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Exam Information
Official specifications published by Cisco
Exam Format
90 min
55-65
Not publicly disclosed
Specialist
Registration
$300 USD
Pearson VUE or online proctoring
English
Validity
3 years
Pass any current CCNP collaboration concentration exam; Pass any current CCIE lab exam; Pass any two Cisco specialist exams
500-445 Exam Topics and Domains
500-445 is organized into 5 weighted domains. Expect to work with SQL Server, PCCE, Windows Services, Active Directory, and more.
1
ECE Deployment
40%
Describe Enterprise Chat and Email Components and Deployment Model
ECE Architecture ComponentsDeployment Models
- Understand ECE architecture and components
- Identify appropriate deployment models
- Plan for scalability and high availability
Explain ECE Installation process
Installation PrerequisitesInstallation Steps
- Execute ECE installation process
- Verify installation prerequisites
- Troubleshoot installation issues
Define ECE Best Practices
Deployment Best Practices
- Apply ECE deployment best practices
- Implement security recommendations
- Optimize performance
Prepare PCCE for ECE and Integration
PCCE ConfigurationIntegration Requirements
- Configure PCCE for ECE integration
- Understand SPOG management interface
- Validate integration requirements
2
ECE Administration and Configuration
20%
Explain ECE Administration Tasks
Administrative InterfaceSystem Administration
- Navigate ECE administration interface
- Perform routine maintenance tasks
- Manage system configuration
Configure ECE
System ConfigurationAgent Configuration
- Configure ECE system parameters
- Set up agent profiles
- Manage organizational structure
Explain ECE Queues
Queue TypesQueue Management
- Understand queue types and purposes
- Configure queue routing
- Monitor queue performance
3
ECE Email Administration
10%
Explain ECE Email Administration
Email ConfigurationEmail Processing
- Configure email integration
- Set up email routing
- Manage email templates
Describe Workflows
Workflow DesignWorkflow Implementation
- Design email workflows
- Implement workflow logic
- Monitor workflow performance
Explain CCE Scripting for Email and Storage Management
CCE Script IntegrationStorage Management
- Create CCE scripts for email routing
- Implement storage management policies
- Configure retention rules
4
ECE Chat Administration
10%
Configure ECE for Chat
Chat ConfigurationWidget Configuration
- Configure chat functionality
- Deploy chat widgets
- Set up agent capacity
Describe Chat Entry Points
Entry Point TypesEntry Point Management
- Understand chat entry point types
- Configure entry point rules
- Manage availability settings
Explain Chat Operation and Chat Customization
Chat OperationsChat Customization
- Understand chat operations
- Customize chat interface
- Configure chat features
5
ECE Features and Troubleshooting
20%
Describe ECE Report types
Real-time ReportsHistorical Reports
- Understand ECE reporting capabilities
- Configure report parameters
- Schedule automated reports
Explain Agent Single Sign-on for ECE
SSO ConfigurationSSO Management
- Configure SSO for ECE
- Manage user authentication
- Troubleshoot SSO issues
Troubleshoot ECE
Common IssuesTroubleshooting ToolsAdvanced Troubleshooting
- Identify common ECE issues
- Use troubleshooting tools effectively
- Resolve system problems
How do I earn this certification?
Passing 500-445 earns the Advanced Unified Contact Center Enterprise Specialization certification. It sits in the Contact Center track.
Current Level Exams
- 500-444 - CCEIT - Cisco Contact Center Enterprise Implementation and TroubleshootingComplementary implementation skills
- 500-443 - CCEAAR - Advanced Administration and Reporting of Contact Center EnterpriseAdvanced reporting and administration
- 500-052 - UCCXD - Deploying Cisco Unified Contact Center ExpressExpress edition for smaller deployments
Next Level Options
- CCIE Collaboration Lab - CCIE Collaboration Lab Exam Expert-level certification
- 350-801 - CLCORProfessional-level collaboration certification
Alternative Paths
- 300-810 - CLICA - Implementing Cisco Collaboration ApplicationsBroader collaboration applications knowledge
- 300-815 - CLACCM - Implementing Cisco Advanced Call Control and Mobility ServicesAdvanced call control expertise
- 500-470 - ENSDENG - Cisco Enterprise Network SD-WAN DesignNetwork design for contact center infrastructure
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
The most effective way to prepare for 500-445 is by using the PlanetCert Simulator to practice questions and review detailed explanations.
What's changed on this exam?
Current Status
- ACTIVE
- Last content update: 2023-01-01
Updates
- ECE REST API 12.6 New API endpoints likely in exam updates • Release date: 2024-06-01
- PCCE SPOG Interface 12.5 Updated SPOG navigation and features • Release date: 2024-03-01
- Web Callback Feature Enhanced Delayed callback configuration added • Release date: 2024-01-15
Who should take this exam?
This exam is typically taken by Deployment Engineers and Contact Center Engineers.
- Experience with Cisco Contact Center Enterprise solutions
- Knowledge of UCCE/PCCE architecture
- Understanding of contact center operations
- Familiarity with multichannel customer engagement
- Basic understanding of routing concepts
What jobs can I get with this?
Important: Exam Retirement Notice
Exam Retirement Notice
This exam version was retired on 2024-06-20.
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