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Exam Information
Official specifications published by Avaya
Exam Format
105 min
66
68%
Technical Associate
Registration
$0 USD
Avaya Learning Center
Validity
No expiration
ASTA credentials do not require retesting; No 2-year recertification requirement (unlike previous ACIS/ACSS programs); Avaya reserves right to add expiration dates in future
ASTA-7220 Exam Topics and Domains
ASTA-7220 is organized into 6 weighted domains. Expect to work with Communication Manager, Device Services, Media Server, Session Manager, and more.
1
Avaya Aura Core Solution Architecture
15%
Core Components Overview
System ArchitecturePublic and Private Network Environments
- Identify core Avaya Aura components and their roles
- Distinguish features in public and private network environments
- Understand component interactions in unified communications architecture
2
Avaya Aura System Manager Administration
20%
Administrative Operations
User and Security ManagementCertificate ManagementSystem Monitoring and Reporting
- Add and manage administrative users, roles, and groups
- Configure and maintain security policies
- Manage certificate lifecycle and trust relationships
- Monitor system health and generate reports
3
Avaya Aura Session Manager Support
25%
Session Manager Configuration
Domain and Location ManagementDial Patterns and AdaptationsSIP Connectivity and Registration
- Administer Session Manager domains, locations, and SIP entities
- Configure dial patterns and adaptations for proper call routing
- Manage SIP connectivity and registration
- Implement failover and redundancy mechanisms
Session Manager Troubleshooting
traceSM UtilityCall Routing Issues
- Use traceSM utility for call flow analysis
- Troubleshoot SIP connectivity and registration issues
- Resolve call routing and dial pattern problems
4
Avaya Aura Communication Manager Support
25%
Communication Manager Administration
Managing CM from System ManagerAdvanced SIP Telephony (AST) DevicesTraditional Telephony Integration
- Manage Communication Manager from System Manager
- Administer Advanced SIP Telephony (AST) devices
- Configure traditional telephony integration
- Provision users and extensions
Communication Manager Troubleshooting
Call Issues and Diagnostics
- Troubleshoot Communication Manager call issues
- Diagnose audio and signaling problems
- Resolve feature malfunctions
5
Avaya Aura Media Server and Device Services
10%
Media Server Administration
Media Server Role and IntegrationSoftware Version Management
- Understand Media Server role in Avaya Aura architecture
- Verify Media Server software versions for compatibility
- Manage media resources and troubleshoot media issues
Device Services Administration
Device Enrollment and Management
- Administer Avaya Aura Device Services
- Manage device enrollment and provisioning
- Troubleshoot device connectivity issues
6
System Maintenance and Support Resources
5%
Avaya Support Resources
Accessing Support MaterialsMaintenance Best Practices
- Access Avaya support resources including PCNs, documentation, and knowledge base
- Open parts and service requests
- Implement maintenance best practices
How do I earn this certification?
Passing ASTA-7220 earns the Avaya Services Technical Associate - Avaya Aura Core Components Support certification. It sits in the Avaya Aura Core Components track.
Current Level Exams
Next Level Options
Avaya Aura Specialist
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
Use the official PlanetCert Practice Test alongside the study plan below to prepare efficiently for ASTA-7220.
What's changed on this exam?
Current Status
- ACTIVE
- Last content update: 2025-02-12
- Announcement date: 2025-02-12
Updates
- Avaya Aura Session Manager 10.x Current exam covers Session Manager 10.x features including enhanced SIP support, improved failover mechanisms, and advanced routing capabilities. • Release date: Ongoing
- Avaya Aura System Manager 10.x Exam focuses on System Manager 10.x administration including certificate management, user provisioning, and centralized monitoring. • Release date: Ongoing
- Avaya Aura Communication Manager 10.x Support topics include CM 10.x integration with System Manager, AST device management, and traditional telephony gateway support. • Release date: Ongoing
Who should take this exam?
ASTA-7120
- Hands-on experience with Avaya Aura core components
- Understanding of SIP protocols and VoIP fundamentals
- Experience with unified communications troubleshooting
- Familiarity with Avaya System Manager administration