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Exam Information
Official specifications published by Cisco
Exam Format
60 min
45-55
825
Specialist
Registration
$300 USD
Pearson VUE or online proctoring
English
Validity
3 years
Pass the current version of the exam; Complete continuing education credits; Pass a higher-level exam in the same track
500-052 Exam Topics and Domains
500-052 is organized into 3 weighted domains. Expect to work with Cisco Finesse, Cisco Prime License Manager, Application Administrator, CCW, and more.
1
Design a Unified Contact Center Express System Deployment
32%
Perform customer capacity planning
Agent capacity requirementsSystem sizing
- Calculate agent and supervisor requirements based on call volume
- Determine hardware and virtual machine specifications
- Plan for growth and scalability
Determine customer required features
Feature analysisBusiness requirements mapping
- Map business requirements to UCCX features
- Select appropriate licensing package
- Identify integration requirements
Evaluate and recommend different configuration options
Deployment modelsIntegration options
- Compare deployment models
- Design high availability solutions
- Plan integration architecture
Identify available configuration and ordering tools
Cisco tools
- Use Cisco configuration tools
- Validate configurations
- Generate bills of materials
2
Implement a Unified Contact Center Express System
40%
Describe the process for installing Unified Contact Center Express software and hardware
Installation prerequisitesInstallation process
- Prepare infrastructure for UCCX installation
- Deploy UCCX OVA template
- Complete initial configuration
Describe the process to configure Unified Contact Center Express software and provision users
System configurationUser provisioningSkills and CSQ configuration
- Configure UCCX system parameters
- Provision agents and supervisors
- Set up skills-based routing
Describe the process of using the Unified Contact Center Express Application Editor
Script Editor basicsAdvanced scriptingScript deployment
- Create IVR scripts using Script Editor
- Implement advanced scripting features
- Deploy and manage applications
Examine the Cisco Business Edition 6000 competitive landscape
BE6000 overview
- Understand BE6000 positioning
- Compare BE6000 with standalone UCCX
- Identify use cases for BE6000
3
Operate a Unified Contact Center Express System
28%
Identify basic Unified Contact Center Express user tasks
Agent operationsSupervisor operations
- Perform agent daily tasks
- Execute supervisor functions
- Use reporting tools
Identify process and tools available for troubleshooting
Troubleshooting toolsTroubleshooting methodology
- Use troubleshooting tools effectively
- Diagnose common issues
- Implement fixes
Identify process and tools available for monitoring system operations
System monitoringReporting
- Monitor system health
- Configure alerts
- Generate reports
Identify process and tools available for patching, upgrading, and license additions
Maintenance proceduresLicense management
- Plan and execute upgrades
- Manage licenses
- Perform system maintenance
How do I earn this certification?
Passing 500-052 earns the Advanced Collaboration Architecture Specialization certification. It sits in the Collaboration track.
Current Level Exams
500-051 - UCCAD - Unified Contact Center Express Administration
Next Level Options
- 350-801 - CLCOR
- 300-815 - CLACCM - Implementing Cisco Advanced Call Control and Mobility Services
- CCIE Collaboration Lab - CCIE Collaboration Lab Exam
Alternative Paths
- 500-051 - UCCAD Administration focus for Contact Center Express
- 500-210 - SPRI - Implementing Cisco Service Provider Mobility UMTS Networks Expand into service provider mobility
- 300-810 - CLICA - Implementing Cisco Collaboration ApplicationsBroader collaboration applications knowledge
- 600-660 - CCID - Implementing Cisco Contact Center Enterprise Chat and EmailExpand into omnichannel contact center
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
Use the official PlanetCert Practice Test alongside the study plan below to prepare efficiently for 500-052.
What's changed on this exam?
Current Status
- ACTIVE
- Last content update: 2020
Updates
- Cisco Unified CCX 11.6(2) Current exam still based on version 11.0 • Release date: 2019
- Cisco Finesse 12.6 Newer Finesse features not covered in current exam • Release date: 2021
- Webex Contact Center Current Separate certification track, not part of 500-052 • Release date: Continuous updates
Who should take this exam?
This exam is typically taken by Contact Center Engineers and Unified Communications Engineers.
- 3-5 years of experience in Cisco networking
- Familiarity with CUCM, CUCME, CUC, and UCCX
- Understanding of Cisco routing, switching, and security technologies