Avaya Aura Call Center Elite Multichannel Implementation

74920T

Avaya Aura Call Center Elite Multichannel Implementation

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Question Types
Multiple choiceFill in the blankDiagramsCase studies

What's Included

210
Practice Questions
1
Exam Versions
2
Languages
Translation Beta
Mar 1, 2025
Release Date
Nov 25, 2025Last Updated

Complete Exam Package

210 74920T practice questions with detailed explanations

Multiple Exam Modes

Study Mode, Timed Practice, and Flashcard Review

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Exam Details

Duration90 min
Passing Score68%
Languages English (74920T) +1
LevelTechnical Associate
TestingAvaya Learning Center Online
Valid ForNo expiration date (initially)
Release DateMar 1, 2025
Exam Cost$0

What topics are on the 74920T exam?

1

Virtual Routing 20%

1.1
Virtual Routing Concepts and Types
5 subtopics
1.1.1Basic Service Routing (BSR)
1.1.2Look Ahead Interflow (LAI)
1.1.3Network Call Redirection (NCR)
1.1.4Enhanced Interflow
1.1.5Adjunct Routing
Learning Objectives
  • Describe various virtual routing types including BSR, LAI, NCR, Enhanced Interflow, and Adjunct Routing
  • Explain when to use each virtual routing method
  • Configure virtual routing in AXP On-Prem environments
Domain Hands-on Skills
Configure virtual routing rulesTroubleshoot routing issues using trace commandsAnalyze call flow through routing decisions
Common Mistakes to Avoid
  • Confusing BSR with LAI operation
  • Incorrect threshold settings for LAI
  • Missing NCR configuration requirements
2

Best Service Routing (BSR) 18%

3

Troubleshooting Tools and Techniques 25%

4

Business Advocate 15%

5

Call Vectoring 12%

6

AXP On-Prem Administration and Support 10%

How do I earn the Avaya Aura Call Center Elite Multichannel Implementation certification?

Official Pathway Guidance

Track: Contact Center / AXP On-Prem Support

Prerequisites

Next Steps

  • Pursue additional ASTA credentials in related Avaya technologies
  • Expand into related contact center technologies

Current Level

Alternative Paths

Career Paths & Salaries

  • Contact Center Support Engineer
  • Contact Center Implementation Specialist
  • Unified Communications Engineer

Certification Maintenance

  • Recertification Options:
    No recertification required for ASTA credentials (initially)Avaya reserves right to add expiration dates in futureStay current through continuous learning and experience

How do I study for the 74920T Exam?

Practice the Avaya Aura Call Center Elite Multichannel Implementation with our Exam Simulator

Free practice questions, exam guides, and real exam‑style explanations in our Planet Cert simulator.

Official Training

Administering Avaya Aura Communication ManagerAvaya Learning ServicesAvaya Learning Center Online ResourcesAvaya

Official Documentation

Avaya Experience Platform Documentationproduct_documentationAvaya Support Portalsupport_resources

Community Resources

Avaya Support Forumscommunity_forum

Hands-on Labs

Avaya DevConnect Programdeveloper_program

Learn more about this exam

Avaya Learning - Red Educationtraining_providerAvaya Training - CourseMonstertraining_aggregator

What's changed on this exam?

Status: ACTIVE

Technology Coverage

AXP On-Prem (Avaya Experience Platform)Current releases

Exam covers current AXP On-Prem features and best practices as of 2025

Released: Ongoing
Avaya Aura Communication ManagerR8.x and current

Troubleshooting commands and integration with AXP On-Prem covered extensively

Released: Ongoing
Business Advocate / Dynamic Business AdvocateCurrent

Service optimization features remain core exam topic

Released: Ongoing

Industry Trends

Who should take this exam?

Required Prerequisites

  • Credential: ASTA-7392; Name: AXP On-Prem Technical Associate Implement; Exam Code: 73920T; Type: credential
  • Credential: ASAC-0028; Name: Administering Avaya Aura Communication Manager Specialized; Exam Code: 61451T or 61451T-FR; Type: specialized_test

Recommended Experience

  • Hands-on experience with Avaya Experience Platform On-Prem (AXP On-Prem)
  • Experience with call center operations and ACD systems
  • Understanding of Communication Manager administration
  • Knowledge of contact center elite features and functionalities

Experience Level: Intermediate To Advanced

How do I register & what's the exam fee?

Exam Cost$[object Object] USD
Testing CentersAvaya Learning Center Online
Online ProctoringAvailable

How long is the certification valid?

Valid ForNo expiration date (initially)
Recertification
  • No recertification required (ASTA credentials initially issued without expiration)
  • Avaya reserves right to add expiration dates in future

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