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Exam Information
Official specifications published by Cisco
Exam Format
90 min
55-65
750-850 out of 1000
Specialist
Registration
$300 USD
Pearson VUE or online proctoring
English
Validity
3 years
Pass any expert-level exam; Pass any two professional concentration exams; Pass any three associate exams
500-444 Exam Topics and Domains
500-444 is organized into 4 weighted domains. Expect to work with Cisco Finesse, CallRouter, Configuration Manager, Network infrastructure, and more.
1
PCCE Implementation Preparation
30%
Planning PCCE Deployment
PCCE Architecture PlanningNetwork Requirements and Design
- Describe the planning process for PCCE deployment
- Identify hardware and software requirements
- Explain network design considerations
PCCE Deployment and Staging
Deployment ProcessStaging Environment Configuration
- Explain PCCE deployment procedures
- Describe staging environment requirements
- Understand deployment validation processes
Software Preparation
Software Components and VersionsSoftware Installation and Configuration
- Describe software preparation procedures
- Understand version compatibility requirements
- Explain installation and initial configuration
Certificate Administration
Certificate Requirements and TypesCertificate Installation and Management
- Explain certificate administration in PCCE
- Understand certificate requirements
- Describe certificate management procedures
2
PCCE Implementation Initialization
10%
Integration Wizard
Integration Wizard Configuration
- Understand Integration Wizard functionality
- Describe integration configuration process
- Explain validation procedures
PCCE Site Addition
Adding Sites to PCCE
- Describe PCCE site addition procedures
- Understand multi-site requirements
- Explain site configuration
CUIC/Live Data/Finesse Integration
Cisco Unified Intelligence Center IntegrationLive Data Services ConfigurationCisco Finesse Integration
- Explain CUIC/Live Data/Finesse integration
- Understand component interactions
- Describe configuration procedures
3
PCCE Implementation Configuration
30%
Personalizing PCCE Dial Plan
Dial Plan Design and ImplementationCall Type and Routing Configuration
- Explain dial plan personalization
- Understand call routing configuration
- Describe routing script development
Deployment from Configuration to Validation
Configuration Deployment ProcessValidation and Testing
- Understand deployment procedures
- Describe validation processes
- Explain testing methodologies
Scripting
ICM Script DevelopmentCVP VXML ScriptingAdvanced Scripting Techniques
- Explain scripting fundamentals
- Describe VXML application development
- Understand advanced scripting techniques
Single Sign-On Configuration
SSO Architecture and DesignSSO Implementation and Testing
- Describe Single Sign-On configuration
- Understand SSO architecture
- Explain implementation procedures
4
Troubleshooting
30%
Flows and Process Review
Call Flow AnalysisSystem Process Review
- Explain flow and process review
- Understand call flow analysis
- Describe process monitoring
Diagnostic Framework
Diagnostic Tools and UtilitiesPerformance Monitoring
- Describe Diagnostic Framework
- Understand diagnostic tools
- Explain performance monitoring
Applied CCE Troubleshooting
Common Issues and ResolutionDatabase TroubleshootingNetwork and Connectivity TroubleshootingAgent and Desktop Issues
- Understand applied CCE troubleshooting
- Describe common issues and resolutions
- Explain troubleshooting methodologies
How do I earn this certification?
Passing 500-444 earns the Advanced Unified Contact Center Enterprise Specialization certification. It sits in the Contact Center track.
Current Level Exams
Next Level Options
- CCIE Collaboration Lab - CCIE Collaboration Practical Exam
- 350-801 + concentration - CCNP Collaboration
Alternative Paths
- 300-810 - CLICA - Implementing Cisco Collaboration ApplicationsBroader collaboration skills
- 300-815 - CLACCM - Implementing Cisco Advanced Call Control and Mobility ServicesAdvanced call control expertise
- 300-820 - CLCEI - Implementing Cisco Collaboration Cloud and Edge SolutionsCloud collaboration skills
- 500-440 - UCCEDDeveloper perspective for contact center
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
The most effective way to prepare for 500-444 is by using the PlanetCert Simulator to practice questions and review detailed explanations.
What's changed on this exam?
Current Status
- ACTIVE
- Last content update: 2023-06-01
Updates
- Cisco Finesse 12.6 Updated gadget framework and desktop layouts • Release date: 2023-06-01
- CVP (Customer Voice Portal) 12.6 New VXML features and microapplications • Release date: 2023-06-01
- Unified Intelligence Center 12.6 Enhanced reporting capabilities and Live Data improvements • Release date: 2023-06-01
- Enterprise Chat and Email 12.6 Omnichannel routing and digital channel integration • Release date: 2023-06-01
Who should take this exam?
This exam is typically taken by Contact Center Engineers and UC Engineers implementing PCCE.
- Experience with Cisco Unified Contact Center Enterprise (UCCE) or Packaged Contact Center Enterprise (PCCE)
- Knowledge of Cisco Unified Communications Manager
- Understanding of contact center operations and call flows
- Familiarity with SQL Server and Windows Server environments
- Experience with IP telephony and network infrastructure
- Basic scripting knowledge