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Exam Information
Official specifications published by Avaya
Exam Format
90 min
52
68%
Technical Associate
Registration
$0 USD
Avaya Learning Center Online or online proctoring
English (74920T), French (74920T-FR)
Validity
No expiration date (initially)
No recertification required (ASTA credentials initially issued without expiration); Avaya reserves right to add expiration dates in future
74920T Exam Topics and Domains
74920T is organized into 6 weighted domains. Expect to work with Communication Manager, AXP On-Prem, Business Advocate, Call Vectors, and more.
1
Virtual Routing
20%
Virtual Routing Concepts and Types
Basic Service Routing (BSR)Look Ahead Interflow (LAI)Network Call Redirection (NCR)Enhanced InterflowAdjunct Routing
- Describe various virtual routing types including BSR, LAI, NCR, Enhanced Interflow, and Adjunct Routing
- Explain when to use each virtual routing method
- Configure virtual routing in AXP On-Prem environments
2
Best Service Routing (BSR)
18%
Best Service Routing Features
BSR in Single-Site EnvironmentsBSR in Multisite EnvironmentsBSR Polling Vectors
- Describe the Best Service Routing feature in Avaya Aura Call Center Elite
- Explain Best Service Routing in a multisite environment
- Configure and troubleshoot BSR polling vectors
3
Troubleshooting Tools and Techniques
25%
Communication Manager Troubleshooting Commands
List Trace VDN CommandList Trace Vector CommandList Trace Station CommandOther Troubleshooting Commands
- Describe troubleshooting tools in Communication Manager
- Apply troubleshooting commands such as list trace vdn, list trace vector, and list trace station
- List the common Communication Manager troubleshooting commands
Communication Manager Denial Events
Denial Event Types and CausesTroubleshooting Using Denial Events
- Troubleshoot using the Communication Manager Denial Event
- Describe the role of Alarms, Error, and Event reports for troubleshooting in Communication Manager
Security Monitoring and Maintenance
Security Monitoring Commands
Define various types of security monitoring commands
4
Business Advocate
15%
Business Advocate Fundamentals
Business Advocate OverviewTraditional ACD Problems and BA Solutions
- Describe Business Advocate (BA) with fundamental call center questions
- Understand the common problems that traditional ACD calling centers experience and how Business Advocate can help overcome these problems
Dynamic Business Advocate and Service Level Maximizer
Dynamic Business Advocate CapabilitiesService Level Maximizer (SLM)
- Describe the capabilities and features of Dynamic Business Advocate
- Describe the Service Level Maximizer (SLM)
5
Call Vectoring
12%
Call Vector Operations
Vector Variable OperationsCommon Call Vectoring Issues
- Describe the vector variable operations
- Troubleshoot common call vectoring issues
6
AXP On-Prem Administration and Support
10%
System Administration
AXP On-Prem ConfigurationMaintenance and Support Tasks
- Perform administration, maintenance, and troubleshooting job functions for AXP On-Prem
- Configure and manage AXP On-Prem features and functionality
How do I earn this certification?
Passing 74920T earns the ASTA-7492: AXP On-Prem Technical Associate Support certification. It sits in the Contact Center / AXP On-Prem Support track.
Alternative Paths
- 77202T - Avaya IP Office Platform Implement Online TestSMB contact center solutions path
- 71201T - Avaya Aura Core Components Implement Online TestFoundation for unified communications infrastructure
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
The most effective way to prepare for 74920T is by using the PlanetCert Simulator to practice questions and review detailed explanations.
What's changed on this exam?
Current Status
- ACTIVE
- Last content update: 2025-03-01
- Announcement date: 2025-01-15
Updates
- AXP On-Prem (Avaya Experience Platform) Current releases Exam covers current AXP On-Prem features and best practices as of 2025 • Release date: Ongoing
- Avaya Aura Communication Manager R8.x and current Troubleshooting commands and integration with AXP On-Prem covered extensively • Release date: Ongoing
- Business Advocate / Dynamic Business Advocate Current Service optimization features remain core exam topic • Release date: Ongoing
Who should take this exam?
Credential: ASTA-7392; Name: AXP On-Prem Technical Associate Implement; Exam Code: 73920T; Type: credential
Credential: ASAC-0028; Name: Administering Avaya Aura Communication Manager Specialized; Exam Code: 61451T or 61451T-FR; Type: specialized_test
- Hands-on experience with Avaya Experience Platform On-Prem (AXP On-Prem)
- Experience with call center operations and ACD systems
- Understanding of Communication Manager administration
- Knowledge of contact center elite features and functionalities