Question 1
A support engineer is troubleshooting a reported issue where users in the 'Sales' location are unable to make outbound calls to the PSTN. The engineer uses the traceSM utility on the Session Manager. The trace shows a '404 Not Found' response coming from the Session Manager itself immediately after the INVITE. What is the most likely cause of this error?
Answer and explanation
Correct answer: B
In Avaya Session Manager, if an INVITE receives a '404 Not Found' generated locally by the SM (not relayed from a downstream entity), it typically indicates that the Routing Engine could not find a matching Dial Pattern for the specific location or domain of the caller. If the trunk were down, SM would attempt to route and likely return a 408 Request Timeout or 503 Service Unavailable.