Cisco Contact Center Enterprise Implementation and Troubleshooting
500-444
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Real Questions
1
PCCE Implementation Preparation 30%
1.1
Planning PCCE Deployment
2 subtopics1.1.1PCCE Architecture Planning
1.1.2Network Requirements and Design
Learning Objectives
- Describe the planning process for PCCE deployment
- Identify hardware and software requirements
- Explain network design considerations
1.2
PCCE Deployment and Staging
2 subtopics1.2.1Deployment Process
1.2.2Staging Environment Configuration
Learning Objectives
- Explain PCCE deployment procedures
- Describe staging environment requirements
- Understand deployment validation processes
1.3
Software Preparation
2 subtopics1.3.1Software Components and Versions
1.3.2Software Installation and Configuration
Learning Objectives
- Describe software preparation procedures
- Understand version compatibility requirements
- Explain installation and initial configuration
1.4
Certificate Administration
2 subtopics1.4.1Certificate Requirements and Types
1.4.2Certificate Installation and Management
Learning Objectives
- Explain certificate administration in PCCE
- Understand certificate requirements
- Describe certificate management procedures
Domain Hands-on Skills
Deploy PCCE OVA filesConfigure VM networkingInstall and configure PCCE softwareManage SSL certificates
Common Mistakes to Avoid
- Incorrect VM resource allocation
- Missing firewall port configurations
- Version incompatibility issues
- Certificate chain problems
2
PCCE Implementation Initialization 10%
3
PCCE Implementation Configuration 30%
4