A financial services organization wants to create a formula indicator to calculate the 'Change Success Rate'. They have two existing automated indicators: '# of Successful Changes' and '# of Unsuccessful Changes'. Which formula ensures the result is a percentage and correctly handles cases where there are zero total changes to avoid division by zero errors?
A process owner is analyzing incident resolution times and notices that the 'Business elapsed time' for some incidents is unexpectedly high. Investigation reveals that these incidents were placed 'On Hold' for extended periods, awaiting user information. To get a more accurate measure of active resolution time, the owner wants to exclude 'On Hold' time. How should this be configured for an indicator measuring average resolution time?
A consultant is setting up a hierarchical breakdown for 'Assignment Group'. The desired structure is Continent > Country > City. The CMDB location table contains all the necessary parent-child relationships. Which settings are required on the Breakdown Source configuration? (Select TWO)
During a data collection job for an indicator that aggregates data from the 'incident_metric' table, the job fails with a timeout error. The table contains over 50 million records. A performance analysis reveals that the query generated by the indicator source is performing a full table scan. Which action is the MOST effective first step to resolve the timeout issue?
A dashboard designer wants to display the 'Number of Open Problems' and the 'Average Age of Open Problems' side-by-side. They want both visualizations to be updated based on a single filter for 'Assignment Group'. Which component is specifically designed to apply a single user-driven selection to multiple widgets on a dashboard?
True or False: After deploying a Performance Analytics content pack, such as 'Incident Management - Premium', any modifications made to the out-of-the-box indicators, breakdowns, or widgets will be overwritten during the next platform upgrade.
A business analyst needs to create a breakdown on the 'Incident' table using the 'Category' field. However, they want to group several granular categories into broader business-facing buckets. For example, 'Hardware', 'Mouse', and 'Keyboard' should all be grouped into an 'IT Hardware' bucket. Which Performance Analytics feature is designed for this type of grouping?
The Spotlight feature is being configured to rank assignment groups based on their incident resolution performance. The criteria involve a weighted score based on three indicators: '# of Breached SLAs', 'Average Resolution Time', and 'Reassignment Count'. Which component within the Spotlight configuration is used to define the relative importance of these three indicators in the final ranking score?
A PA administrator needs to create an indicator that counts the number of distinct users who have approved a change request each month. The source table is 'sysapproval_approver'. Which combination of settings on the automated indicator record would achieve this?
A hospital is using Performance Analytics to track patient admission cycle times. They follow a custom 4-4-5 accounting calendar (two 4-week periods followed by one 5-week period per quarter) which does not align with the standard Gregorian calendar. To analyze trends based on their fiscal periods, what must be configured?