Certified Implementation Specialist - Event Management

CIS-EM

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Question Types
Multiple choiceFill in the blankDiagramsCase studies

What's Included

210
Practice Questions
1
Exam Versions
Languages
Translation Beta
Jan 1, 2020
Release Date
Sep 17, 2021Last Updated

Complete Exam Package

210 CIS-EM practice questions with detailed explanations

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Exam Details

Duration90 min
Passing Score70%
LevelSpecialist
TestingKryterion
Valid For2 years
Release DateJan 1, 2020
Exam Cost$300

What topics are on the CIS-EM exam?

1

Event Management Fundamentals 20%

1.1
Event Management Overview
2 subtopics
1.1.1Event Definition and Lifecycle
1.1.2Event Management Architecture
Learning Objectives
  • Understand Event Management concepts and terminology
  • Identify Event Management architecture components
  • Explain event processing flow
1.2
Event Rules and Processing
2 subtopics
1.2.1Event Rules
1.2.2Event Field Mapping
Learning Objectives
  • Configure event rules for processing
  • Implement event field mapping
  • Apply event filtering and transformation
Domain Hands-on Skills
Creating event rulesConfiguring field mappingsSetting up event sources
Common Mistakes to Avoid
  • Incorrect event rule ordering
  • Missing CI binding configuration
  • Improper field mapping
2

Alert Management 25%

3

Event Sources and Integration 20%

4

Operational Intelligence 15%

5

Event Management Implementation 20%

How do I earn the Certified Implementation Specialist - Event Management certification?

Official Pathway Guidance

Track: IT Operations Management (ITOM)

Certification Maintenance

  • Recertification Options:
    Pass the current mainline examPass a delta exam when transitioning between releasesComplete continuing education requirementsPass any higher-level certification exam in the same track

How do I study for the CIS-EM Exam?

Practice the Certified Implementation Specialist - Event Management with our Exam Simulator

Free practice questions, exam guides, and real exam‑style explanations in our Planet Cert simulator.

Free Resources

https://docs.servicenow.com/bundle/vancouver-it-operations-management/page/product/event-management/concept/event-management-landing-page.htmldocumentationhttps://www.servicenow.com/community/itom-forum/ct-p/itomcommunity_forumhttps://developer.servicenow.com/developer_resourceshttps://www.youtube.com/servicenowvideo_tutorials

Study Tips

  • Complete all labs in the official training materials - 90% of preparation comes from hands-on practice
  • Focus heavily on the Implementation course content - approximately 40% of exam questions come from this course
  • Practice with a Personal Developer Instance regularly
  • Understand the differences between events, alerts, and incidents
  • Master alert correlation techniques and CMDB integration
  • Review Operational Intelligence concepts thoroughly
  • Join study groups in the ServiceNow Community

What's changed on this exam?

Status: ACTIVE

Technology Coverage

Alert IntelligenceVancouver

Enhanced ML algorithms for alert correlation now part of exam topics

Released: 2024-05-01
Operational IntelligenceVancouver

New predictive capabilities and anomaly detection features included in exam

Released: 2024-05-01
Cloud Native OperationsVancouver

Container and Kubernetes monitoring integration now covered

Released: 2024-05-01

Industry Trends

Who should take this exam?

Recommended Experience

  • ServiceNow System Administrator Certification (CSA)
  • 6+ months hands-on experience with ServiceNow ITOM
  • Completion of Event Management Fundamentals course
  • Completion of Event Management Implementation course
  • Basic understanding of CMDB and Discovery

Experience Level: Intermediate

How do I register & what's the exam fee?

Exam Cost$300 USD
Testing CentersKryterion, Online Proctored
Online ProctoringAvailable

How long is the certification valid?

Valid For2 years
Recertification
  • Pass the current mainline exam
  • Pass the delta exam when available
  • Earn continuing education credits

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