CTA Free Sample Questions

A global pharmaceutical company is implementing ServiceNow to manage clinical trial data. They are required by regulations like HIPAA and GDPR to ensure that Personally Identifiable Information (PII) is not viewable by ServiceNow support personnel, even when they require access to the instance for troubleshooting. The solution must not impact the usability of platform features like global search or reporting on non-sensitive fields. Which security architecture component is specifically designed to meet this requirement?

A large retail organization is migrating from a legacy, on-premises ITSM tool to ServiceNow ITSM Pro. The project includes migrating over 10 million incident, problem, and change records. The legacy data format is inconsistent and requires significant cleansing and field mapping. The technical architect must design a data import strategy that minimizes performance impact on the production instance during the import process and provides robust logging for troubleshooting. Which ServiceNow feature should be the core component of this strategy?

A consultant is designing a testing strategy for a custom ServiceNow application that will be used by thousands of global users. The application has complex workflows that interact with multiple external systems via IntegrationHub. The client has mandated that any regression defects must be identified before they reach UAT. What are the key non-functional testing practices the architect must include in the plan to ensure application stability and scalability? (Select THREE)

True or False: In a well-architected ServiceNow environment following CSDM principles, an Application Service CI should always be related to a Business Application CI.

**Company Background:** GlobalLogix is a multinational logistics company undergoing a major digital transformation. They are consolidating dozens of regional, homegrown applications onto a single global ServiceNow platform. The primary goal is to provide a unified portal for customers to track shipments, manage invoices, and open support cases. The company operates in North America, Europe, and Asia-Pacific, with strict data sovereignty laws in the European Union (GDPR) and several Asian countries. **Current Situation:** The architecture team has proposed a single production instance to maximize data aggregation for global reporting and analytics. However, the legal department has raised concerns about data sovereignty. The development teams are distributed globally and need isolated environments for their regional feature development without impacting other teams. The current CI/CD pipeline is immature, relying heavily on manual update set management. **Requirements & Constraints:** 1. European customer data must physically reside within EU data centers. 2. A single, unified customer portal experience is mandatory. 3. Global executive dashboards require access to data from all regions. 4. Development teams must not be blocked by each other's work. 5. The solution must be scalable and maintainable in the long term. Which instance and data strategy best balances these competing requirements?

A technical architect is establishing a Technical Governance Board for a rapidly growing organization. The board's primary mandate is to ensure the long-term health and maintainability of the ServiceNow platform. Which of the following responsibilities falls squarely within the primary focus of this governance board?

During a go-live weekend for a major CSM implementation, the project team identifies a critical defect that impacts the customer's ability to submit cases through the service portal. The deployment is scheduled to complete in four hours. The architect needs to provide guidance on the next steps. What is the most critical activity during the 'Hypercare' period that should have been planned for this exact scenario?

An architect is reviewing a 'to-be' architecture blueprint for a new HR Onboarding application. The blueprint contains diagrams, data models, and integration points. Which primary purpose does this blueprint serve when communicating with business stakeholders who are non-technical?

A financial institution is implementing ServiceNow and needs to integrate with its mainframe core banking system for real-time transaction validation. The mainframe system is decades old and only exposes its services through a proprietary, non-standard protocol. The architect must design a resilient and maintainable integration. Which integration pattern represents the best practice for this scenario?

A large enterprise has a mature CMDB populated by multiple discovery sources, including ServiceNow Discovery, SCCM, and a custom API feed. The CMDB team frequently deals with duplicate CIs and incorrect attribute updates. The technical architect has been asked to improve the data integrity. Which specific ServiceNow engine is designed to prevent these issues by defining authoritative sources and merging CI data based on predefined rules?