Deploying Cisco Unified Contact Center Express
500-052
Money Back Guarantee
98% Success Rate
Real Questions
1
Design a Unified Contact Center Express System Deployment 32%
1.1
Perform customer capacity planning
2 subtopics1.1.1Agent capacity requirements
1.1.2System sizing
Learning Objectives
- Calculate agent and supervisor requirements based on call volume
- Determine hardware and virtual machine specifications
- Plan for growth and scalability
1.2
Determine customer required features
2 subtopics1.2.1Feature analysis
1.2.2Business requirements mapping
Learning Objectives
- Map business requirements to UCCX features
- Select appropriate licensing package
- Identify integration requirements
1.3
Evaluate and recommend different configuration options
2 subtopics1.3.1Deployment models
1.3.2Integration options
Learning Objectives
- Compare deployment models
- Design high availability solutions
- Plan integration architecture
1.4
Identify available configuration and ordering tools
1 subtopics1.4.1Cisco tools
Learning Objectives
- Use Cisco configuration tools
- Validate configurations
- Generate bills of materials
Domain Hands-on Skills
Capacity planning calculationsFeature mappingTool usage
Common Mistakes to Avoid
- Undersizing systems
- Wrong license selection
- Missing integration requirements
2
Implement a Unified Contact Center Express System 40%
3