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ITIL4-FND Exam Topics and Domains
ITIL4-FND is organized into 7 weighted domains. Expect to work with Knowledge bases, Change Authority, Change Models, Change Schedule, and more.
Key Concepts of Service Management
Definitions of Key Service Management Terms
Recall the definition of: Service, Utility, Warranty, Customer, User, Service management, Sponsor
Key Concepts of Creating Value with Services
Describe the key concepts of creating value with services: Cost, Value, Organization, Outcome, Output, Risk, Utility, Warranty
Key Concepts of Service Relationships
Describe the key concepts of service relationships: Service offering, Service relationship management, Service provision, Service consumption
The ITIL Guiding Principles
Nature, Use, and Interaction of the Guiding Principles
Describe the nature, use and interaction of the guiding principles
The Seven Guiding Principles
Explain the use of the guiding principles: Focus on value, Start where you are, Progress iteratively with feedback, Collaborate and promote visibility, Think and work holistically, Keep it simple and practical, Optimize and automate
The Four Dimensions of Service Management
The Four Dimensions
Describe the four dimensions of service management: Organizations and people, Information and technology, Partners and suppliers, Value streams and processes
The ITIL Service Value System (SVS)
Purpose and Components of the ITIL Service Value System
Describe the ITIL service value system
The Service Value Chain
Interconnected Nature of the Service Value Chain
Describe the interconnected nature of the service value chain and how this supports value streams
Purpose of Each Service Value Chain Activity
Describe the purpose of each value chain activity: Plan, Improve, Engage, Design & transition, Obtain/build, Deliver & support
ITIL Practices - Purpose and Key Terms (15 Practices)
Purpose of 15 ITIL Practices
Recall the purpose of the following ITIL practices: Information security management, Relationship management, Supplier management, IT asset management, Monitoring and event management, Release management, Service configuration management, Deployment management, Continual improvement, Change enablement, Incident management, Problem management, Service request management, Service desk, Service level management
Key ITIL Terms
Recall definitions of the following ITIL terms: IT asset, Event, Configuration item, Change, Incident, Problem, Known error
ITIL Practices - Detailed Understanding (7 Practices)
Seven ITIL Practices in Detail
Explain the following ITIL practices in detail, excluding how they fit within the service value chain: Continual improvement (including the continual improvement model), Change enablement, Incident management, Problem management, Service request management, Service desk, Service level management
How do I earn this certification?
Passing ITIL4-FND earns the ITIL 4 Foundation certification. It sits in the IT Service Management (ITSM) track.
- ITIL (Version 5) Foundation ITIL Version 5 launched February 2026. ITIL 4 Foundation holders can progress to ITIL 5 pathways without retaking Foundation.
- COBIT 2019 FoundationComplementary framework focusing on governance and management of enterprise IT
- ISO/IEC 20000 Foundation International standard for IT service management that aligns with ITIL practices
- DevOps Foundation Complementary certification bridging ITSM and DevOps practices
- Lean IT Foundation Applies Lean principles to IT service management
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
The most effective way to prepare for ITIL4-FND is by using the PlanetCert Simulator to practice questions and review detailed explanations.
Who should take this exam?
- Basic understanding of IT service management concepts
- Familiarity with IT environments and common IT terminology