Certified Implementation Specialist – Hardware Asset Management
CIS-HAM
Money Back Guarantee
98% Success Rate
Real Questions
1
IT Asset Management Overview & Fundamentals 20%
1.1
Hardware Asset Management Implementation
3 subtopics1.1.1Understanding HAM Application Architecture
1.1.2Configuring HAM Plugins and Modules
1.1.3Setting Up HAM Roles and Access Controls
Learning Objectives
- Configure and implement HAM in ServiceNow platform
- Set up appropriate roles and access controls
- Understand HAM application scope and architecture
1.2
ITSM Asset Management Integration
2 subtopics1.2.1Relationship Between ITSM and HAM
1.2.2Shared Data Models and Processes
Learning Objectives
- Understand the relationship between ITSM Asset Management and HAM
- Identify integration points and dependencies
- Configure shared processes effectively
1.3
HAM Resources and Navigation
4 subtopics1.3.1HAM Application Menus and Modules
1.3.2Key HAM Tables and Relationships
1.3.3HAM Workspace and Dashboards
1.3.4Mobile HAM Applications
Learning Objectives
- Navigate HAM application menus and modules efficiently
- Understand key HAM tables and their relationships
- Utilize HAM dashboards and mobile applications
1.4
Asset Lifecycle Management Principles
2 subtopics1.4.1Asset Lifecycle Stages
1.4.2Asset State Transitions
Learning Objectives
- Understand complete asset lifecycle from request to disposal
- Manage asset state transitions effectively
- Implement lifecycle automation best practices
1.5
Asset vs Configuration Management
3 subtopics1.5.1Differences Between Assets and CIs
1.5.2Synchronization Between Assets and CIs
1.5.3Extending Asset and CI Classes
Learning Objectives
- Differentiate between assets and configuration items
- Implement effective asset-CI synchronization
- Extend asset and CI classes appropriately
Domain Hands-on Skills
Navigate HAM application modulesConfigure HAM plugins and rolesUse HAM dashboards effectivelyUnderstand asset lifecycle stagesDistinguish assets from CIs
Common Mistakes to Avoid
- Confusing assets with configuration items
- Not understanding plugin dependencies
- Improper role assignment
- Missing lifecycle automation opportunities
2
Data Integrity – Attributes and Data Sources 27%
3
Practical Management of IT Assets 30%
4
Operational Integration of IT Asset Management Processes 18%
5