A financial services company is developing a new mobile banking app. During a usability review, it is noted that the process for transferring funds between accounts requires six distinct steps, whereas a key competitor's app accomplishes the same task in three. While the process is error-free and users eventually succeed, feedback indicates it feels cumbersome. According to the ISO 9241-11 definition of usability, which component is most negatively impacted by this design?
A development team is building an internal HR portal. They release an early wireframe prototype to a group of HR managers. The primary goal of this evaluation is to identify major design flaws and gather qualitative insights to guide the next iteration of the design. This type of evaluation is best described as:
A hospital is implementing a new electronic health record (EHR) system. After deployment, nurses report that while they can complete their tasks, the system frequently freezes for several seconds when saving patient notes, causing significant delays during busy shifts. This issue was not discovered during testing because the test database was small and the test environment had high-end hardware. Which of the following project risks has materialized?
A web application's search results page displays a complex data table. The design includes functionality to sort columns by clicking on the headers. After a user clicks a column header, the entire page reloads, and the user is scrolled back to the top, losing their place. Which of the seven dialogue principles from ISO 9241-110 is most clearly violated?
A public library is launching a new website and aims to meet WCAG 2.1 Level AA conformance. An accessibility review reveals that all informational videos have accurate, synchronized captions. However, there is no audio description provided for visual content in the videos. What is the conformance status regarding this specific issue?
A usability expert is performing a heuristic evaluation on a travel booking website. They observe that the date selection calendar uses a non-standard icon for 'next month' and the 'search' button is styled as a plain text link. Which of Nielsen's heuristics is most relevant to both of these findings?
During the preparation phase of a usability test, a pilot test session is conducted with a single participant. The participant, who perfectly matches the target user profile, is unable to complete the second task because of a critical bug in the prototype. What is the most appropriate next step for the usability tester?
When choosing a location for a usability test for a new point-of-sale system for busy coffee shops, which TWO of the following factors are most critical for ensuring the test environment is realistic? (Select TWO)
After completing five usability test sessions, the moderator and note-taker meet to analyze the findings. They have over 50 unique observations. According to the best practices for usability test reporting, what should be their primary goal during the analysis and prioritization process?
True or False: The primary purpose of a user survey is to observe user behavior and measure task completion rates.