ServiceNow Certified System Administrator

CSA

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Question Types
Multiple choiceFill in the blankDiagramsCase studies

What's Included

268
Practice Questions
1
Exam Versions
Languages
Translation Beta
Jan 1, 2015
Release Date
Sep 17, 2021Last Updated

Complete Exam Package

268 CSA practice questions with detailed explanations

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Study Mode, Timed Practice, and Flashcard Review

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Exam Details

Duration90 min
Passing Score70%
LevelAssociate
TestingPearson VUE
Valid For3 years
Release DateJan 1, 2015
Exam Cost$300

What topics are on the CSA exam?

1

Platform Overview and Navigation 7%

1.1
ServiceNow Platform Overview
2 subtopics
1.1.1Platform Architecture
1.1.2Platform Capabilities
Learning Objectives
  • Understand the ServiceNow platform architecture
  • Identify key platform capabilities and services
  • Navigate the ServiceNow instance effectively
1.2
Next Experience Unified Navigation
2 subtopics
1.2.1User Interface Navigation
1.2.2Workspace Experience
Learning Objectives
  • Master Next Experience unified navigation
  • Configure and personalize workspaces
  • Switch between different UI versions
Domain Hands-on Skills
Instance navigationUI personalizationWorkspace configuration
Common Mistakes to Avoid
  • Confusing UI versions
  • Not understanding instance types
  • Overlooking navigation shortcuts
2

Instance Configuration 11%

3

Configuring Applications for Collaboration 20%

4

Database Administration 30%

5

Self-Service and Process Automation 20%

6

Introduction to Scripting and Development 20%

7

Reporting and Performance Analytics 12%

How do I earn the ServiceNow Certified System Administrator certification?

Certification Maintenance

  • Recertification Options:
    Pass CSA Delta exam for current releaseRetake CSA mainline examEarn continuing education creditsPass a higher-level certification exam

How do I study for the CSA Exam?

Practice the ServiceNow Certified System Administrator with our Exam Simulator

Free practice questions, exam guides, and real exam‑style explanations in our Planet Cert simulator.

Official Resources

[object Object]official_course[object Object]exam_guide[object Object]hands_on_lab[object Object]documentation[object Object]learning_path[object Object]community

Hands-on Labs

ServiceNow Developer ProgramServiceNowServiceNow Learning LabsServiceNow

Learn more about this exam

YouTube - ServiceNow Training ChannelVarious creatorsQuizlet - CSA FlashcardsQuizletLinkedIn Learning - ServiceNow CoursesLinkedIn Learning

Study Tips

  • Start with the official ServiceNow Administration Fundamentals course
  • Get hands-on practice with a Personal Developer Instance
  • Focus heavily on Database Administration (30% of exam)
  • Practice creating Business Rules and Client Scripts
  • Understand the difference between UI Policies and Client Scripts
  • Master GlideRecord operations and queries
  • Learn ACL evaluation order and security model
  • Practice with Service Catalog and Flow Designer
  • Join study groups in the ServiceNow Community

What's changed on this exam?

Status: ACTIVE

Upcoming Changes

2025-09-01
Yokohama release exam update
New platform features will be included
2025-06-01
Potential AI-focused domain addition
AI and ML capabilities may become separate exam domain

Technology Coverage

Flow DesignerXanadu

Enhanced flow capabilities and new action types covered

Released: 2025-01-15
Next Experience UIUnified Navigation

New UI navigation patterns included in Platform Overview domain

Released: 2024-09-01
Integration HubEnhanced

Basic integration concepts added to automation topics

Released: 2024-07-01

Industry Trends

Who should take this exam?

Recommended Experience

  • Completion of ServiceNow Administration Fundamentals on-demand course
  • 3-6 months hands-on experience with ServiceNow platform
  • Basic understanding of IT Help Desk processes
  • Access to a Personal Developer Instance for practice

Experience Level: Entry

How do I register & what's the exam fee?

Exam Cost$300 USD
Testing CentersPearson VUE
Online ProctoringAvailable
Retake Policy First Retake Wait: 72 hours
Subsequent Retakes: 14 days
Max Attempts Per Year: 4

How long is the certification valid?

Valid For3 years
Recertification
  • Pass the CSA Delta exam for the current release
  • Retake the full CSA mainline exam
  • Complete ServiceNow continuing education requirements

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