calls are not being presented to any agents in the 'Sales_CSQ', even though agents are logged in and in the 'Ready' state. The Real-Time Snapshot tool shows calls are queuing correctly. What is the most likely configuration mismatch causing this behavior?
A university is deploying UCCX on a Cisco Business Edition 6000M (BE6000M) server. When planning the virtual machine deployment, what is a key capacity limitation of the BE6000M platform that the designer must consider for the UCCX application?