Advanced Administration and Reporting of Contact Center Enterprise

500-443

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Question Types
Multiple choiceFill in the blankDiagramsCase studies

What's Included

177
Practice Questions
1
Exam Versions
Languages
Translation Beta
Jan 1, 2021
Release Date
Aug 11, 2025Last Updated

Complete Exam Package

177 500-443 practice questions with detailed explanations

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Exam Details

Duration90 min
Passing ScoreNot disclosed (recommended 80%+)
LevelSpecialist
TestingPearson VUE
Valid For3 years
Release DateJan 1, 2021
Exam Cost$300

What topics are on the 500-443 exam?

1

Overview 20%

1.1
Understand architecture and components
2 subtopics
1.1.1PCCE Architecture
1.1.2Core Components
Learning Objectives
  • Identify PCCE architectural components and their functions
  • Understand deployment models and redundancy
  • Describe system boundaries and limitations
1.2
Understand PCCE protocols
1 subtopics
1.2.1Communication Protocols
Learning Objectives
  • Describe protocols used between PCCE components
  • Understand protocol requirements for different features
1.3
Explain PCCE call flow
1 subtopics
1.3.1Call Flow Models
Learning Objectives
  • Trace call flows through PCCE components
  • Identify decision points in routing
  • Understand error handling in call flows
1.4
Describe PCCE access
1 subtopics
1.4.1System Access Methods
Learning Objectives
  • Configure user access and permissions
  • Implement security best practices
  • Manage administrative access
Domain Hands-on Skills
System navigationComponent verificationHealth monitoring
Common Mistakes to Avoid
  • Misunderstanding redundancy models
  • Incorrect protocol configuration
  • Access permission errors
2

Advanced Scripting and Data Exchange 15%

3

CUCM Initiated Call Flows 15%

4

Advanced Configuration 20%

5

Tools 10%

6

Reporting 20%

How do I earn the Advanced Administration and Reporting of Contact Center Enterprise certification?

Official Pathway Guidance

Track: Contact Center

Related Certifications

  • CCNP Collaboration
  • CCNP Enterprise
  • Cisco Certified DevNet Professional

Career Progression

Entry Level

  • Contact Center Administrator

Mid Level

  • Contact Center Engineer/Deployment Engineer

Senior Level

  • Contact Center Architect/Solution Designer

Expert Level

  • Principal Contact Center Consultant/CCIE

Certification Maintenance

  • Recertification Options:
    Pass any Expert-level examPass any two Professional concentration exams from any trackPass the same exam when updated version is releasedEarn 80 Continuing Education (CE) credits

How do I study for the 500-443 Exam?

What's changed on this exam?

Status: ACTIVE

Technology Coverage

Mobile Agent12.6

Enhanced nailed connection features and codec management

Released: 2024-01-01
CUIC Reporting12.6

New dashboard capabilities and SQL optimization features

Released: 2024-01-01
Call Studio12.5

Enhanced VXML application development and debugging tools

Released: 2023-07-01

Industry Trends

Who should take this exam?

Recommended Experience

  • 3-5 years of experience with Cisco Unified Contact Center Enterprise
  • Experience with contact center administration and configuration
  • Knowledge of networking fundamentals
  • Understanding of Windows Active Directory and SQL Server
  • Completion of CCEF and CCEA courses or equivalent knowledge

Experience Level: Advanced

How do I register & what's the exam fee?

Exam Cost$300 USD
Testing CentersPearson VUE
Online ProctoringAvailable

How long is the certification valid?

Valid For3 years
Recertification
  • Pass any Expert-level exam
  • Pass any two Professional concentration exams
  • Pass the same exam or its successor
  • Earn 80 Continuing Education credits

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