CIS-EM sample questions

Question 1

When creating an alert management rule, where would you specify a workflow to resolve a given condition?

Accepted Answer

From the Remediation tab

Answer

From the Actions tab

Answer

From the Launcher tab

Answer

In the Related Links section

Question 2

What type of system can a MID Server can be installed on?

Accepted Answer

Microsoft Windows Server

Answer

OpenVMS System

Answer

Linux System

Answer

Microsoft Windows Desktop

Answer

Any system inside the customer firewall

Answer

Mac OS X System

Question 3

What would be the primary use case for creating Javascripts in Event Management?

Accepted Answer

To create a customized pull connector to retrieve events on behalf of an event source

Answer

To automatically populate the Configuration Management Database (CMDB)

Answer

To parse a nodename out of your raw event data in an event rule

Answer

To run as part of a remediation workflow for IT alerts that fail to execute

Question 4

What would you use to define the monitoring sources allowed to communicate with the ServiceNow instance for Operational Intelligence?

Accepted Answer

Metric Type Actions

Answer

Metric Registration

Answer

Metric Config Rules

Answer

Metric to CI

Question 5

The value of the Alert Priority score is a composite of what?

Accepted Answer

The value of the alert’s category and its relative weight

Answer

The value of the alert’s category and its Priority Group

Answer

The value of the alert’s Severity and its Priority Group

Answer

The value of the alert’s Severity and its relative weight

Question 6

Which attribute is responsible for de-duplication?

Accepted Answer

Message_key

Answer

Metric_name

Answer

Short_description

Answer

Additional_info

Question 7

How would you interpret the following data in the Operational Intelligence Insights Explorer?

Accepted Answer

win-ces882ierw is one of your customized list of monitored Configuration Items (CIs), but is currently experiencing a low probability of anomalies

Answer

win-ces882ierw is one of your hottest Configuration Items (CIs) that is currently experiencing a high probability of anomalies and should be checked immediately

Answer

win-ces882ierw is one of your hottest Configuration Items (CIs), but is currently experiencing a low probability of anomalies

Answer

win-ces882ierw is one of your customized list of monitored Configuration Items (CIs) that is currently experiencing a high probability of anomalies and should be checked immediately

Question 8

What is the default collection/polling interval applied to all event connectors?

Accepted Answer

Every 10 seconds

Answer

Every 120 seconds

Answer

Every 5 seconds

Answer

Every 40 seconds

Answer

Every 60 seconds

Question 9

Where can you look to determine what event rule created an alert? (Choose two.)

Accepted Answer

Alert Activity

Accepted Answer

Alert Source

Answer

Event Additional Information

Answer

Event Processing Notes

Answer

Alert Message Key

Question 10

What feature would you use to trigger a workflow or automatically generate tasks via templates?

Accepted Answer

Event rules

Answer

Task rules

Answer

Alert management rules

Answer

Alert correlation rules

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