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Exam Information
Official specifications published by Exin
Exam Format
60 min
40
65% (26/40 questions)
Foundation
Registration
$250 USD
Pearson VUE or online proctoring
Validity
Lifetime
No recertification required for Foundation level; Consider advancing to Associate or Professional levels
EX0-115 Exam Topics and Domains
EX0-115 is organized into 3 weighted domains. Expect to work with Asset management database, Asset tracking tools, Configuration management database (CMDB), Configuration management tools, and more.
1
Introduction to IT service management
15%
Core concepts of IT service management
Adapt and Adopt principleIT services vs non-IT servicesValue of service managementPrinciples of continual improvement
- Explain how Adapt and Adopt is used within service management
- Explain the difference between an IT service and non-IT services
- Describe the value of service management
- Describe the principles of continual improvement
Core concepts surrounding ISO/IEC 20000-1:2018
Purpose and benefits of ISO/IEC 20000Service management system (SMS)Management system standards integration
- Identify the purpose and benefits of ISO/IEC 20000
- Describe what a service management system (SMS) is
- Describe how management system standards (MSSs) are designed to allow organizations to integrate multiple MSSs
2
Service management system (SMS)
30%
Critical elements of a service management system
Organization and interested partiesRisks and opportunitiesService management objectivesLeadership responsibilitiesGovernance principlesDocumentation requirementsResource management
- Explain how the organization and interested parties impact the SMS
- Describe the importance of understanding organizational risks and opportunities
- Describe the service management objectives
- Outline the leadership responsibilities
- Define general governance principles
- Describe importance of documentation and basic requirements for documentation
- Describe the requirements for resource management
Core concepts of the service management system
Producing and implementing SMSService design and transitionMonitoring and evaluationContinual improvement activities
- Describe the key principles of producing and implementing a SMS
- Outline the requirements for designing, building and transitioning new or changed services
- Describe the requirements for monitoring, measuring, analysis, evaluation and improving the SMS and services
- Describe the continual improvement activities for the SMS and services
3
The operation of the service management system (SMS)
55%
Service portfolio processes
Service catalog managementAsset managementConfiguration management
- Describe the objectives and service requirements
- Explain the activities and practical application for each process
Relationship and agreement processes
Business relationship managementService level managementSupplier management
- Describe the objectives and service requirements
- Explain the activities and practical application of each process
Supply and demand processes
Budgeting and accounting for servicesDemand managementCapacity management
- Describe the objectives and service requirements
- Explain the activities and practical application of each process
Service design, build and transition processes
Change managementRelease and deployment management
- Describe the objectives and service requirements
- Explain the activities and practical application of each process
Resolution and fulfilment processes
Incident managementService request managementProblem management
- Describe the objectives and service requirements
- Explain the activities and practical application of each process
Service assurance processes
Service availability managementService continuity managementInformation security management
- Describe the objectives and service requirements
- Explain the activities and practical application of each process
How do I earn this certification?
Passing EX0-115 earns the EXIN IT Service Management Foundation certification. It sits in the IT Service Management track.
Current Level Exams
ITSMFB - IT Service Management Foundation Bridge For professionals with existing ITIL/SIAM/VeriSM certifications
Next Level Options
- ITSMSP - IT Service Management Specialist
- ITSMASS - IT Service Management Associate
- ITSMCM - IT Service Management Consultant/Manager
- ITSMAUD - IT Service Management Auditor
Alternative Paths
- ITIL-F - ITIL FoundationComplementary best practices framework
- SIAMF - SIAM FoundationMulti-supplier service management
- VERISMF - VeriSM Foundation Progressive service management approach
- ISO27001F - Information Security Management Foundation Security integration with service management
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
The most effective way to prepare for EX0-115 is by using the PlanetCert Simulator to practice questions and review detailed explanations.
What's changed on this exam?
Current Status
- ACTIVE
- Last content update: 2025-07-29
Updates
- Cloud Service Management Current Increased focus on cloud service delivery and management • Release date: 2024-01-01
- DevOps Integration Current Greater emphasis on continuous delivery and agile practices • Release date: 2024-06-01
Who should take this exam?
This exam is typically taken by Managers and Business and supervisory staff.
- Basic understanding of IT service management
- Familiarity with organizational IT processes
- General knowledge of service delivery