Certified Manager of Quality/organizational Excellence Free Sample Questions

The decision-making authority delegated to lower management levels depends on:I: The situation -II: The extent of centralization or decentralizationIII: Which people in the organization have the best informationIV: The complexity of the environment in which the organization functions A.I and IIIB.II and IVC.I, II, and IVD.I, II, III, and IV

Organizational culture is comprised of:

A leader derives her or his leadership role from:

Situational leadership is applicable when:I: One approach does not meet every situationII: A new person on the job requires a lot of directionIII: A new process has been introducedIV: The performer has mastered the task assigned A.II and III onlyB.IV onlyC.I, II, III, and IVD.III only

Which of the following is not usually a role of a manager? A.Selects people to fill job vacanciesB.Mentors a potential candidate for managementC.Determines the legality of a supplier–partnership agreementD.Organizes the work to be done

The most effective approach for initiating a breakthrough process reengineering effort would be to: A.Hire an external consultant to direct the planning and implementation of the process changeB.Form a cross-functional project team to carry out the process changeC.Appoint a change agent/sponsor, select a project manager, develop a preliminary plan (including feasibility analysis), obtain funds for detail planning, form a cross-functional project team, plan project details, obtain approval, and implement project. Retain an experienced external consultant as an advisor on issues where internal expertise may be lacking.D.Create an awareness of the need for change and communicate a vision of what the change will accomplish