FS-Con-101 Free Sample Questions

A global logistics company is implementing Salesforce Field Service to manage maintenance for its fleet of delivery drones. A key requirement is that a drone's maintenance history, including all past Work Orders and parts replaced, must be immediately accessible to the technician in the Field Service mobile app, even in areas with no connectivity. The data must be presented on a single screen upon opening the Work Order. The company wants to avoid custom Lightning Web Components. Which configuration approach meets these requirements most effectively?

A utility company uses Work Order Line Items (WOLIs) to represent distinct, billable tasks during a single customer visit, such as 'Meter Inspection' and 'Regulator Replacement'. A business rule states that the 'Regulator Replacement' WOLI can only be started after the 'Meter Inspection' WOLI is marked as 'Completed'. What are the two most appropriate declarative tools a consultant should use to enforce this dependency? (Select TWO)

A medical device company manages its inventory using two distinct models. For high-value, serialized devices like MRI machines, it needs to track each specific unit's location and service history. For low-value, consumable items like cables and sensors, it only needs to track the quantity at each location (technician van, warehouse). Which inventory model configuration should the consultant recommend?

True or False: A single Maintenance Plan can be configured to generate Work Orders for multiple Assets, provided they are all located at the same address and follow the same maintenance schedule.

A wind turbine maintenance company defines its Service Territories based on geographic quadrants (e.g., 'Northwest Region'). Each territory has a primary and a secondary set of Operating Hours to account for standard workdays and on-call emergency hours. A new Work Order is created for a turbine within the 'Northwest Region' territory. How does the system determine the appropriate Operating Hours for this Work Order?

A Field Service Manager reports that newly created Work Orders from Cases are not being assigned the correct default duration from the specified Work Type. The consultant confirms the Work Type has a 'Default Duration' of 120 minutes and is correctly linked on the Case creation page. However, the resulting Work Orders consistently have a blank duration. What is the most likely cause of this issue?

A consultant is designing a scheduling solution for a company that services critical hospital equipment. They have a requirement to always schedule the technician who is physically closest to the job, regardless of their other appointments for the day, to ensure the fastest possible arrival time. Which combination of a Work Rule and a Service Objective should be prioritized in the Scheduling Policy?

A company performs installations that require two separate site visits. The first visit is for 'Site Assessment', and the second is for 'Equipment Installation'. The 'Equipment Installation' Service Appointment must occur exactly 7 days after the 'Site Assessment' is completed. Which Field Service feature is designed to manage this type of dependency between appointments?

A solar panel company needs to create preventive maintenance schedules for its customers. For residential customers (Asset Type = 'Residential Array'), a basic inspection is required every 12 months. For commercial customers (Asset Type = 'Commercial Array'), a more comprehensive inspection is required every 6 months. What is the most scalable approach to configure this?

A consultant needs to grant a group of senior technicians the ability to reassign Service Appointments from their own schedule to another technician within their same Service Territory if they are running behind. They should not be able to see or modify appointments outside their territory. Which permission is most critical to enable this functionality in the Field Service mobile app?