GCX-GCD Free Sample Questions

A financial services company is implementing a new Architect flow for its high-value clients. A key requirement is that if the estimated wait time (EWT) for the 'Premium_Support' queue exceeds 180 seconds, the call should be offered an immediate callback. A junior developer has implemented the logic, but testing reveals that the callback option is never triggered, even during peak hours with long wait times. The developer confirms the correct queue ID is being used. What is the most likely cause of this issue?

A developer is tasked with creating a script to bulk-update the profile skills for 500 agents based on their recent training completions. The script will iterate through a list of agent IDs and skill updates. To ensure the process is efficient and avoids API rate limiting, which Genesys Cloud API endpoint is the most appropriate for this task?

A global retailer is setting up their Genesys Cloud organization. They have separate business units for North America, EMEA, and APAC. To ensure data segregation and administrative autonomy, they want to limit administrators in one region from viewing or modifying the queues, users, and Architect flows of other regions. Which Genesys Cloud feature should be used to achieve this segmentation within a single organization?

A developer is building an integration that requires real-time notifications for agent status changes (e.g., On Queue, Idle, Interacting). The integration uses a WebSocket connection to subscribe to topics from the Notifications API. Which topic should the developer subscribe to for receiving these agent state change events? ```mermaid sequenceDiagram participant App as Custom App participant GC as Genesys Cloud API participant WS as WebSocket App->>GC: POST /api/v2/notifications/channels GC-->>App: Returns channelId App->>WS: Open WebSocket with channelId WS-->>App: WebSocket connected App->>GC: POST /api/v2/notifications/channels/{channelId}/subscriptions Note right of App: What topic goes here? GC-->>App: Subscription successful WS-->>App: Notifies on agent status change ```

A contact center administrator is configuring a new BYOC Cloud trunk with a third-party carrier. During testing, they observe that inbound calls are received successfully, but agents cannot make outbound calls. Inbound audio is clear, but outbound calls fail to connect. Which of the following is the most probable cause for this specific issue?

As part of a compliance audit, a developer needs to programmatically retrieve all conversation recordings that have been encrypted with a customer-managed key (CMK). The process involves fetching the recording metadata first. What is the expected HTTP status code from the initial GET request to `/api/v2/conversations/{conversationId}/recordings` if the recording exists but is still being processed for encryption and is not yet available for download?

True or False: When configuring an outbound dialing campaign, the contact list must be finalized and uploaded before the campaign can be created and activated.

A developer needs to retrieve detailed analytics data for all call segments, including IVR time, hold time, and talk time, for interactions that passed through the 'Technical_Support_Tier1' queue yesterday. Which TWO of the following analytics query types are most suitable for this purpose? (Select TWO).

To ensure that a newly provisioned Genesys Cloud Edge Standard v2 can communicate properly with the Genesys Cloud platform, a network administrator must configure firewall rules. What is the primary purpose of the 'Telephony' port configuration on the Edge appliance?

A developer is using the Authorization Code grant type to allow a third-party web application to access Genesys Cloud APIs on behalf of a user. Recently, the security team mandated the use of Proof Key for Code Exchange (PKCE) for all public clients. Which additional parameters must the application send in the initial authorization request to implement PKCE?