Why Study with PlanetCert?
The Latest Questions
Practice questions and exam topics aligned with the current exam objectives.
Detailed Explanations
Go beyond the answer. Master the material with comprehensive learning and professional explanations for every concept.
AI-Powered Insights
Personalized preparation guidance that adapts to your performance and identifies weak spots automatically.
Exam Information
Official specifications published by ServiceNow
Exam Format
90 min
60
70%
Implementation Specialist
Registration
$450 USD
Pearson VUE or online proctoring
Validity
Indefinite (with delta exam maintenance)
CIS-HAM Exam Topics and Domains
CIS-HAM is organized into 5 weighted domains. Expect to work with Asset Management, CMDB, Discovery, Configuration Management, and more.
1
IT Asset Management Overview & Fundamentals
20%
Hardware Asset Management Implementation
Understanding HAM Application ArchitectureConfiguring HAM Plugins and ModulesSetting Up HAM Roles and Access Controls
- Configure and implement HAM in ServiceNow platform
- Set up appropriate roles and access controls
- Understand HAM application scope and architecture
ITSM Asset Management Integration
Relationship Between ITSM and HAMShared Data Models and Processes
- Understand the relationship between ITSM Asset Management and HAM
- Identify integration points and dependencies
- Configure shared processes effectively
HAM Resources and Navigation
HAM Application Menus and ModulesKey HAM Tables and RelationshipsHAM Workspace and DashboardsMobile HAM Applications
- Navigate HAM application menus and modules efficiently
- Understand key HAM tables and their relationships
- Utilize HAM dashboards and mobile applications
Asset Lifecycle Management Principles
Asset Lifecycle StagesAsset State Transitions
- Understand complete asset lifecycle from request to disposal
- Manage asset state transitions effectively
- Implement lifecycle automation best practices
Asset vs Configuration Management
Differences Between Assets and CIsSynchronization Between Assets and CIsExtending Asset and CI Classes
- Differentiate between assets and configuration items
- Implement effective asset-CI synchronization
- Extend asset and CI classes appropriately
2
Data Integrity – Attributes and Data Sources
27%
Assets vs Configuration Items (CIs)
Asset and CI CharacteristicsCI Verification and Enforcement
- Understand comprehensive differences between assets and CIs
- Implement effective CI verification
- Maintain data integrity across assets and CIs
Creating Hardware Assets
Asset Creation MethodsRequired and Optional Asset AttributesAsset States and Device Details
- Create hardware assets using various methods
- Configure required and optional asset attributes
- Manage asset states and device details effectively
Hardware Models Management
Hardware Model CatalogModel Categories and NormalizationManufacturer and Product Data
- Manage hardware model catalog effectively
- Configure model categories and hierarchy
- Maintain accurate manufacturer and product data
Hardware Model Normalization
Normalization Process OverviewNormalization Tables and StatusesManual Normalization and Issue ResolutionHardware Model Normalization Dashboard
- Implement hardware model normalization process
- Manage normalization statuses and workflows
- Resolve normalization conflicts effectively
- Utilize normalization dashboard for monitoring
ServiceNow Content Service
Hardware Model Content Service FeaturesNormalization Support Features
- Understand ServiceNow Hardware Model Content Service
- Configure automatic model updates
- Utilize Content Service to improve normalization
Data Source Management
Discovery as Data SourceImport Sets and IntegrationData Quality and Master Data Management
- Manage multiple data sources for asset data
- Configure Discovery and import sets
- Maintain data quality and integrity
3
Practical Management of IT Assets
30%
Automating Hardware Asset Lifecycle
Asset Flow DesignerStandard Workflows and CustomizationAsset Actions and Automation Rules
- Automate hardware asset lifecycle using Flow Designer
- Configure and customize asset workflows
- Implement asset actions and automation rules
Asset Reporting
Out-of-Box HAM ReportsCustom Report CreationKey Performance Indicators (KPIs)
- Utilize out-of-box HAM reports effectively
- Create custom reports for asset management
- Define and monitor asset management KPIs
HAM Dashboards
IT Asset Management Overview DashboardMy Assets DashboardHardware Asset Manager Dashboard
- Utilize IT Asset Management Overview dashboard
- Leverage My Assets dashboard for self-service
- Use Hardware Asset Manager dashboard for oversight
Request and Procurement Management
Asset Request CatalogPurchase Order ManagementInvoice and Payment Tracking
- Manage asset request catalog effectively
- Process purchase orders and approvals
- Track invoices and payments
Stock Management Automation
