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Exam Information
Official specifications published by ServiceNow
Exam Format
90 min
70%
Associate
Registration
$300 USD
Pearson VUE or online proctoring
Validity
3 years
Pass the CSA Delta exam for the current release; Retake the full CSA mainline exam; Complete ServiceNow continuing education requirements
CSA Exam Topics and Domains
CSA is organized into 7 weighted domains. Expect to work with Notification preferences, Performance analytics, Subscription Management, Access control, and more.
1
Platform Overview and Navigation
7%
ServiceNow Platform Overview
Platform ArchitecturePlatform Capabilities
- Understand the ServiceNow platform architecture
- Identify key platform capabilities and services
- Navigate the ServiceNow instance effectively
Next Experience Unified Navigation
User Interface NavigationWorkspace Experience
- Master Next Experience unified navigation
- Configure and personalize workspaces
- Switch between different UI versions
2
Instance Configuration
11%
Application and Plugin Management
Installing ApplicationsPlugin Activation
- Install and configure applications from ServiceNow Store
- Activate and manage plugins
- Understand dependency management
Instance Personalization
User PreferencesBranding and Themes
- Personalize instance appearance
- Configure user preferences
- Apply company branding
3
Configuring Applications for Collaboration
20%
Lists and Filters
List ConfigurationFilter Creation
- Configure and personalize lists
- Create and apply filters
- Optimize list performance
Forms and Templates
Form DesignTemplates
- Design and configure forms
- Create and manage templates
- Implement form best practices
Task Management
Task Creation and AssignmentApprovals
- Create and manage tasks
- Configure approval processes
- Implement assignment rules
Notifications
Email NotificationsIn-platform Notifications
- Configure email notifications
- Set up notification rules
- Manage notification preferences
4
Database Administration
30%
Data Schema
Tables and FieldsTable Relationships
- Design database schema
- Create tables and fields
- Establish table relationships
Access Control
Access Control Lists (ACLs)Roles and Groups
- Implement access controls
- Configure roles and groups
- Design security architecture
Import Sets
Data ImportTransform Maps
- Import data into ServiceNow
- Create transform maps
- Handle data transformation
CMDB
Configuration ItemsDiscovery
- Manage Configuration Items
- Understand CMDB structure
- Configure discovery processes
5
Self-Service and Process Automation
20%
Service Catalog
Catalog ItemsCatalog UI Policies and Client Scripts
- Create service catalog items
- Configure catalog variables
- Implement catalog UI policies
Flow Designer
Flow CreationSubflows and Actions
- Design and build flows
- Create custom actions
- Implement process automation
Knowledge Management
Knowledge BaseKnowledge Security
- Create knowledge articles
- Configure knowledge bases
- Implement knowledge security
6
Introduction to Scripting and Development
20%
Client-side Scripting
Client ScriptsUI Policies
- Write client scripts
- Configure UI policies
- Understand client-side APIs
Server-side Scripting
Business RulesScript Includes
- Create business rules
- Develop script includes
- Use server-side APIs
GlideRecord and GlideSystem
GlideRecord OperationsGlideSystem Methods
- Use GlideRecord for database operations
- Apply GlideSystem methods
- Write efficient queries
Debugging and Testing
Script DebuggingTesting Scripts
- Debug scripts effectively
- Test script functionality
- Optimize script performance
7
Reporting and Performance Analytics
12%
Reports
Report TypesReport Administration
- Create various report types
- Configure report sharing
- Schedule report generation
Dashboards
Dashboard CreationPerformance Analytics
- Design dashboards
- Configure performance analytics
- Create meaningful visualizations
How do I earn this certification?
Passing CSA earns the Certified System Administrator certification. It sits in the ServiceNow Platform track.
Next Level Options
Alternative Paths
- CIS-HR - Certified Implementation Specialist - Human ResourcesHR service management specialization
- CIS-CSM - Certified Implementation Specialist - Customer Service ManagementCustomer service specialization
- CIS-VRM - Certified Implementation Specialist - Vendor Risk ManagementRisk and compliance focus
- CIS-SAM - Certified Implementation Specialist - Software Asset ManagementSoftware asset and license management
- CIS-APM - Certified Implementation Specialist - Application Portfolio ManagementApplication portfolio management
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
The most effective way to prepare for CSA is by using the PlanetCert Simulator to practice questions and review detailed explanations.
What's changed on this exam?
Current Status
- ACTIVE
- Last content update: 2025-01-15
- Announcement date: 2025-01-07
Updates
- Flow Designer Xanadu Enhanced flow capabilities and new action types covered • Release date: 2025-01-15
- Next Experience UI Unified Navigation New UI navigation patterns included in Platform Overview domain • Release date: 2024-09-01
- Integration Hub Enhanced Basic integration concepts added to automation topics • Release date: 2024-07-01
Who should take this exam?
This exam is typically taken by System Administrators and ServiceNow Platform Administrators.
- Completion of ServiceNow Administration Fundamentals on-demand course
- 3-6 months hands-on experience with ServiceNow platform
- Basic understanding of IT Help Desk processes
- Access to a Personal Developer Instance for practice