What topics are on the 500-445 exam?

1

ECE Deployment 40%

1.1

Describe Enterprise Chat and Email Components and Deployment Model

2 subtopics

1.1.1ECE Architecture Components

1.1.2Deployment Models

Learning Objectives

Understand ECE architecture and components
Identify appropriate deployment models
Plan for scalability and high availability

1.2

Explain ECE Installation process

2 subtopics

1.2.1Installation Prerequisites

1.2.2Installation Steps

Learning Objectives

Execute ECE installation process
Verify installation prerequisites
Troubleshoot installation issues

1.3

Define ECE Best Practices

1 subtopics

1.3.1Deployment Best Practices

Learning Objectives

Apply ECE deployment best practices
Implement security recommendations
Optimize performance

1.4

Prepare PCCE for ECE and Integration

2 subtopics

1.4.1PCCE Configuration

1.4.2Integration Requirements

Learning Objectives

Configure PCCE for ECE integration
Understand SPOG management interface
Validate integration requirements

Domain Hands-on Skills

Installing ECE componentsConfiguring PCCE integrationSetting up load balancersImplementing high availability

Common Mistakes to Avoid

Incorrect service account permissions
Missing ICM prerequisites
Wrong network configuration
Improper certificate installation

2

ECE Administration and Configuration 20%

3

ECE Email Administration 10%

4

ECE Chat Administration 10%

5

ECE Features and Troubleshooting 20%

How do I earn the Implementing Cisco Contact Center Enterprise Chat and Email certification?

Official Pathway Guidance

Track: Contact Center

Prerequisites

Next Steps

CCIE Collaboration LabCCIE Collaboration Lab Exam
350-801CLCOR

Current Level

Alternative Paths

Career Progression

0

Role:Contact Center Engineer
Level:Entry
Recommended Certs:500-442 CCEA

1

Role:Contact Center Specialist
Level:Mid
Recommended Certs:500-445 CCECE, 500-444 CCEIT

2

Role:Contact Center Architect
Level:Senior
Recommended Certs:CCNP Collaboration, 500-443 CCEAAR

3

Role:Contact Center Expert
Level:Expert
Recommended Certs:CCIE Collaboration

Certification Maintenance

Recertification Options:
Pass any Expert-level examPass any two Professional concentration examsPass any three Specialist examsEarn 80 Continuing Education credits

How do I study for the 500-445 Exam?

Practice the Implementing Cisco Contact Center Enterprise Chat and Email with our Exam Simulator

Free practice questions, exam guides, and real exam‑style explanations in our Planet Cert simulator.

Official Resources

What's changed on this exam?

Technology Coverage

ECE REST API12.6

New API endpoints likely in exam updates

Released: 2024-06-01

PCCE SPOG Interface12.5

Updated SPOG navigation and features

Released: 2024-03-01

Web Callback FeatureEnhanced

Delayed callback configuration added

Released: 2024-01-15

Industry Trends

AI and automation becoming central to contact center operations
Cloud migration accelerating for contact center solutions
Increasing demand for omnichannel customer engagement
Security and compliance requirements strengthening
Remote agent support becoming standard requirement

Who should take this exam?

Recommended Experience

Experience with Cisco Contact Center Enterprise solutions
Knowledge of UCCE/PCCE architecture
Understanding of contact center operations
Familiarity with multichannel customer engagement
Basic understanding of routing concepts

Experience Level: Professional

How do I register & what's the exam fee?

Exam Cost	$300 USD
Testing Centers	Pearson VUE
Online Proctoring	Available

How long is the certification valid?

Valid For	3 years
Recertification	Pass any current CCNP collaboration concentration exam Pass any current CCIE lab exam Pass any two Cisco specialist exams Earn 80 Continuing Education credits

What jobs can I get with this?

Career Benefits

Validates expertise in multichannel contact center solutions
Demonstrates proficiency in ECE deployment and management
Enhances credibility as a contact center specialist
Opens opportunities for advanced contact center roles

Important: Exam Retirement Notice

Exam Retired

This exam 500-445 was retired on 2024-06-20.

Please consider the replacement exam: [object Object]

Implementing Cisco Contact Center Enterprise Chat and Email

What's Included

Complete Exam Package

Multiple Exam Modes

Lifetime Updates

Money Back Guarantee

Exam Details

What topics are on the 500-445 exam?

ECE Deployment 40%

Describe Enterprise Chat and Email Components and Deployment Model

Explain ECE Installation process

Define ECE Best Practices

Prepare PCCE for ECE and Integration

Domain Hands-on Skills

Common Mistakes to Avoid

ECE Administration and Configuration 20%

ECE Email Administration 10%

ECE Chat Administration 10%

ECE Features and Troubleshooting 20%

How do I earn the Implementing Cisco Contact Center Enterprise Chat and Email certification?

Official Pathway Guidance

Prerequisites

Next Steps

Current Level

Alternative Paths

Career Progression

0

1

2

3

Certification Maintenance

How do I study for the 500-445 Exam?

Practice the Implementing Cisco Contact Center Enterprise Chat and Email with our Exam Simulator

Official Resources

What's changed on this exam?

Technology Coverage

Industry Trends

Who should take this exam?

Recommended Experience

How do I register & what's the exam fee?

How long is the certification valid?

What jobs can I get with this?

Career Benefits

Important: Exam Retirement Notice

Exam Retired

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