Certified Implementation Specialist - Human Resources Free Sample Questions

If you had little coding experience and were tasked with adding new pages to the customer’s Employee Service Center, which Service Portal Configuration option would be best to complete the task?

If a new HR Knowledge base is created, how can it be included in the Knowledge results section on the HR Case form?

Beginning with the Orlando release, which module allows HR Administrators to define which groups may access the various COEs or HR Services without needing to edit or create new ACL records?

If an HR Service will only be used internally by HR professionals, what is the minimum configuration needed?

Which of the following applications is installed with the Human Resources Scoped App: Core plugin?

Where does the HR Administrator define which HR Profile fields can be edited in the ServiceNow instance?

When an employee completes a questionnaire on an Employee Form, on which table does the system store their answers?

What must be updated or loaded into the Customer's instance before importing the stories?

What determines which Knowledge bases, Knowledge articles, and Service Catalog Items an employee can view?

If both the Knowledge Base and the KB article have no "Can Read" User Criteria, what role is required to read the article?