Question 1
A financial services company is experiencing intermittent one-way audio issues in conferences hosted on their Huawei VP9660 MCU. The issue primarily affects remote employees connecting via Huawei CloudLink clients over a VPN, while users on the corporate LAN with TE30 endpoints do not experience problems. A network analysis reveals that signaling packets (SIP) are traversing correctly, but RTP packets from the remote clients are not consistently reaching the MCU. Which of the following is the most probable root cause of this issue?
Answer and explanation
Correct answer: B
This is the most likely cause. One-way audio is a classic symptom of a firewall or NAT traversal issue where signaling gets through, but the media stream (RTP) is blocked in one direction. Since the problem is specific to VPN users and signaling is confirmed to be working, the issue points to a restrictive rule on the VPN concentrator or firewall that is not permitting the dynamic UDP ports used by RTP to pass from the remote clients to the MCU. A SIP ALG issue would likely cause call setup failures, not intermittent one-way audio. Jitter buffer issues would cause choppy audio, not a complete lack of it. Codec mismatch would typically result in no audio at all or a call failure, not an intermittent one-way problem.