ServiceNow Certified System Administrator Free Sample Questions

20 free sample questions268 in the full practice test

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CSA Sample Questions

  1. Question 1

    A Service Catalog may include which of the following components?

    Answer and explanation

    Correct answer: D

    D

  2. Question 2

    Which one of the following statements applies to a set of fields when they are coalesced during an import?

    Answer and explanation

    Correct answer: A

    A

  3. Question 3

    As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

    Answer and explanation

    Correct answer: C

    C

  4. Question 4

    The display sequence is controlled in a Service Catalog Item using which of the following?

    Answer and explanation

    Correct answer: C

    C

  5. Question 5

    Multiple answers

    Reports can be created from which different places in the platform? (Choose two.)

    Answer and explanation

    Correct answers: A, D

    A,D

  6. Question 6

    Multiple answers

    Knowledge Base Search results can be sorted by which of the following? (Choose three.)

    Answer and explanation

    Correct answers: A, C, E

    A,C,E

  7. Question 7

    What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

    Answer and explanation

    Correct answer: C

    C

  8. Question 8

    Which term refers to application menus and modules which you may want to access quickly and often?

    Answer and explanation

    Correct answer: B

    B

  9. Question 9

    What is generated from the Service Catalog once a user places an order for an item or service?

    Answer and explanation

    Correct answer: C

    C

  10. Question 10

    Multiple answers

    From the User menu, which actions can a user select? (Choose three.)

    Answer and explanation

    Correct answers: B, C, D

    B,C,D

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