Advanced Administration and Reporting of Contact Center Enterprise
500-443
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Real Questions
1
Overview 20%
1.1
Understand architecture and components
2 subtopics1.1.1PCCE Architecture
1.1.2Core Components
Learning Objectives
- Identify PCCE architectural components and their functions
- Understand deployment models and redundancy
- Describe system boundaries and limitations
1.2
Understand PCCE protocols
1 subtopics1.2.1Communication Protocols
Learning Objectives
- Describe protocols used between PCCE components
- Understand protocol requirements for different features
1.3
Explain PCCE call flow
1 subtopics1.3.1Call Flow Models
Learning Objectives
- Trace call flows through PCCE components
- Identify decision points in routing
- Understand error handling in call flows
1.4
Describe PCCE access
1 subtopics1.4.1System Access Methods
Learning Objectives
- Configure user access and permissions
- Implement security best practices
- Manage administrative access
Domain Hands-on Skills
System navigationComponent verificationHealth monitoring
Common Mistakes to Avoid
- Misunderstanding redundancy models
- Incorrect protocol configuration
- Access permission errors
2
Advanced Scripting and Data Exchange 15%
3
CUCM Initiated Call Flows 15%
4
Advanced Configuration 20%
5
Tools 10%
6