A financial services firm is configuring their ServiceNow TPRM instance to automatically calculate a third-party's tier based on responses to an Inherent Risk Questionnaire (IRQ). The requirement is that if the third party will handle Personally Identifiable Information (PII) AND will be integrated with production systems, they must be assigned to the 'Tier 1 - Critical' level. However, if they only handle PII but are not integrated, they should be 'Tier 2 - High'. A risk manager reports that a new third party answering 'Yes' to both questions is incorrectly being assigned 'Tier 2'. Which of the following is the most likely cause of this misconfiguration?