Deploying Cisco Unified Contact Center Express

500-052

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500-052 - 1 item(s)

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Question Types
Multiple choiceFill in the blankDiagramsCase studies

What's Included

257
Practice Questions
1
Exam Versions
1
Languages
Translation Beta
Aug 11, 2025
Updated

Complete Exam Package

257 500-052 practice questions with detailed explanations

Multiple Exam Modes

Study Mode, Timed Practice, and Flashcard Review

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Exam Details

Duration60 min
Passing Score825
Languages English
LevelSpecialist
TestingPearson VUE
Valid For3 years
Exam Cost$300

What topics are on the 500-052 exam?

1

Design a Unified Contact Center Express System Deployment 32%

1.1
Perform customer capacity planning
2 subtopics
1.1.1Agent capacity requirements
1.1.2System sizing
Learning Objectives
  • Calculate agent and supervisor requirements based on call volume
  • Determine hardware and virtual machine specifications
  • Plan for growth and scalability
1.2
Determine customer required features
2 subtopics
1.2.1Feature analysis
1.2.2Business requirements mapping
Learning Objectives
  • Map business requirements to UCCX features
  • Select appropriate licensing package
  • Identify integration requirements
1.3
Evaluate and recommend different configuration options
2 subtopics
1.3.1Deployment models
1.3.2Integration options
Learning Objectives
  • Compare deployment models
  • Design high availability solutions
  • Plan integration architecture
1.4
Identify available configuration and ordering tools
1 subtopics
1.4.1Cisco tools
Learning Objectives
  • Use Cisco configuration tools
  • Validate configurations
  • Generate bills of materials
Domain Hands-on Skills
Capacity planning calculationsFeature mappingTool usage
Common Mistakes to Avoid
  • Undersizing systems
  • Wrong license selection
  • Missing integration requirements
2

Implement a Unified Contact Center Express System 40%

3

Operate a Unified Contact Center Express System 28%

How do I earn the Deploying Cisco Unified Contact Center Express certification?

Official Pathway Guidance

Track: Collaboration

Current Level

  • 500-052UCCXDSpecialization
  • 500-051UCCAD - Unified Contact Center Express AdministrationRelated

Alternative Paths

Certification Maintenance

  • Recertification Options:
    Pass the current version of the examPass any Expert-level collaboration examComplete continuing education credits through Cisco Learning NetworkPass a higher-level exam in the collaboration track

How do I study for the 500-052 Exam?

Practice the Deploying Cisco Unified Contact Center Express with our Exam Simulator

Free practice questions, exam guides, and real exam‑style explanations in our Planet Cert simulator.

Study Tips

  • Focus on hands-on practice with UCCX Application Editor
  • Understand the differences between UCCX packages (Standard, Enhanced, Premium)
  • Master capacity planning calculations
  • Practice troubleshooting scenarios using RTMT
  • Review high availability configuration requirements
  • Understand CTI and JTAPI configuration
  • Study skills-based routing and CSQ configuration

What's changed on this exam?

Status: ACTIVE

Certification Updates

Advanced Collaboration Architecture Specialization requirements
500-052 remains a requirement for partner specialization
Webex Contact Center certifications emerging
New cloud-focused certifications being introduced

Technology Coverage

Cisco Unified CCX11.6(2)

Current exam still based on version 11.0

Released: 2019
Cisco Finesse12.6

Newer Finesse features not covered in current exam

Released: 2021
Webex Contact CenterCurrent

Separate certification track, not part of 500-052

Released: Continuous updates

Industry Trends

Who should take this exam?

Recommended Experience

  • 3-5 years of experience in Cisco networking
  • Familiarity with CUCM, CUCME, CUC, and UCCX
  • Understanding of Cisco routing, switching, and security technologies

Experience Level: Intermediate

How do I register & what's the exam fee?

Exam Cost$300 USD
Testing CentersPearson VUE
Online ProctoringAvailable

How long is the certification valid?

Valid For3 years
Recertification
  • Pass the current version of the exam
  • Complete continuing education credits
  • Pass a higher-level exam in the same track

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