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ITIL4-DPI Verified 2026 Edition

ITIL 4 Strategist: Direct Plan and Improve Practice Test

ITIL 4 Strategist: Direct, Plan and Improve is a crossover module for IT service management professionals who set direction and drive improvement, counting toward both the Managing Professional and Strategic Leader tracks. Governance, risk and compliance, and the ITIL continual-improvement model are the main areas of the practice test. Paired with other modules, it leads toward ITIL 4 Leader: Digital and IT Strategy.

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Exam Information

Official specifications published by PEOPLECERT

Exam Format

90 min
40
70% (28 out of 40)
Intermediate (Managing Professional / Strategic Leader)

Registration

PeopleCert Online Proctoring or online proctoring

Validity

Subject to renewal via CPD
Log 60 CPD points through PeopleCert Plus membership; Complete another course and exam from the ITIL product suite before renewal date

ITIL4-DPI Exam Topics and Domains

ITIL4-DPI is organized into 7 weighted domains.

1

Key Concepts of Direct, Plan and Improve

20%

Key DPI Terminology

DirectionPlanningImprovementOperating ModelMethodsRisksScope of Control

Understand the key terms: Direction, Planning, Improvement, Operating model, Methods, Risks, Scope of control

Differentiating Key Concepts

Vision and MissionStrategy, Tactics and OperationsGovernance, Compliance and ManagementPolicies, Controls and Guidelines
  • Understand the differences between: Vision and mission
  • Strategy, tactics and operations
  • Governance, compliance and management
  • Policies, controls and guidelines

Value, Outcomes, Costs and Risks

Value and Its Relationship to DPIOutcomes, Costs and Risks Relationships

Understand the concepts of value, outcomes, costs and risks and their relationships to direction, planning and improvement

2

Scope of Direction and Planning

15%

Scope of Control and Application

Cascading Objectives and RequirementsEffective Policies, Controls and GuidelinesDecision-Making Authority Placement
  • Identify the scope of control and know how to cascade objectives and requirements
  • Know how to define effective policies, controls and guidelines
  • Know how to place decision-making authority at the correct level
3

Governance, Risk and Compliance (GRC)

7.5%

Risk and Risk Management in DPI

Role of Risk in DPI

Understand the role of risk and risk management in DPI

Governance Impact on DPI

How Governance Impacts Direction, Planning and Improvement

Understand how governance impacts DPI

Ensuring Sufficient Controls

Balancing Controls

Know how to ensure that controls are sufficient but not excessive

4

Continual Improvement

17.5%

ITIL Continual Improvement Model

Using the CI Model to Improve the SVS

Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS

Assessment Objectives and Requirements

Identifying Assessment Objectives, Outputs, Requirements and Criteria

Know how to identify assessment objectives, outputs, requirements and criteria

Assessment Methods

Selecting Appropriate Assessment Methods

Know how to select an appropriate assessment method for a particular situation

Defining and Prioritizing Improvement Outcomes

Prioritizing Desired Outcomes

Know how to define and prioritize desired outcomes of an improvement

Business Case Development

Building, Justifying and Advocating Business Cases

Know how to build, justify and advocate for a business case

Improvement Reviews and Lessons Learned

Conducting Improvement ReviewsAnalysis of Lessons Learned
  • Know how to conduct improvement reviews
  • Know how to conduct analysis of lessons learned

Embedding Continual Improvement

Embedding CI at All Levels of the SVS

Know how to embed continual improvement at all levels of the SVS

5

Communication and Organizational Change Management

15%

Organizational Change Management Concepts

Nature, Scope and Benefits of OCM

Understand the nature, scope and potential benefits of organizational change management

Communication and OCM Methods

Stakeholder Identification and ManagementEffective Communication and InfluenceEstablishing Feedback Channels
  • Know how to identify and manage different types of stakeholders
  • Know how to effectively communicate with and influence others
  • Know how to establish effective feedback channels

Effective Interfaces Across the Value Chain

Value Chain Interfaces

Know how to establish effective interfaces across the value chain

6

Measurement and Reporting

7.5%

Indicators and Metrics

Defining Indicators and Metrics to Support Objectives

Know how to define indicators and metrics to support objectives

7

Directing, Planning and Improving Value Streams and Practices

17.5%

Value Streams vs Practices

Differences Between Value Streams and Practices

Understand the differences between value streams and practices and how those differences impact direction, planning and improvement

Methods and Techniques for DPI of Value Streams and Practices

Addressing the Four DimensionsApplying the Guiding PrinciplesValue Stream MappingOptimization of WorkflowElimination of WasteEnsuring and Utilizing Feedback
  • Know how to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices
  • Know how to address the four dimensions
  • Know how to apply the guiding principles
  • Know how to use value stream mapping
  • Know how to optimize workflow
  • Know how to eliminate waste
  • Know how to ensure and utilize feedback

How do I earn this certification?

