Question 1
Q1A multinational retail corporation is establishing an Analytics Center of Excellence (CoE) to standardize practices and drive innovation. The CoE is struggling with adoption because individual business units, such as Marketing and Supply Chain, are accustomed to their own tools and methods. They perceive the CoE as a bureaucratic hurdle rather than an enabler. Which strategy should the CoE lead prioritize to foster trust and demonstrate value to the business units?
Show answer & explanation
Correct answer: B
This approach is the most effective for building trust and proving value. By collaborating on a real business problem and achieving a tangible success (a 'quick win'), the CoE demonstrates its role as an enabler and partner. This creates a success story that can be socialized to encourage other business units to engage. Mandating tools or focusing only on executive dashboards can increase resistance, while only offering training is too passive.