Why Study with PlanetCert?
The Latest Questions
Practice questions and exam topics aligned with the current exam objectives.
Detailed Explanations
Go beyond the answer. Master the material with comprehensive learning and professional explanations for every concept.
AI-Powered Insights
Personalized preparation guidance that adapts to your performance and identifies weak spots automatically.
Exam Information
Official specifications published by AHLEI
Exam Format
120 min
100
70%
Supervisor
Registration
$318.5 USD
ExamFlex (online proctored), Authorized Testing Centers, or online proctoring
Validity
5 years
Recertify per AHLEI professional certification recertification requirements (see 'How to recertify'); Retake and pass the CLSS exam
CLSS Exam Topics and Domains
CLSS is organized into 9 weighted domains.
1
Basics of the Supervisor Role
12%
The transition from line employee to supervisor
Roles and responsibilities of a security supervisor
- Describe the core responsibilities of a lodging security supervisor
- Explain how the supervisory role differs from a line security officer role
2
Leadership
11%
Leadership styles and situational leadership
Applying leadership approaches to a security team
- Compare leadership styles used by effective security supervisors
- Apply situational leadership to security operations
3
Time Management
11%
Prioritization and planning
Managing time across security operations
- Prioritize and schedule security supervisory tasks
- Delegate effectively to manage workload
4
Effective Communication
11%
Verbal, written, and non-verbal communication
Communicating with staff, guests, and management
- Apply effective communication techniques with a security team
- Document and report security incidents clearly
5
Handling Problems and Conflict
11%
Conflict resolution and problem solving
Resolving workplace and guest conflicts
- Apply a structured problem-solving process
- Resolve conflicts among staff and with guests professionally
6
Conducting Orientation and Training
11%
Onboarding and skills training
Orienting and training security staff
- Design and deliver orientation for new security staff
- Apply structured on-the-job training methods
7
Motivation and Team Building
11%
Motivating and building a security team
Motivation theory and team development
- Apply motivation techniques to improve security team performance
- Foster teamwork within the security department
8
Staffing and Scheduling
11%
Workforce planning for security coverage
Scheduling and staffing the security function
- Develop schedules that ensure adequate 24/7 security coverage
- Apply sound staffing and selection practices
9
Improving Employee Performance
11%
Performance management and appraisal
Evaluating and coaching for performance
- Conduct performance appraisals against clear standards
- Coach and counsel employees to improve performance
How do I earn this certification?
Passing CLSS earns the Certified Lodging Security Supervisor (CLSS) certification. It sits in the Lodging Security & Loss Prevention track.
Current Level Exams
Next Level Options
CLSD - Certified Lodging Security Director
Alternative Paths
- CLSO - Certified Lodging Security Officer Entry officer-level credential in the same security ladder
- CHSP - Certified Hospitality SupervisorBroadens supervisory credentials beyond the security department
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
The most effective way to prepare for CLSS is by using the PlanetCert Simulator to practice questions and review detailed explanations.
What's changed on this exam?
Current Status
ACTIVE
Who should take this exam?
Supervisor of two or more individuals
Job duties at least 20% supervisory in nature (scheduling, training, interviewing, discipline, inspecting, conducting performance reviews)
Makes decisions/judgment calls in daily duties and has input on hiring and firing decisions within the security/risk management/loss prevention department
Three months time in position (Supervisor/Manager/Department Head/Executive certification eliminates the time requirement; an accredited academic degree eliminates six months of the requirement)
- Experience in lodging/hospitality security operations
- Familiarity with property-level safety and emergency procedures