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Official specifications published by VMware
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5V0-62-22 Exam Topics and Domains
5V0-62-22 is organized into 3 weighted domains. Expect to work with Logging System, AWCM, Device Services, SEG, and more.
Architectures and Technologies
Organization Group (OG) Restrictions and System Settings
Describe how an OG restriction affects system settings
Troubleshooting and Repairing
Common Troubleshooting Techniques and Best Practices
Outline common troubleshooting techniques and best practices within Workspace ONE UEM
UEM-Managed Device Troubleshooting
Summarize common troubleshooting strategies for UEM-managed devices
Application Troubleshooting
Outline common application troubleshooting techniques within Workspace ONE UEM
Email Management Troubleshooting
- Summarize common troubleshooting techniques for email management within Workspace ONE UEM
- Identify common symptoms and associated root-causes of email profile related issues
Workspace ONE UAG and Edge Services
- Explain common troubleshooting approaches for the Workspace ONE UAG platform and individual edge services
- Identify and understand useful troubleshooting commands for UAG
- Identify, understand, and troubleshoot common symptoms of Content Gateway related issues
- Identify, understand, and troubleshoot common symptoms of VMware Tunnel related issues
Self-Service Portal and Workspace ONE Assist
- Outline useful troubleshooting tools like Self-service portal and Workspace ONE Assist
- Explain how Workspace ONE Assist can help endpoints troubleshooting
- Identify, understand, and troubleshoot common issues with Workspace ONE Assist
Core Services and Process Flows
Explain how understanding the core services on Workspace ONE UEM and the related process flows can lead to more effective troubleshooting (Console, Device Services, AWCM, API, SQL)
Component Architecture and Process Flows
- An understanding of the various components and their related process flows can help when troubleshooting issues with Workspace ONE UEM components (ACC, UAG, SEG, etc.)
- Understand common ACC problems
Log Files and Diagnostics
Identify and describe various log files which can be used to troubleshoot issues with Workspace ONE UEM
Log Collection Procedures
Identify the key steps in collecting log files which are useful for troubleshooting
Group Management and Assignment Issues
Identify some of the common symptoms and the associated root causes associated with group management and assignment-related issues
AirWatch Cloud Connector (ACC) Issues
Understand common ACC problems
Directory Services Integration
Identify and troubleshoot directory services integration problems
Directory Service Synchronization
Identify and troubleshoot synchronization problems related to directory service
Certificate Authority Integration Symptoms
Identify and understand common Certificate Authority integration symptoms
Certificate Authority Error Troubleshooting
Identify and troubleshoot common Certificate Authority errors
Workspace ONE Access Integration
Understand Workspace ONE Access Integration troubleshooting techniques
Workspace ONE Intelligent Hub Issues
Recognize common symptoms and troubleshooting techniques related to issues with Workspace ONE Intelligent Hub
Endpoint Communication Services
Explain troubleshooting techniques for endpoint communication services (AWCM, APNs, FCM, WNS)
Device Commands for Troubleshooting
Explain device commands and how to use them for troubleshooting
Targeted Logging for Endpoints
Describe how targeted logging can help endpoint troubleshooting
Enrollment Problem Identification
Identify and scope enrollment problems
Endpoint Connectivity Problems
Identify and scope common endpoint connectivity problems
Profile Management Issues
Identify and scope common profile issues
Compliance Policy Issues
Identify, understand, and troubleshoot common compliance policy issues
Application-Related Symptoms
Identify, understand, and troubleshoot common symptoms related to issues with applications
Email Profile Root Causes
Identify common symptoms and associated root-causes of email profile related issues
PowerShell Integration Issues
Identify, understand, and troubleshoot common PowerShell integration issues
UAG Troubleshooting Commands
Identify and understand useful troubleshooting commands for UAG
Content Gateway Issues
Identify, understand, and troubleshoot common symptoms of Content Gateway related issues
VMware Tunnel Issues
Identify, understand, and troubleshoot common symptoms of VMware Tunnel related issues
Workspace ONE Assist Capabilities
Explain how Workspace ONE Assist can help endpoints troubleshooting
Workspace ONE Assist Issues
Identify, understand, and troubleshoot common issues with Workspace ONE Assist
Administrative and Operational Tasks
Administrator Role Effects
Describe how an administrator's role affects the viewing of system settings
Console and Device Events
Understand the Console Events or Device Events settings
Log Collection Steps
Outline the steps of collecting Workspace ONE UEM logs
Logging Level Configuration
Describe the process of changing logging levels for troubleshooting Workspace ONE core services and components
Service Health Monitoring
Understand how to monitor the health of core and edge services
Self-Service Portal Benefits
Describe how the SSP helps administrators and users to solve issues by themselves
How do I earn this certification?
Passing 5V0-62-22 earns the VMware Certified Specialist - Workspace ONE 21.X UEM Troubleshooting certification. It sits in the Digital Workspace / End-User Computing track.
- Omnissa Certified Advanced Professional - Workspace ONE OCAP exams available until November 2025, then replaced by OCE
- Omnissa Certified Expert - Workspace ONE
- 5V0-61.22 - VMware Workspace ONE 21.X Advanced Integration SpecialistComplementary specialist certification focusing on integration rather than troubleshooting
- Omnissa Certified Administrator - Workspace ONE New Omnissa administrator-level certification (September 2025+)
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
Use the official PlanetCert Practice Test alongside the study plan below to prepare efficiently for 5V0-62-22.
What's changed on this exam?
- ACTIVE
- Last content update: 2023-01-09
- Workspace ONE UEM 21.X Exam covers 21.X; candidates should focus on 21.X features but awareness of newer versions helpful
- Unified Access Gateway (UAG) Various UAG troubleshooting is major exam component; stay current with UAG documentation
- Workspace ONE Access Various Integration troubleshooting requires understanding of Access platform
- Workspace ONE Intelligent Hub Various Hub troubleshooting scenarios appear on exam
Who should take this exam?
This exam is typically taken by Workspace ONE Administrators and Digital Workspace Administrators.
- Type: experience; Description: 1+ years experience working in IT with Windows and Linux servers
- Type: experience; Description: 1+ years experience configuring and managing UEM and Access
- Type: experience; Description: 1+ years experience with mobile and desktop device operating systems
- Type: experience; Description: 1+ years experience with network equipment
- Type: knowledge; Description: Intermediate knowledge of device data, identity and access management
- Type: knowledge; Description: Basic knowledge of database technology and caching