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Salesforce Certified AI Associate Free Sample Questions

Description

Covers basic AI principles and types, AI capabilities and benefits within CRM, Salesforce's Trusted AI principles and ethical challenges, and data quality, preparation and governance for AI.

9 free sample questions113 in the full practice test

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AI-Associate Sample Questions

  1. Question 1

    Advanced

    Data for AI · Importance of Data Quality

    A retail company is implementing Einstein Lead Scoring. The data administrator is preparing the dataset for the AI model. The process involves several steps shown in the diagram below. After deployment, the model shows poor performance and seems to be biased against leads from smaller, emerging industries.

    Which step in the data preparation process is the most likely source of the introduced bias?

    flowchart TD A[1. Ingest all Lead records from the last 5 years] --> B B[2. Remove Leads with 'Status' = 'Unqualified'] --> C C[3. For Leads with a null 'Annual Revenue' field, fill with the average revenue of all other Leads] --> D D[4. Remove Leads where the 'Industry' field is not in a predefined list of 20 established industries] --> E E[5. Train Einstein Lead Scoring model]

    Answer and explanation

    Correct answer: D

    Step 4 explicitly removes any leads that do not belong to a predefined list of established industries. This introduces selection bias by systematically excluding data from smaller, emerging industries. As a result, the AI model never learns the patterns associated with successful leads from these sectors, leading it to perform poorly and appear biased against them.

  2. Question 2

    Intermediate

    Which type of bias imposes a system's values on others?

    Answer and explanation

    Correct answer: B

  3. Question 3

    Intermediate

    A sales manager wants to improve their processes using AI in Salesforce.Which application of AI would be most beneficial?

    Answer and explanation

    Correct answer: A

  4. Question 4

    Intermediate

    What is the most likely impact that high-quality data will have on customer relationships?

    Answer and explanation

    Correct answer: A

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