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Exam Information
Official specifications published by ServiceNow
Exam Format
90 min
45-60
70%
Specialist
Registration
$450 USD
Webassessor or online proctoring
Validity
3 years
Pass the current mainline exam version; Complete the HR Implementation Delta course and pass delta exam; Earn a higher-level ServiceNow certification
CIS-HR Exam Topics and Domains
CIS-HR is organized into 4 weighted domains. Expect to work with Role Management, Access Control, Business Rules, Data Policies, and more.
1
ServiceNow HR System Architecture
30%
HR Plugins and Modules
HRSD Plugin ArchitectureHR Application Scoping
- Understand the HR plugin architecture and dependencies
- Configure application scoping for HR modules
- Identify licensing requirements for HR features
HR Table Structure
Core HR TablesHR Data Model
- Map the HR data model and table relationships
- Understand user profile extension patterns
- Configure organizational hierarchy for HR
2
Core HR Applications and Employee Center Configuration
30%
Users, Groups, Skills, and Roles
HR Roles and PermissionsHR Groups and Skills
- Configure HR roles and permissions appropriately
- Set up HR groups and assignment rules
- Implement skill-based routing for cases
HR Service Catalog and Employee Center
HR Catalog Items and Record ProducersEmployee Center Branding and Configuration
- Design and implement HR service catalog
- Configure Employee Center for optimal user experience
- Create record producers for HR processes
Case and Knowledge Management
HR Case ManagementHR Knowledge Management
- Implement comprehensive case management for HR
- Configure knowledge management for employee self-service
- Set up assignment rules and SLAs
3
HR Journeys (Lifecycle Events and Transitions)
20%
Lifecycle Event and Journey Structure
Journey ArchitectureActivity Sets and Activities
- Design employee lifecycle journeys
- Configure activity sets and dependencies
- Implement cross-functional HR processes
Journey Configuration and Management
Trigger Conditions and AudienceActivity Field Mappings
- Configure journey triggers and audiences
- Implement field mappings for data flow
- Design conditional journey paths
Common Lifecycle Events
Onboarding and OffboardingTransfers and Promotions
- Implement standard lifecycle events
- Configure onboarding and offboarding journeys
- Automate transfers and promotions
4
Platform, Role, and Contextual Security
20%
Platform Security Mechanisms
Access Control Lists (ACLs)HR Data Protection
- Implement security controls for HR data
- Configure ACLs for appropriate access
- Ensure compliance with data protection requirements
Role-based and Contextual Security
HR Role-based SecurityContextual Security and Delegated Development
- Configure role-based security for HR
- Implement contextual security rules
- Set up delegated development for HR customizations
How do I earn this certification?
Passing CIS-HR earns the ServiceNow Certified Implementation Specialist - Human Resources certification. It sits in the Human Resources Service Delivery track.
Next Level Options
Alternative Paths
- CIS-ITSM - CIS - IT Service ManagementComplementary service management skills
- CIS-CSM - CIS - Customer Service ManagementSimilar service delivery concepts
- CIS-WM - CIS - Work Management Employee productivity focus
- CIS-SPM - CIS - Strategic Portfolio ManagementResource and workforce planning
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
Use the official PlanetCert Practice Test alongside the study plan below to prepare efficiently for CIS-HR.
What's changed on this exam?
Current Status
- ACTIVE
- Last content update: 2024-05-01
- Announcement date: 2024-04-15
Updates
- Employee Center Mobile 2.0 Mobile configuration now included in Employee Center domain • Release date: 2024-07-01
- HR Virtual Agent 3.0 Virtual Agent configuration added to optional topics • Release date: 2024-06-15
- Document Intelligence for HR 1.0 New AI-powered document processing capabilities • Release date: 2024-08-01
Who should take this exam?
This exam is typically taken by ServiceNow Implementation Consultants and HR Technology Specialists.
ServiceNow Certified System Administrator (CSA)
HR Implementation course completion
- 6+ months hands-on experience with ServiceNow platform
- Experience with HR Service Delivery implementation
- Understanding of HR processes and workflows
- HR Fundamentals course completion
- Employee Center Essentials course completion