Warehouse and Stockroom ManagementStock Rules ConfigurationBulk Ordering and Stock Transfers
- Configure and manage stockrooms and warehouses
- Implement stock rules for automation
- Execute bulk ordering and stock transfers
Asset Disposal and Compliance
Disposal Request ProcessRegulatory Compliance RequirementsDisposal Vendor Management
- Implement compliant asset disposal process
- Meet regulatory compliance requirements
- Manage disposal vendor relationships
Asset Tracking Technologies
Barcode ImplementationRFID Tracking SetupGPS Tracking and QR Codes
- Implement barcode tracking for assets
- Configure RFID tracking systems
- Utilize GPS and QR code tracking
4
Operational Integration of IT Asset Management Processes
18%
Change Management Integration
Asset-Related Change RequestsAsset Configuration Baselines
- Integrate asset management with change management
- Perform asset impact analysis for changes
- Maintain asset configuration baselines
Incident Management Integration
Asset-Related Incident CreationAsset History in Incident Resolution
- Integrate incident management with asset tracking
- Utilize asset history for incident resolution
- Track warranties and support contracts
CMDB Integration
CMDB Data Model for AssetsCMDB Health Monitoring
- Understand CMDB data model for assets
- Map CI relationships effectively
- Monitor and improve CMDB health
Asset Reconciliation
Reconciliation Rule ConfigurationDiscrepancy Identification and Resolution
- Configure asset reconciliation rules
- Identify and resolve discrepancies
- Maintain reconciliation compliance
Discovery and NDS Integration
Discovery Patterns for HardwareNormalization Data Services (NDS)
- Configure Discovery patterns for hardware assets
- Integrate Normalization Data Services
- Automate asset updates through Discovery
5
Financial Management of IT Assets
5%
Asset Depreciation
Depreciation MethodsDepreciation Reporting
- Understand asset depreciation methods
- Configure depreciation schedules
- Generate depreciation reports
Total Cost of Ownership (TCO)
TCO ComponentsCost Allocation Methods
- Calculate Total Cost of Ownership for assets
- Implement cost allocation methods
- Track and optimize asset costs
Budget Management
Budget Planning for AssetsBudget vs Actual Reporting
- Plan and manage asset budgets
- Perform budget vs actual analysis
- Optimize asset-related costs
How do I earn this certification?
Passing CIS-HAM earns the ServiceNow Certified Implementation Specialist - Hardware Asset Management certification. It sits in the IT Asset Management track.
Next Level Options
- CIS-SAM - Certified Implementation Specialist - Software Asset ManagementNatural progression in asset management expertise
- CIS-Discovery - Certified Implementation Specialist - DiscoveryComplements HAM with automated asset discovery capabilities
- CIS-ITSM - Certified Implementation Specialist - IT Service ManagementBroader ITSM process integration knowledge
- CTA - Certified Technical ArchitectAdvanced technical architecture certification
Alternative Paths
- CIS-SAM - Certified Implementation Specialist - Software Asset ManagementComplete asset management coverage (hardware + software)
- CIS-FSM - Certified Implementation Specialist - Field Service ManagementAsset tracking and field operations integration
- CIS-CSM - Certified Implementation Specialist - Customer Service ManagementCustomer-facing asset management scenarios
- CIS-PPM - Certified Implementation Specialist - Project Portfolio ManagementAsset procurement and project integration
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
Use the official PlanetCert Practice Test alongside the study plan below to prepare efficiently for CIS-HAM.
What's changed on this exam?
Current Status
- ACTIVE
- Last content update: 2024-08-28
- Announcement date: 2024-08-28
Updates
- Hardware Model Content Service Washington DC Enhanced normalization algorithms tested in exam • Release date: 2024-08-28
- Flow Designer for Asset Lifecycle Washington DC New flow templates and actions for asset automation • Release date: 2024-08-28
- Normalization Data Services (NDS) Washington DC Improved normalization accuracy and dashboard enhancements • Release date: 2024-08-28
Who should take this exam?
This exam is typically taken by ServiceNow Implementation Specialists and IT Asset Managers.
Type: certification; Name: ServiceNow System Administrator (CSA); Status: must be current; Exam Code: CSA
Type: training; Name: Hardware Asset Management (HAM) Fundamentals; Provider: ServiceNow Learning; Delivery: on-demand
- Type: certification; Name: Certified Implementation Specialist - Data Foundations (CMDB and CSDM); Exam Code: CIS-DF
- Type: experience; Description: 6 months of field experience with ServiceNow
- Type: experience; Description: Participation in at least 2 ServiceNow implementation projects
- Type: knowledge; Description: Understanding of ITSM Asset Management and HAM applications