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Exam Information
Official specifications published by ServiceNow
Exam Format
90 min
60
Not publicly disclosed - predetermined cut score
Implementation Specialist
Registration
$450 USD
Pearson VUE or online proctoring
Validity
Until next ServiceNow release
Complete annual delta exam for each major ServiceNow release; Pay annual Certification Maintenance Program (CMP) fee
CAS-PA Exam Topics and Domains
CAS-PA is organized into 6 weighted domains. Expect to work with Analytics Workspace, Change Request table, Incident table, Next Experience, and more.
1
Architecture and Deployment
10%
Platform Analytics Solution Components
Core Components
- List and describe Platform Analytics solution components
- Explain how components work together in PA architecture
Deployment Tasks and Sequence
Implementation Phases
- Define deployment tasks and their proper sequence
- Understand dependencies in PA implementation
Common Use Cases
PA Applications
- Identify common use cases for Platform Analytics
- Recommend PA solutions for business requirements
Personas and Stakeholders
User Roles
- Describe personas and stakeholders in PA implementations
- Map user roles to PA capabilities and access levels
2
Configure Indicators and Indicator Sources
25%
Source Conditions and Facts Tables
Indicator Sources
- Configure source conditions using appropriate fields
- Select and configure facts tables for indicators
- Apply Date-Time field conditions effectively
Indicator Types
Manual IndicatorsAutomated IndicatorsFormula Indicators
- Distinguish between Manual, Automated, and Formula indicator types
- Select appropriate indicator type for requirements
- Configure each indicator type correctly
Indicator Configuration Properties
Core Properties
- Define and configure indicator properties
- Set targets and thresholds appropriately
- Configure display and behavioral settings
Aggregation Scripts
Script-Based Aggregation
- Create aggregation scripts for complex calculations
- Use scripting to customize indicator data collection
- Optimize script performance
3
Configure Breakdowns and Breakdown Sources
25%
Breakdown Sources
Source Configuration
- Configure breakdown sources effectively
- Select appropriate fields for breakdowns
- Distinguish between effective and ineffective breakdown sources
Breakdown Mappings
Element Mapping
- Perform breakdown mappings between source and elements
- Create and manage breakdown elements
- Configure default and custom mappings
Breakdown Matrix and Exclusions
Matrix Configuration
- Create breakdown matrix configurations
- Apply exclusions to refine breakdown data
- Design multi-dimensional breakdown analysis
Scripted Breakdown Mapping
Mapping Scripts
- Create scripts for scripted breakdown mapping
- Implement dynamic mapping logic
- Optimize scripted mapping performance
Bucket Groups
Bucket Configuration
- Configure bucket groups for data categorization
- Create range and value-based buckets
- Apply bucket groups to breakdowns
Hierarchical Breakdowns
Hierarchy Design
- Design hierarchical breakdown structures
- Configure parent-child breakdown relationships
- Enable drill-down capabilities
4
Data Collection
10%
Data Collection Process Flow
Collection Architecture
- Define the data collection process flow
- Understand collection job lifecycle
- Identify collection dependencies
Collection Configuration Properties
Collection Settings
- Configure collection configuration properties
- Set collection schedules and frequencies
- Configure retry and timeout settings
Collection Fine-Tuning and Troubleshooting
Optimization
- Fine-tune collection for optimal performance
- Troubleshoot collection issues using logs
- Identify and resolve collection failures
Historical Data Collection
Historical Context
- Determine which indicators should exclude historical data
- Understand historical data collection context
- Configure appropriate historical collection strategies
5
Data Visualization and Dashboards
25%
Platform Analytics Visualizations
Widget Types
- Build Platform Analytics visualizations
- Select appropriate widget types for data
- Configure visualization properties
Unified Filters
Filter Configuration
- Configure and apply unified filters
- Implement cross-widget filtering
- Design effective filter strategies
Visualization Selection Best Practices
Choosing Visualizations
- Choose appropriate visualizations for different data types
- Apply best practices in visualization selection
- Design effective dashboard layouts
Dashboard Creation and Management
Dashboard DesignAccess Management
- Create dashboards with effective layouts
- Manage dashboard access and permissions
- Configure sharing and visibility settings
Dashboard Performance Management
Optimization
- Manage dashboard performance effectively
- Implement optimization techniques
- Monitor and improve load times
KPI Details Analysis
Detailed Analytics
- Analyze data using KPI details
- Perform drill-down and trend analysis
- Export and share analytical insights
Analytics Hub/Analytics Center
Next Experience Interface
- Navigate Analytics Hub/Analytics Center in Next Experience
- Use Library for content organization
- Leverage workspace features effectively
6
Administration and Advanced Implementation Solutions
5%
Content Pack Deployment
Content Packs
- Accelerate deployment with content packs
- Manage content pack updates and customizations
- Handle content pack dependencies
Advanced Data Collection Scenarios
Complex Collection
- Leverage platform features for advanced data collection scenarios
- Implement complex collection logic
- Integrate PA with other ServiceNow modules
Spotlight Configuration
Spotlight Setup
- Configure Spotlight for highlighting critical KPIs
- Set up alerts and notifications
- Implement Spotlight best practices
How do I earn this certification?
Passing CAS-PA earns the ServiceNow Certified Implementation Specialist - Platform Analytics certification. It sits in the Now Intelligence / Platform Analytics track.
Current Level Exams
CIS-PA - Certified Implementation Specialist - Platform Analytics
Next Level Options
No direct advanced certification Can pursue other ServiceNow certifications or Expert-level certifications in different tracks
Alternative Paths
- CIS-ITSM - Certified Implementation Specialist - IT Service ManagementComplementary ITSM skills - PA often used for ITSM analytics
- CIS-SPM - Certified Implementation Specialist - Strategic Portfolio ManagementSPM heavily uses Platform Analytics for project and portfolio metrics
- CIS-VR - Certified Implementation Specialist - Vulnerability ResponseSecurity analytics and reporting use Platform Analytics
- CAD - Certified Application DeveloperCustom application development skills complement PA implementation
- CIS-CSM - Certified Implementation Specialist - Customer Service ManagementCSM implementations use PA for service performance tracking
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
Use the official PlanetCert Practice Test alongside the study plan below to prepare efficiently for CAS-PA.
What's changed on this exam?
Current Status
- ACTIVE
- Announcement date: 2024-05-15
Updates
- Platform Analytics Workspace Washington Release Analytics Center and Library are now exam topics in Domain 5 • Release date: 2024-09-15
- Formula Indicators Enhanced capabilities in Washington Continued emphasis on formula syntax and complex calculations in Domain 2 • Release date: 2024-09-15
- Scripted Breakdowns Performance improvements Domain 3 includes optimization scenarios for scripted mappings • Release date: 2024-09-15
- Spotlight Enhanced alerting capabilities Domain 6 expanded Spotlight configuration coverage • Release date: 2024-09-15
Who should take this exam?
This exam is typically taken by ServiceNow Platform Analytics Implementers and ServiceNow Consultants.
No mandatory prerequisites, but PA Advanced course completion required for exam voucher access
- Six months of field experience with ServiceNow Platform Analytics
- Experience deploying out-of-box PA content
- Experience building custom reports and PA objects (KPIs, visualizations, dashboards, collection jobs)
- Completion of recommended training courses