A Packaged CCE deployment is experiencing intermittent failures in state synchronization between the Side A and Side B Routers. A network analysis reveals that the private network connection is stable with latency under 5ms, but packet loss is occasionally spiking to 1%. Which component's functionality is most critically impacted by this specific condition?
An administrator is building a CCE routing script to handle premium customer calls. The requirement is to check a customer's status from an external SQL database and then route them to a dedicated skill group. If the database is unavailable, the call should be routed to a general queue. Which sequence of script nodes represents the most robust design for this requirement?
A contact center manager wants to implement Post Call Surveys (PCS). They require that the call context, including the original agent's ID and the call's unique ID, is passed to the survey application for accurate reporting. Which CVP call flow model and transfer type combination is essential to achieve this?
A developer is creating a custom Finesse gadget that needs to display customer information from a third-party CRM, which is hosted on a different domain. When the gadget is loaded, it fails to retrieve the data due to browser security restrictions. Which two actions are required to resolve this issue? (Select TWO)
A deployment engineer is using the Bulk Import tool to add 500 new agents to a PCCE system. After running the import, the engineer discovers that all agents were created, but none were assigned to the specified Skill Group. What is the most likely cause of this issue?
A reporting analyst needs to create a custom CUIC report that displays the average handle time for calls that were routed through a specific Precision Queue. The stock reports do not contain Precision Queue data. What is the most critical first step to make this data available for custom reporting?
True or False: In a Packaged CCE deployment, the CVP VXML Server component can be deployed on the same virtual machine as the CVP Call Server.
A Call Studio application is designed to collect a 6-digit account number from a caller. During testing, it is found that background noise is causing the ASR engine to frequently return incorrect values or no-match events. Which property of the voice element should be adjusted first to make the recognition more resilient to background noise?
When configuring a Mobile Agent in Nailed Connection mode, what is the primary purpose of the CTI Port configuration in CUCM?
A CUIC administrator has been asked to restrict a supervisor's access so they can only run reports, but not view, edit, or create report definitions or data sources. Which two stock CUIC security roles should be assigned to this supervisor? (Select TWO)