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CIS-EM Exam Topics and Domains
CIS-EM is organized into 5 weighted domains. Expect to work with Alert Intelligence, CMDB, MID Server, Alert Aggregation, and more.
Event Management Fundamentals
Event Management Overview
- Understand Event Management concepts and terminology
- Identify Event Management architecture components
- Explain event processing flow
Event Rules and Processing
- Configure event rules for processing
- Implement event field mapping
- Apply event filtering and transformation
Alert Management
Alert Processing
- Configure alert processing workflows
- Implement alert management rules
- Automate alert remediation
Alert Correlation and Grouping
- Implement alert correlation strategies
- Configure automated grouping
- Optimize noise reduction
Event Sources and Integration
Event Source Configuration
- Configure event source connectors
- Integrate monitoring tools
- Implement push/pull methods
CMDB Integration
- Configure CMDB integration
- Implement CI binding rules
- Perform impact analysis
Operational Intelligence
Metrics and KPIs
- Configure metric collection
- Implement KPIs and dashboards
- Utilize predictive analytics
Machine Learning and AI
- Implement Alert Intelligence
- Configure predictive analytics
- Utilize AI-driven automation
Event Management Implementation
Implementation Best Practices
- Plan Event Management implementation
- Manage configuration lifecycle
- Apply best practices
Troubleshooting and Optimization
- Troubleshoot Event Management issues
- Optimize system performance
- Implement scaling strategies
How do I earn this certification?
Passing CIS-EM earns the ServiceNow Certified Implementation Specialist - Event Management certification. It sits in the IT Operations Management (ITOM) track.
- CIS-Discovery - CIS - Discovery
- CIS-SM - CIS - Service Mapping
- CIS-Cloud - CIS - Cloud Management
- CTA-ITOM - Certified Technical Architect - ITOM
- CIS-ITSM - CIS - IT Service Management
- CIS-APM - CIS - Application Portfolio ManagementComplementary application management skills
- CIS-SIR - CIS - Security Incident ResponseSecurity event management expertise
- CIS-VR - CIS - Vulnerability ResponseVulnerability and event correlation
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
The most effective way to prepare for CIS-EM is by using the PlanetCert Simulator to practice questions and review detailed explanations.
What's changed on this exam?
- ACTIVE
- Last content update: 2024-06-01
- Alert Intelligence Vancouver Enhanced ML algorithms for alert correlation now part of exam topics • Release date: 2024-05-01
- Operational Intelligence Vancouver New predictive capabilities and anomaly detection features included in exam • Release date: 2024-05-01
- Cloud Native Operations Vancouver Container and Kubernetes monitoring integration now covered • Release date: 2024-05-01
Who should take this exam?
- ServiceNow System Administrator Certification (CSA)
- 6+ months hands-on experience with ServiceNow ITOM
- Completion of Event Management Fundamentals course
- Completion of Event Management Implementation course
- Basic understanding of CMDB and Discovery