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Exam Information
Official specifications published by Avaya
Exam Format
105 min
66
68%
Technical Associate
Registration
$125 USD
Avaya Online Test
English
Validity
No expiration
Check Avaya's Professional Credential Program Life Cycle documentation for current recertification requirements; Avaya may introduce recertification requirements as the ASTA program matures
72201T Exam Topics and Domains
72201T is organized into 5 weighted domains. Expect to work with Session Manager, System Manager, Communication Manager, All Avaya Aura components, and more.
1
Avaya Aura Core Components Architecture
20%
Avaya Aura Session Manager (SM)
Session Manager Architecture and ComponentsSIP Signaling and Call Processing
- Understand Session Manager's architecture and role in Avaya Aura
- Analyze SIP signaling flows and troubleshoot routing issues
- Monitor and maintain entity link status
Avaya Aura System Manager (SMGR)
System Manager Administration
- Administer Avaya Aura System Manager
- Manage certificates and trust relationships
- Configure and monitor system components
Avaya Aura Communication Manager (CM)
Communication Manager Functions
- Understand Communication Manager's role in Avaya Aura
- Configure and troubleshoot CM features
- Manage endpoint registration and call processing
Avaya Aura Media Server (AAMS)
Media Server Connectivity and Functions
- Understand Media Server's role in Avaya Aura
- Troubleshoot media connectivity issues
- Manage codec compatibility
Avaya Aura Device Services (AADS)
Device Services Management
- Provision and configure devices using AADS
- Troubleshoot device registration issues
- Manage endpoint configurations
2
Protocol Interoperability and Call Processing
20%
SIP and H.323 Interoperability
H.323 to SIP Call ConversionCodec Management and Compatibility
- Understand SIP and H.323 protocol interoperability
- Troubleshoot cross-protocol call issues
- Manage codec negotiation and compatibility
Call and Media Processing
Originating and Terminating Call PhasesTrust Management
- Understand call processing phases and routing
- Configure and maintain trust relationships
- Troubleshoot security and certificate issues
3
Network Architecture and Remote Worker Support
20%
Public and Private Network Environments
Network Environment FeaturesNetwork Troubleshooting
- Distinguish public and private network features
- Troubleshoot network connectivity issues
- Configure network settings for optimal performance
Remote Worker Architecture
Session Border Controller (SBCE) for Remote WorkersRemote Worker Registration and Connectivity
- Configure and support remote worker deployments
- Troubleshoot SBCE and remote registration issues
- Implement secure remote access policies
4
Troubleshooting and Diagnostics
25%
System Monitoring and Health Checks
Entity Link Status MonitoringSystem Compatibility Verification
- Monitor system health and component status
- Verify component compatibility
- Respond to system alarms and alerts
Trace Analysis and Log Review
SIP Trace AnalysisSystem Logs and Diagnostics
- Collect and analyze SIP traces
- Review and interpret system logs
- Use diagnostic tools for troubleshooting
Common Issue Resolution
Call Quality IssuesRegistration and Authentication Issues
- Troubleshoot call quality issues
- Resolve registration and authentication problems
- Apply systematic troubleshooting methodologies
5
Administration and Maintenance
15%
System Administration Tasks
User and Endpoint ManagementBackup and Recovery
- Perform system administration tasks
- Manage users and endpoints
- Implement backup and recovery procedures
Maintenance and Updates
Software Updates and PatchesObtaining Resources and Documentation
- Plan and execute software updates
- Access and utilize Avaya documentation
- Maintain system currency and stability
How do I earn this certification?
Passing 72201T earns the Avaya Aura Core Components Technical Associate Support (ASTA-7220) certification. It sits in the Avaya Services Technical Associate (ASTA) track.
Next Level Options
- Avaya Certified Support Specialist (ACSS) ACSS credentials were replaced by ASTA credentials as of March 1, 2025. Check Avaya's current certification roadmap for advanced ASTA pathways.
- Additional ASTA Support Credentials Pursue other ASTA support credentials for different Avaya product families to broaden expertise
Alternative Paths
Various ASTA exams Multiple ASTA credentials demonstrate broad Avaya expertise • Expand skills across different Avaya product families (Contact Center, IP Office, etc.)
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
The most effective way to prepare for 72201T is by using the PlanetCert Simulator to practice questions and review detailed explanations.
What's changed on this exam?
Current Status
- ACTIVE
- Last content update: 2025-03-01
- Announcement date: 2024-12-01
Updates
- Avaya Aura Core Components Current releases (2024-2025) Exam covers current architecture and support practices for Session Manager, System Manager, Communication Manager, Media Server, and Device Services. • Release date: Ongoing
- Session Border Controller for Enterprise (SBCE) Current Remote worker scenarios and SBCE configuration are key exam topics. Stay current with SBCE features and best practices. • Release date: Ongoing updates
- SIP Protocol RFC 3261 and extensions Deep SIP knowledge required for trace analysis and troubleshooting questions. • Release date: Standard
Who should take this exam?
This exam is typically taken by Avaya support specialists and Technical support engineers.
Credential: Avaya Aura Core Components Technical Associate Implement (ASTA-7120); Note: Must hold ASTA-7120 credential before taking 72201T exam
- 6-12 months experience supporting Avaya Aura Core Components
- Familiarity with SIP and H.323 protocols
- Experience with network troubleshooting and diagnostics
- Understanding of VoIP concepts and technologies