Certified Implementation Specialist - Field Service Mangement
CIS-FSM
Money Back Guarantee
98% Success Rate
Real Questions
1
Field Service Management Fundamentals 50%
1.1
Field Service Types and Use Cases
3 subtopics1.1.1Understanding Different Field Service Types
1.1.2Industry-Specific Use Cases
1.1.3Business Value and ROI
Learning Objectives
- Identify different types of field service and their applications
- Understand business value propositions for FSM solutions
- Recognize industry-specific use cases and requirements
1.2
Solution Features
4 subtopics1.2.1Core FSM Capabilities
1.2.2Standard vs Pro Features
1.2.3Platform Integration Points
1.2.4Mobile Capabilities
Learning Objectives
- Differentiate between FSM Standard and Pro features
- Understand platform integration capabilities
- Describe mobile application functionality and limitations
1.3
Process Lifecycle
2 subtopics1.3.1End-to-End Field Service Process
1.3.2Process Optimization Strategies
Learning Objectives
- Describe the complete field service process lifecycle
- Identify opportunities for process optimization
- Implement best practices for process design
1.4
Work Order Lifecycle
5 subtopics1.4.1Work Order Creation Methods
1.4.2Work Order States and Transitions
1.4.3Assignment and Dispatch
1.4.4Execution and Completion
1.4.5Closure and Reporting
Learning Objectives
- Describe complete work order lifecycle stages
- Configure work order state transitions
- Implement proper work order closure processes
1.5
Mobile Application Usage
3 subtopics1.5.1Mobile Agent App Features
1.5.2Online and Offline Capabilities
1.5.3Mobile Workflows and Customization
Learning Objectives
- Describe Mobile Agent application capabilities
- Configure offline data access and synchronization
- Customize mobile workflows and user interface
1.6
Agent Skills and Scheduling
4 subtopics1.6.1Skill Management
1.6.2Certification Tracking
1.6.3Availability and Capacity Management
1.6.4Territory Assignments
Learning Objectives
- Configure agent skills and certifications
- Manage agent availability and capacity
- Implement territory-based resource management
Domain Hands-on Skills
Creating and managing work ordersConfiguring work order templatesSetting up agent skills and certificationsUsing Mobile Agent applicationImplementing basic scheduling rules
Common Mistakes to Avoid
- Confusing FSM Standard and Pro features
- Not understanding offline mobile limitations
- Overlooking skill-based assignment configuration
- Misunderstanding work order state transitions
2
Implementation Planning 5%
3
Implementing Field Service Processes 38%
4