GCX-SCR Free Sample Questions

A financial services company is developing a script for agents to process credit card payments over the phone. A key requirement is that the agent must not see or hear the full credit card number, and the recording must be paused during its entry. The script must also perform a real-time address verification (AVS) check via a REST API before submitting the payment. If the AVS check fails, the agent should be presented with specific failure reason codes returned by the API. Which combination of actions is required to build this script according to best practices?

A script designer is creating a multi-page wizard for a complex service provisioning process. On the first page, the agent enters a customer ID. On the second page, this ID is used to fetch customer details. On the third page, the agent selects services based on the fetched details. The designer observes that the customer ID is lost when navigating from the second to the third page. What is the most likely cause of this issue?

True or False: Once a script is published, any subsequent edits and saves to that script are immediately reflected for agents currently using it, without requiring republication.

A development team manages scripts across separate sandbox and production Genesys Cloud organizations. To ensure consistency and reduce manual effort, they want to implement a standardized process for promoting scripts. Which actions should be part of their standard operating procedure? (Select TWO)

During a script review, you notice a 'Screen Pop' action is configured to trigger on the 'Page Load' event. Agents have reported that the screen pop sometimes appears before the customer's information has been fully loaded by a preceding Data Action. You need to ensure the screen pop only occurs after the customer data is successfully retrieved. Which change should be made to fix this timing issue? ```mermaid flowchart TD A[Page Load] --> B{Call Customer Data Action} A --> C[Screen Pop Action] B --> D[Populate Fields] ```

A contact center needs to provide agents with a script for handling inbound email interactions. The script must display the email body, subject line, and allow the agent to categorize the email using a dropdown list before sending a reply. Which script type must be selected when creating this script?

A Data Action returns a JSON array of customer order objects. A developer needs to display the 'orderId' and 'status' of each order in a formatted text area within the script. The variable storing the result is named 'Orders.OrderHistory'. Which approach correctly processes this array?

A script administrator is tasked with updating the company logo displayed on all 50 of the contact center's scripts. Each script uses a simple 'Image' component. To avoid manually editing each script, the administrator wants to use the most efficient method available. What is the recommended approach?

A contact center is running a preview campaign. The script needs to allow agents to add a new person to the campaign's contact list if they discover a new lead during a call. Which action and prerequisite are necessary to enable this functionality?

A script needs to display the current date and time formatted as 'YYYY-MM-DD HH:mm:ss'. Which built-in variable or expression should be used to achieve this?