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ITIL4-DITS Exam Topics and Domains
ITIL4-DITS is organized into 8 weighted domains.
ITIL Guiding Principles in Digital and IT Strategy
Relate the ITIL guiding principles to all aspects of Digital and IT Strategy
Relate the ITIL guiding principles to all aspects of Digital and IT Strategy
Leveraging Digital Strategy to React to Digital Disruption
Digital Concepts and Terminology
Understand the concepts of Digital Technology, Digital Business, Digital Organization, Digitization, and Digital Transformation
Business Strategy, Business Models, and Digital/IT Strategy
Understand the concepts of business strategy, business models, Digital and IT Strategy, products and services
Digital and IT Strategy and the ITIL Service Value System
Know how to explain the relationship between Digital and IT Strategy and the components of the ITIL SVS
Digital and IT Strategy, Service Value System, and Value Chain
Environmental Analysis
Explain environmental analysis in terms of external analysis (PESTLE) and internal analysis (four dimensions of service management)
Digital and IT Strategy for Organizational Viability
Organizational Viability
Know how to show how an organization's viability is related to how agile, resilient, lean, continuous and co-creational it is
VUCA Environments
Know how to analyse the VUCA factors and address them in a Digital and IT Strategy
Three Levels of Digital Disruption
Explain and compare three levels of digital disruption: Ecosystem, Industry/market, and Organizational
Market Position Factors
Show how an organization's position in a particular market or industry is influenced by achieving customer/market relevance, achieving operational excellence, internal and external focus, and a balanced approach
Digital Positioning Tool
Use a digital positioning tool to determine the appropriate position for a digital organization
Strategic Approaches for Customer/Market Relevance and Operational Excellence
Approaches to Achieve Customer/Market Relevance
Know how to apply approaches to achieve customer/market relevance: customer journeys, omnichannel delivery and support, context-sensitive delivery and support, customer analytics, and customer feedback and 360-degree approaches
Operational Excellence in the Four Dimensions
Know how to achieve operational excellence in the four dimensions of service management
Financial Aspects of Digital and IT Strategy
Understand the financial aspects of Digital and IT Strategy including financial policies, portfolio optimization, funding projects/products/services, balancing cost of innovation and operation, and charging models
Strategic Approaches for Digital Organizations
Assess strategic approaches for digital organizations
Risks and Opportunities of Digital and IT Strategy
Risk Management in a Digital Organization
Explain the concept of risk management in the context of a digital organization
Risk Identification and Assessment
In the context of Digital and IT Strategy, explain how to identify risk and assess risk
Risk Posture and Balance
Know how to explain the concept of risk posture and show how to determine an acceptable balance between opportunity and risk
Innovation Concepts
Explain the concept of innovation, including its key elements and techniques
Culture of Innovation
Know how to apply techniques to develop and maintain a culture of innovation
Defining and Advocating for a Digital and IT Strategy
Digital Readiness Assessment
Know how to use a digital readiness assessment to perform a gap analysis between an organization's current and desired positions
Vision and Strategy Communication
Explain how to define and communicate a vision and a strategy
Business Cases for Digital and IT Strategy
Know how to use business cases to advocate for a Digital and IT Strategy
Implementing a Digital and IT Strategy
Operating Models for Digital Organizations
Know how to define operating models for digital organizations
Digital Leadership Skills
Explain the major skills required of leaders in a digital organization
Strategy Coordination and Implementation Approaches
Apply the following approaches to strategy coordination and implementation: large-scale transformation, incremental transformation, mergers and acquisitions, individual changes
Parallel Operating Models (POMs)
Explain approaches to POMs (parallel operating models)
Assessing Success of Digital and IT Strategy
Explain how to assess success of a Digital and IT Strategy
Digital Transformation Programme Activities
Explain the typical activities of a digital transformation programme
How do I earn this certification?
Passing ITIL4-DITS earns the ITIL 4 Strategic Leader (SL) certification. It sits in the ITIL 4 Strategic Leader track.
- ITIL4-CDS - ITIL 4 Specialist: Create, Deliver and SupportPart of the Managing Professional pathway; complementary operational skills
- ITIL4-DSV - ITIL 4 Specialist: Drive Stakeholder ValueFocuses on stakeholder engagement and customer relationships
- ITIL4-HVIT - ITIL 4 Specialist: High-Velocity ITAddresses digital operating models and high-velocity delivery
- ITIL4-MSF - ITIL 4 Specialist: Monitor, Support and FulfilOperational practice management skills
- ITIL4-PIC - ITIL 4 Specialist: Plan, Implement and ControlPractice management for planning and implementation
- ITIL4-CAI - ITIL 4 Specialist: Collaborate, Assure and ImprovePractice management for collaboration and improvement
Practice with Precision
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How to study for this exam?
The most effective way to prepare for ITIL4-DITS is by using the PlanetCert Simulator to practice questions and review detailed explanations.
Who should take this exam?
This exam is typically taken by Senior business and IT executives and IT directors and heads of departments.
- Minimum 3 years of managerial experience in IT or business management
- ITIL 4 Managing Professional designation (strongly recommended due to strategic nature)
- Experience in setting strategic direction or influencing digital transformation