VendorsExamsEnterprise
Support
Request an ExamContact UsFAQ

ITIL 4 Strategist: Direct Plan and Improve Free Sample Questions

Description

Covers direction, planning and improvement terminology, governance and risk, the ITIL continual improvement model, organizational change management, measurement, and value stream improvement.

12 free sample questions145 in the full practice test

Try simulator

ITIL4-DPI Sample Questions

  1. Question 1

    Beginner

    Key Concepts of Direct, Plan and Improve · Differentiating Key Concepts

    A global logistics company is restructuring its IT service management approach. The CIO wants to establish a clear distinction between the organization's long-term aspirations and its fundamental purpose. Which concept should be defined to articulate the organization's fundamental purpose?

    Answer and explanation

    Correct answer: A

    A Mission statement defines the organization's fundamental purpose—what it does, who it serves, and how it does it. A Vision statement describes the future state or aspirations. Strategy defines the plan to achieve the vision.

  2. Question 2

    Intermediate

    Key Concepts of Direct, Plan and Improve · Key DPI Terminology

    During a strategic review, the IT Governance board at FinTech Corp is clarifying the boundaries of authority for the new 'Cloud First' initiative. They need to define the area over which the Cloud Architect team has authority, resources, and influence to direct actions. What term best describes this boundary?

    Answer and explanation

    Correct answer: B

    Scope of Control refers to the area over which a person or group has the authority to direct, plan, and improve. This includes the resources, services, and activities they can influence. 'Span of Control' typically refers to the number of subordinates a manager supervises.

  3. Question 3

    Advanced

    Key Concepts of Direct, Plan and Improve · Key DPI Terminology

    An organization is defining its Operating Model to better align with ITIL 4 principles. Which of the following statements ACCURATELY describes the primary function of an Operating Model?

    Answer and explanation

    Correct answer: A

    An Operating Model describes how an organization is structured and how it operates to deliver on its strategy and co-create value. It connects strategy to operations, outlining the relationships between different units and stakeholders.

  4. Question 4

    IntermediateMultiple answers

    Key Concepts of Direct, Plan and Improve · Differentiating Key Concepts

    Select TWO characteristics that distinguish 'Governance' from 'Management' within the context of Direct, Plan and Improve. (Select TWO)

    Answer and explanation

    Correct answers: A, C

    Management focuses on the execution of activities (Plan, Build, Run, Monitor) to align with the direction set by governance.

    Governance (EDM - Evaluate, Direct, Monitor) is about setting direction and oversight.

  5. Question 5

    Intermediate

    Key Concepts of Direct, Plan and Improve · Value, Outcomes, Costs and Risks

    A Service Level Manager is analyzing a proposal for a new high-availability service tier. The proposal promises high utility and warranty but carries significant financial risk if adoption targets are not met. Which element of the 'Value, Outcomes, Costs, and Risks' relationship is the manager PRIMARILY evaluating when considering the financial downside?

    Answer and explanation

    Correct answer: A

    The manager is evaluating 'Introduced Risks' (specifically financial risk of low adoption). Value is the net result of (Outcomes Supported - Outcomes Affected) + (Costs Removed - Costs Introduced) + (Risks Removed - Risks Introduced).

  6. Question 6

    Beginner

    Key Concepts of Direct, Plan and Improve · Key DPI Terminology

    True or False: In the context of Direct, Plan and Improve, 'Direction' includes the activity of providing the necessary resources to achieve the objectives, not just setting the objectives.

    Answer and explanation

    Correct answer: B

    'Direction' typically refers to leading, conducting, or guiding. While it involves setting policies and objectives, the actual provision and management of resources is primarily a 'Planning' and 'Management' activity, though direction authorizes it. Direction sets the aim; Planning organizes resources to hit the aim.

Register free for 6 more questions

Or unlock all 145 ITIL4-DPI questions with explanations, timed mode and flashcards.

Related practice tests

All PEOPLECERT practice exams