Passing ITIL4-DPI earns the ITIL 4 Strategist: Direct, Plan and Improve Certificate certification. It sits in the ITIL 4 Managing Professional / ITIL 4 Strategic Leader (Crossover Module) track.

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The most effective way to prepare for ITIL4-DPI is by using the PlanetCert Simulator to practice questions and review detailed explanations.

Who should take this exam?

ITIL 4 Foundation certification OR ITIL 4 Managing Professional Transition certification
Training through an Accredited Training Organisation (ATO) or official eLearning course
  • At least 2 years professional experience in IT Service Management
  • Familiarity with ITIL 4 concepts and the Service Value System
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Common Questions

What is the ITIL 4 DPI exam?
The ITIL 4 Strategist: Direct, Plan and Improve (DPI) exam is an intermediate-level certification that validates your practical skills in creating a 'learning and improving' IT organization with a strong and effective strategic direction. It covers direction, planning, continual improvement, governance, risk, compliance, organizational change management, measurement, reporting, and value stream improvement. The exam consists of 40 multiple-choice questions to be completed in 90 minutes with a 70
What are the prerequisites for the ITIL 4 DPI exam?
To take the ITIL 4 DPI exam, you must hold an ITIL 4 Foundation certification (or the ITIL 4 Managing Professional Transition certification). You must also complete training through an Accredited Training Organisation (ATO) or via the official PeopleCert eLearning course. Exam results will not be released without proof of training completion. While not mandatory, it is recommended to have at least 2 years of professional experience in IT Service Management.
How does ITIL 4 DPI fit into the ITIL 4 certification path?
The ITIL 4 DPI certification is unique because it is a required module for BOTH the ITIL 4 Managing Professional (MP) designation and the ITIL 4 Strategic Leader (SL) designation. For the MP designation, you need DPI plus three Specialist modules (CDS, DSV, and HVIT). For the SL designation, you need DPI plus the ITIL 4 Leader: Digital and IT Strategy (DITS) module. This crossover position makes DPI one of the most strategically important ITIL 4 certifications.
What topics does the ITIL 4 DPI exam cover?
The ITIL 4 DPI exam covers seven major learning outcomes: (1) Key Concepts of DPI including direction, planning, improvement, and operating models (20% of exam); (2) Scope of Direction and Planning including cascading objectives and decision-making authority (15%); (3) Governance, Risk and Compliance including risk management and sufficient controls (7.5%); (4) Continual Improvement including the CI model, assessment methods, and business cases (17.5%); (5) Communication and Organizational Chang
What is the difference between ITIL 4 DPI and other ITIL 4 modules?
ITIL 4 DPI is distinct because it takes a cross-cutting, strategic approach to IT service management. While other modules like CDS (Create, Deliver and Support) focus on operational execution, and DSV (Drive Stakeholder Value) focuses on customer engagement, DPI focuses on HOW to establish direction, plan effectively, and embed continual improvement across the entire Service Value System. It integrates concepts from Agile, Lean, and DevOps, and addresses governance, risk management, organization
How much does the ITIL 4 DPI exam cost?
The ITIL 4 DPI exam cost varies by purchase option and region. Through PeopleCert directly, the Exam Prep bundle (eBook + exam voucher + Learning Resource Kit) costs approximately GBP 682 (around USD 860). The eLearning bundle with interactive training costs GBP 1,359 (around USD 1,710), and the eLearning+ bundle with a free retake and mock exam costs GBP 1,606 (around USD 2,020). Training providers in the US typically charge around USD 2,385 for a 3-day instructor-led course including the exam
How long is the ITIL 4 DPI certification valid?
The ITIL 4 DPI certification is subject to renewal through PeopleCert's Continuing Professional Development (CPD) program. Certificate holders need to earn 60 CPD points to renew their certification. The simplest way to maintain certification is through a PeopleCert Plus membership, which allows you to log CPD points for everyday professional activities. Alternatively, you can renew by completing another course and exam from the ITIL product suite before your renewal date.
What types of questions appear on the ITIL 4 DPI exam?
The ITIL 4 DPI exam uses three types of multiple-choice questions: (1) Standard Classic questions with one question and four answer options where you select one correct answer; (2) Negative questions (used rarely, as exceptions) where the question stem is negatively worded, asking what is NOT correct or should NOT be done; and (3) List questions presenting four statements where you must select the two correct statements from a set of paired answer options. All questions are based on Bloom's Leve

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