Certified Implementation Specialist – Hardware Asset Management

CIS-HAM

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Question Types
Multiple choiceFill in the blankDiagramsCase studies

What's Included

203
Practice Questions
1
Exam Versions
Languages
Translation Beta
Jan 1, 2018
Release Date
Aug 11, 2025Last Updated

Complete Exam Package

203 CIS-HAM practice questions with detailed explanations

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Exam Details

Duration90 min
Passing Score70%
LevelImplementation Specialist
TestingPearson VUE
Valid ForIndefinite (with delta exam maintenance)
Release DateJan 1, 2018
Exam Cost$450

What topics are on the CIS-HAM exam?

1

IT Asset Management Overview & Fundamentals 20%

1.1
Hardware Asset Management Implementation
3 subtopics
1.1.1Understanding HAM Application Architecture
1.1.2Configuring HAM Plugins and Modules
1.1.3Setting Up HAM Roles and Access Controls
Learning Objectives
  • Configure and implement HAM in ServiceNow platform
  • Set up appropriate roles and access controls
  • Understand HAM application scope and architecture
1.2
ITSM Asset Management Integration
2 subtopics
1.2.1Relationship Between ITSM and HAM
1.2.2Shared Data Models and Processes
Learning Objectives
  • Understand the relationship between ITSM Asset Management and HAM
  • Identify integration points and dependencies
  • Configure shared processes effectively
1.3
HAM Resources and Navigation
4 subtopics
1.3.1HAM Application Menus and Modules
1.3.2Key HAM Tables and Relationships
1.3.3HAM Workspace and Dashboards
1.3.4Mobile HAM Applications
Learning Objectives
  • Navigate HAM application menus and modules efficiently
  • Understand key HAM tables and their relationships
  • Utilize HAM dashboards and mobile applications
1.4
Asset Lifecycle Management Principles
2 subtopics
1.4.1Asset Lifecycle Stages
1.4.2Asset State Transitions
Learning Objectives
  • Understand complete asset lifecycle from request to disposal
  • Manage asset state transitions effectively
  • Implement lifecycle automation best practices
1.5
Asset vs Configuration Management
3 subtopics
1.5.1Differences Between Assets and CIs
1.5.2Synchronization Between Assets and CIs
1.5.3Extending Asset and CI Classes
Learning Objectives
  • Differentiate between assets and configuration items
  • Implement effective asset-CI synchronization
  • Extend asset and CI classes appropriately
Domain Hands-on Skills
Navigate HAM application modulesConfigure HAM plugins and rolesUse HAM dashboards effectivelyUnderstand asset lifecycle stagesDistinguish assets from CIs
Common Mistakes to Avoid
  • Confusing assets with configuration items
  • Not understanding plugin dependencies
  • Improper role assignment
  • Missing lifecycle automation opportunities
2

Data Integrity – Attributes and Data Sources 27%

3

Practical Management of IT Assets 30%

4

Operational Integration of IT Asset Management Processes 18%

5

Financial Management of IT Assets 5%

How do I earn the Certified Implementation Specialist – Hardware Asset Management certification?

Career Progression

Entry Level

  • ServiceNow AdministratorCSA

Intermediate Level

  • Hardware Asset Management Specialist
  • IT Asset Management Consultant

Advanced Level

  • ServiceNow Implementation Architect
  • IT Asset Management Practice Lead

Certification Maintenance

  • Recertification Options:
    Type: delta_exam; Name: CIS-HAM Delta Exam; Frequency: With each major platform release (twice yearly); Format: 20 or fewer questions, open book, non-proctored; Duration: 1-1.5 hours; Cost: Included with ServiceNow Learning subscription or $100 standalone; …

How do I study for the CIS-HAM Exam?

What's changed on this exam?

Status: ACTIVE

Technology Coverage

Hardware Model Content ServiceWashington DC

Enhanced normalization algorithms tested in exam

Released: 2024-08-28
Flow Designer for Asset LifecycleWashington DC

New flow templates and actions for asset automation

Released: 2024-08-28
Normalization Data Services (NDS)Washington DC

Improved normalization accuracy and dashboard enhancements

Released: 2024-08-28

Industry Trends

Who should take this exam?

Required Prerequisites

  • Type: certification; Name: ServiceNow System Administrator (CSA); Status: must be current; Exam Code: CSA
  • Type: training; Name: Hardware Asset Management (HAM) Fundamentals; Provider: ServiceNow Learning; Delivery: on-demand

Recommended Experience

  • Type: certification; Name: Certified Implementation Specialist - Data Foundations (CMDB and CSDM); Exam Code: CIS-DF
  • Type: experience; Description: 6 months of field experience with ServiceNow
  • Type: experience; Description: Participation in at least 2 ServiceNow implementation projects
  • Type: knowledge; Description: Understanding of ITSM Asset Management and HAM applications

Experience Level: Intermediate

How do I register & what's the exam fee?

Exam Cost$450 USD
Testing CentersPearson VUE
Online ProctoringAvailable

How long is the certification valid?

Valid ForIndefinite (with delta exam maintenance)
Recertification
  • Type: delta_exam; Frequency: With each major platform release (twice yearly); Format: 20 or fewer questions, open book, non-proctored; Duration: 1-1.5 hours; Requirement: Required to maintain current certification status

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