CQIA Free Sample Questions

With which of the following processes is Problem Management least likely to interface on a regular basis? A.IT Financial ManagementB.Change ManagementC.Incident ManagementD.Availability Management

Which of the following places Problem Management activities in the correct order: A.Identify and record, classify, investigate and diagnose, raise an RFC, review the changeB.Investigate and diagnose, raise an RFC, classify, identify and recordC.Identify and record, investigate and diagnose, raise an RFC, classify, review the changeD.Review a change, classify, identify and record, investigate and diagnose, raise another RFC