Certified Implementation Specialist - Software Asset Management

CIS-SAM

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Question Types
Multiple choiceFill in the blankDiagramsCase studies

What's Included

276
Practice Questions
1
Exam Versions
Languages
Translation Beta
Jan 1, 2018
Release Date
Sep 17, 2021Last Updated

Complete Exam Package

276 CIS-SAM practice questions with detailed explanations

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Exam Details

Duration90 min
Passing Score70%
LevelSpecialist
TestingWebassessor
Valid For2 years
Release DateJan 1, 2018
Exam Cost$450

What topics are on the CIS-SAM exam?

1

Software Asset Core Overview & Fundamentals 14%

1.1
Software Asset Management Basics
2 subtopics
1.1.1SAM Goals and Objectives
1.1.2Software Asset Lifecycle
Learning Objectives
  • Understand the fundamental concepts of Software Asset Management
  • Identify the 8 phases of software lifecycle management
  • Explain the business value of SAM implementation
1.2
Process Architecture
1 subtopics
1.2.1SAM Process Framework
Learning Objectives
  • Describe the SAM process architecture
  • Understand integration with ITIL processes
1.3
Application Introduction and Recommended Practices
2 subtopics
1.3.1SAM Application Components
1.3.2Roles and Responsibilities
Learning Objectives
  • Navigate the SAM application effectively
  • Understand roles and permissions
  • Apply recommended practices
Domain Hands-on Skills
Configuring SAM workspaceSetting up user rolesImplementing lifecycle workflows
Common Mistakes to Avoid
  • Not defining clear SAM goals before implementation
  • Skipping process documentation
  • Incorrect role assignments
2

Data Integrity – Attributes and Sources for the Data 28%

3

Practical Management of Software Compliance 30%

4

Operational Integration of Software Processes 13%

5

Extending SAM 15%

How do I earn the Certified Implementation Specialist - Software Asset Management certification?

Official Pathway Guidance

Track: IT Asset Management

Current Level

Complementary Certifications

Career Progression

Entry Roles

  • Junior SAM Analyst
  • ServiceNow Administrator
  • IT Asset Coordinator

Certified Roles

  • SAM Implementation Specialist
  • Software Asset Manager
  • ServiceNow SAM Consultant
  • ITAM Team Lead

Advanced Roles

  • SAM Practice Lead
  • Principal SAM Architect
  • ITAM Program Manager
  • ServiceNow Solution Architect

Certification Maintenance

  • Recertification Options:
    Retake current version of CIS-SAM examComplete Delta exams for new releasesMaintain prerequisite CSA certification

How do I study for the CIS-SAM Exam?

Practice the Certified Implementation Specialist - Software Asset Management with our Exam Simulator

Free practice questions, exam guides, and real exam‑style explanations in our Planet Cert simulator.

Official Resources

Community Resources

ServiceNow Community - SAM ForumServiceNow Community - Training & CertificationsServiceNow User Groups (SNUGs)ServiceNow SAM BlogThe ITAM Review

Learn more about this exam

CIS-SAM Software Asset Management Exam PreparationUdemyServiceNow CIS-SAM Certification CourseUdemyCIS-SAM Exam Study Guide for ServiceNow DevelopersBlog postServiceNow SAM FlashcardsQuizlet

Study Tips

  • Get hands-on experience with a Personal Developer Instance
  • Focus heavily on discovery, normalization, and reconciliation
  • Understand all license metrics and their calculations
  • Practice with publisher packs (IBM, Microsoft, Oracle, VMware)
  • Join study groups in the ServiceNow Community
  • Review ServiceNow release notes for SAM updates

What's changed on this exam?

Status: ACTIVE

Upcoming Events

May 2025
Knowledge 2025
Major SAM announcements expected
January 15 - April 30, 2025
Xanadu Delta Exam Window
Certification maintenance period

Technology Coverage

Software Inventory AnalyticsXanadu

New topic area for future exam updates

Released: 2024-09-10
SAP Digital AccessXanadu

SAP licensing model added to curriculum

Released: 2024-09-10
Enhanced Software Asset WorkspaceXanadu

Updated workspace navigation and features

Released: 2024-09-10
Overlapping Usage ViewVancouver

Cost optimization topic expansion

Released: 2024-01-01

Industry Trends

Who should take this exam?

Required Prerequisites

  • ServiceNow Certified System Administrator (CSA) - Active certification required

Recommended Experience

  • 6+ months of hands-on experience with ServiceNow SAM module
  • Participation in at least 2 ServiceNow SAM deployment projects
  • Completion of Software Asset Management (SAM) Professional Fundamentals training
  • General familiarity with industry terminology, acronyms, and initialisms
  • Experience with ITIL processes and asset management

Experience Level: Intermediate

How do I register & what's the exam fee?

Exam Cost$450 USD
Testing CentersWebassessor
Online ProctoringAvailable
Retake Policy 14 days wait period between attempts

How long is the certification valid?

Valid For2 years
Recertification
  • Pass the current version of the CIS-SAM exam
  • Take Delta exams for new releases (non-proctored, 20 questions)
  • Maintain active CSA certification (prerequisite)

What jobs can I get with this?

Career Benefits

  • Validates expertise in ServiceNow SAM implementation
  • Increases marketability for ServiceNow consulting roles
  • Demonstrates compliance and cost optimization skills
  • Opens opportunities for SAM-specific projects

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