What topics are on the 74920T exam?

Virtual Routing 20%

1.1

Virtual Routing Concepts and Types

5 subtopics

1.1.1Basic Service Routing (BSR)

1.1.2Look Ahead Interflow (LAI)

1.1.3Network Call Redirection (NCR)

1.1.4Enhanced Interflow

1.1.5Adjunct Routing

Learning Objectives

Describe various virtual routing types including BSR, LAI, NCR, Enhanced Interflow, and Adjunct Routing
Explain when to use each virtual routing method
Configure virtual routing in AXP On-Prem environments

Domain Hands-on Skills

Configure virtual routing rulesTroubleshoot routing issues using trace commandsAnalyze call flow through routing decisions

Common Mistakes to Avoid

Confusing BSR with LAI operation
Incorrect threshold settings for LAI
Missing NCR configuration requirements

Best Service Routing (BSR) 18%

Troubleshooting Tools and Techniques 25%

Business Advocate 15%

Call Vectoring 12%

AXP On-Prem Administration and Support 10%

How do I earn the Avaya Aura Call Center Elite Multichannel Implementation certification?

Official Pathway Guidance

Track: Contact Center / AXP On-Prem Support

Prerequisites

73920TAXP On-Prem Implementation Online TestRequired
61451TAdministering Avaya Aura Communication Manager Specialized TestRequired
Also available in French as 61451T-FR

Next Steps

Pursue additional ASTA credentials in related Avaya technologies
Expand into related contact center technologies

Current Level

74920TAXP On-Prem Support Online TestSupport Test

Alternative Paths

77202TAvaya IP Office Platform Implement Online Test
71201TAvaya Aura Core Components Implement Online Test

Career Paths & Salaries

Contact Center Support Engineer
Contact Center Implementation Specialist
Unified Communications Engineer

Certification Maintenance

Recertification Options:
No recertification required for ASTA credentials (initially)Avaya reserves right to add expiration dates in futureStay current through continuous learning and experience

How do I study for the 74920T Exam?

Practice the Avaya Aura Call Center Elite Multichannel Implementation with our Exam Simulator

Free practice questions, exam guides, and real exam‑style explanations in our Planet Cert simulator.

What's changed on this exam?

Technology Coverage

AXP On-Prem (Avaya Experience Platform)Current releases

Exam covers current AXP On-Prem features and best practices as of 2025

Released: Ongoing

Avaya Aura Communication ManagerR8.x and current

Troubleshooting commands and integration with AXP On-Prem covered extensively

Released: Ongoing

Business Advocate / Dynamic Business AdvocateCurrent

Service optimization features remain core exam topic

Released: Ongoing

Industry Trends

Shift to free certification model increases accessibility
Cloud-native contact center platforms competing with on-premises solutions
AI and automation integration in contact center operations
Multisite and hybrid deployment architectures becoming standard
Focus on customer experience optimization through intelligent routing

Who should take this exam?

Required Prerequisites

Credential: ASTA-7392; Name: AXP On-Prem Technical Associate Implement; Exam Code: 73920T; Type: credential
Credential: ASAC-0028; Name: Administering Avaya Aura Communication Manager Specialized; Exam Code: 61451T or 61451T-FR; Type: specialized_test

Recommended Experience

Hands-on experience with Avaya Experience Platform On-Prem (AXP On-Prem)
Experience with call center operations and ACD systems
Understanding of Communication Manager administration
Knowledge of contact center elite features and functionalities

Experience Level: Intermediate To Advanced

How do I register & what's the exam fee?

Exam Cost	$[object Object] USD
Testing Centers	Avaya Learning Center Online
Online Proctoring	Available

How long is the certification valid?

Valid For	No expiration date (initially)
Recertification	No recertification required (ASTA credentials initially issued without expiration) Avaya reserves right to add expiration dates in future

Avaya Aura Call Center Elite Multichannel Implementation

What's Included

Complete Exam Package

Multiple Exam Modes

Lifetime Updates

Money Back Guarantee

Exam Details

What topics are on the 74920T exam?

Virtual Routing 20%

Virtual Routing Concepts and Types

Domain Hands-on Skills

Common Mistakes to Avoid

Best Service Routing (BSR) 18%

Troubleshooting Tools and Techniques 25%

Business Advocate 15%

Call Vectoring 12%

AXP On-Prem Administration and Support 10%

How do I earn the Avaya Aura Call Center Elite Multichannel Implementation certification?

Official Pathway Guidance

Prerequisites

Next Steps

Current Level

Alternative Paths

Career Paths & Salaries

Certification Maintenance

How do I study for the 74920T Exam?

Practice the Avaya Aura Call Center Elite Multichannel Implementation with our Exam Simulator

Official Training

Official Documentation

Community Resources

Hands-on Labs

Learn more about this exam

What's changed on this exam?

Technology Coverage

Industry Trends

Who should take this exam?

Required Prerequisites

Recommended Experience

How do I register & what's the exam fee?

How long is the certification valid?

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