VMware Workspace ONE 21.X UEM Troubleshooting Specialist Free Sample Questions

An administrator is troubleshooting a fleet of corporate-owned Android Enterprise devices that are failing to receive application configurations for the VMware Web client. The devices are successfully enrolled and receiving other profiles. The administrator confirmed the application is assigned with the correct configuration, but the 'Application List' sample from the devices does not show the configuration as applied. Which log file on the Workspace ONE UEM server is the most critical to review first to diagnose why the application configuration is not being sent to the devices?

A financial services company is using a third-party Certificate Authority (CA) integrated via D/COM with their on-premises Workspace ONE UEM environment. After a recent Windows security patch was applied to the server hosting the AirWatch Cloud Connector (ACC), new iOS device enrollments are failing. Existing devices cannot renew their Wi-Fi certificates. The ACC server logs show 'Access Denied' errors when communicating with the CA. Which TWO actions are the most likely to resolve this issue? (Select TWO)

A new junior administrator at the 'Sales' Organization Group (OG) reports they cannot create or edit compliance policies. A senior administrator confirms the junior admin has a custom role with all permissions for 'Compliance Policies' enabled. However, when investigating the OG hierarchy, the senior administrator notes a setting at the parent 'Global' OG. Which setting at the 'Global' OG would prevent the junior administrator from managing compliance policies at the 'Sales' OG, even with the correct role permissions?

True or False: When troubleshooting a VMware Tunnel Per-App VPN connection issue, the vpnd.log on the Unified Access Gateway (UAG) appliance is the primary log to analyze for detailed traffic flow and policy enforcement decisions for the VPN tunnel.

An administrator is using Workspace ONE Assist to remotely troubleshoot an issue on a user's Windows 11 device. The administrator needs to modify a registry key located in HKEY_LOCAL_MACHINE\SOFTWARE. During the remote session, the administrator is unable to access or modify keys in this hive, but can successfully modify keys in HKEY_CURRENT_USER. What is the most likely cause for this behavior?

A hospital is deploying shared iPads for nurses. During enrollment, the devices successfully receive Wi-Fi and passcode profiles, but the final step of installing the hospital's critical Electronic Health Record (EHR) application fails. The application is a VPP-licensed app assigned to a device-based smart group. The UEM console shows the command 'InstallApplication' has been queued but never progresses to 'Success'. All other device types are installing the app correctly. What is the most likely root cause of this specific failure on shared iPads?

To troubleshoot intermittent connectivity issues with the Secure Email Gateway (SEGv2), an administrator needs to increase the verbosity of logging to capture detailed information about mail server connections. What is the correct value to modify in the application.properties file on the SEG server to enable DEBUG level logging?

A retail company has deployed thousands of Android devices for their store associates. After a recent directory synchronization, a large number of these devices have been incorrectly enterprise wiped because their user accounts were moved to a different OU in Active Directory, which was not mapped to an enrollment OG in UEM. The administrator needs to quickly identify which admin user initiated the sync that caused this issue. Which event log in the Workspace ONE UEM console should be reviewed to find this information?

Case Study:

A global logistics company, ShipFast, is modernizing its warehouse operations by deploying 5,000 Zebra rugged Android devices. The devices are enrolled via StageNow barcodes into a dedicated 'Warehouse' Organization Group (OG) in their on-premises Workspace ONE UEM 21.11 environment. The deployment requires a high-availability architecture for internal application access.

The current architecture consists of two UEM application servers (DS and Console on each), a standalone SQL Server, and a pair of Unified Access Gateway (UAG) 3.9 appliances in a load-balanced cluster. A Per-App VPN profile is configured to provide access to the internal Warehouse Management System (WMS) application. The WMS app is hosted on a server at 10.10.20.50.

Following the initial successful pilot of 100 devices, the company proceeded with a mass rollout. Shortly after, warehouse managers reported widespread failures. The Zebra devices cannot connect to the WMS application. Initial checks show the devices are online in the UEM console and have received the VPN profile. The WMS server is online and accessible from the internal network.

Troubleshooting reveals that the vpnd.log on the UAGs is flooded with 'Packet dropped' messages for traffic destined for 10.10.20.50. The UEM Tunnel configuration in the console has 'Network Traffic Rules' defined to allow access to the 10.10.20.0/24 subnet. The administrator also notes that the UAG cluster's health checks are intermittently failing on the Tunnel service. Further investigation shows high CPU utilization on both UAG appliances.

What is the most probable root cause of the connection failure?

An administrator is attempting to troubleshoot why a specific Windows 10 device is not receiving an updated Wi-Fi profile. The administrator wants to use the Targeted Logging feature to capture detailed logs from the device. Which components can be selected for logging when initiating a Targeted Logging session for a Windows 10 device from the UEM console? (Select THREE)