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Exam Information
Official specifications published by ITIL
Exam Format
90 min
60
65%
Specialist (Practice Manager stream)
Registration
PeopleCert Online Proctoring or online proctoring
Validity
3 years
Collect 60 CPD points via PeopleCert Plus membership; Retake the exam before renewal date; Complete a higher-level ITIL certification before renewal date
ITIL4-PIC Exam Topics and Domains
ITIL4-PIC is organized into 6 weighted domains. Expect to work with Organizational Design, Team Structures, CMDB, Continual Improvement, and more.
1
Change Enablement (CE)
20%
Key Concepts of Change Enablement
Purpose and Scope of Change EnablementChange Authority and Change ScheduleRisk Assessment and Change Evaluation
- Explain and describe key concepts of Change Enablement
- Define the purpose of the Change Enablement practice
Processes of Change Enablement
Change Enablement Process Activities
- Describe the key inputs, outputs, and activities of the processes of Change Enablement
- Integrate Change Enablement in the organization's value streams
Roles, Competences, and Organizational Structure
CE Roles and Positioning
- Describe the roles and competences of Change Enablement
- Know how to position Change Enablement in the organizational structure
Information, Technology, Partners, and Suppliers
Technology and Partner Support for CE
- Explain how information and technology support and enable Change Enablement
- Understand the role of partners and suppliers in Change Enablement
ITIL Capability Model and Practice Success
CE Capability Development and Success Factors
- Understand how the ITIL capability model can be used to develop Change Enablement
- Understand the recommendations for Change Enablement practice success and how they are supported by the ITIL guiding principles
2
Deployment Management (DM)
20%
Key Concepts of Deployment Management
Purpose and Scope of Deployment ManagementDeployment Infrastructure and Architecture
- Explain and describe key concepts of Deployment Management
- Define the purpose of the Deployment Management practice
Processes of Deployment Management
Deployment Management Process Activities
- Describe the key inputs, outputs, and activities of the processes of Deployment Management
- Integrate Deployment Management in the organization's value streams
Roles, Competences, and Organizational Structure
DM Roles and Positioning
- Describe the roles and competences of Deployment Management
- Know how to position Deployment Management in the organizational structure
Information, Technology, Partners, and Suppliers
Technology and Partner Support for DM
- Explain how information and technology support and enable Deployment Management
- Understand the role of partners and suppliers in Deployment Management
ITIL Capability Model and Practice Success
DM Capability Development and Success Factors
- Understand how the ITIL capability model can be used to develop Deployment Management
- Understand the recommendations for Deployment Management practice success and how they are supported by the ITIL guiding principles
3
Release Management (RM)
20%
Key Concepts of Release Management
Purpose and Scope of Release ManagementRelease Policy Development and Enforcement
- Explain and describe key concepts of Release Management
- Define the purpose of the Release Management practice
Processes of Release Management
Release Management Process Activities
- Describe the key inputs, outputs, and activities of the processes of Release Management
- Integrate Release Management in the organization's value streams
Roles, Competences, and Organizational Structure
RM Roles and Positioning
- Describe the roles and competences of Release Management
- Know how to position Release Management in the organizational structure
Partners, Suppliers, and Practice Success
Partners, ITIL Capability Model, and Success Factors
- Understand the role of partners and suppliers in Release Management
- Understand how the ITIL capability model can be used to develop Release Management
- Understand the recommendations for Release Management practice success and how they are supported by the ITIL guiding principles
4
Service Configuration Management (SCM)
20%
Key Concepts of Service Configuration Management
Purpose and Scope of Service Configuration ManagementRelationship Between SCM and ITAM
- Explain and describe key concepts of Service Configuration Management
- Define the purpose of the Service Configuration Management practice
Processes of Service Configuration Management
SCM Process Activities
- Describe the key inputs, outputs, and activities of the processes of Service Configuration Management
- Integrate Service Configuration Management in the organization's value streams
Roles, Competences, and Organizational Structure
SCM Roles and Positioning
- Describe the roles and competences of Service Configuration Management
- Know how to position Service Configuration Management in the organizational structure
Information, Technology, and Practice Success
Technology, Capability Model, and Success Factors
- Explain how information and technology support and enable Service Configuration Management
- Understand how the ITIL capability model can be used to develop Service Configuration Management
- Understand the recommendations for Service Configuration Management practice success and how they are supported by the ITIL guiding principles
5
IT Asset Management (ITAM)
20%
Key Concepts of IT Asset Management
Purpose and Scope of IT Asset ManagementAsset Lifecycle and Financial Management
- Explain and describe key concepts of IT Asset Management
- Define the purpose of the IT Asset Management practice
Processes of IT Asset Management
ITAM Process Activities
- Describe the key inputs, outputs, and activities of the processes of IT Asset Management
- Integrate IT Asset Management in the organization's value streams
Roles, Competences, and Organizational Structure
ITAM Roles and Positioning
- Describe the roles and competences of IT Asset Management
- Know how to position IT Asset Management in the organizational structure
Information, Technology, Partners, and Suppliers
Technology, Partners, and Success Factors
- Explain how information and technology support and enable IT Asset Management
- Understand the role of partners and suppliers in IT Asset Management
- Understand how the ITIL capability model can be used to develop IT Asset Management
- Understand the recommendations for IT Asset Management practice success and how they are supported by the ITIL guiding principles
6
Cross-Practice Integration (Plan, Implement and Control)
Value Streams and Practice Integration
Cross-Practice Collaboration
- Understand the processes and value streams of the Plan, Implement, and Control practices
- How information and technology support and enable the practices
- Recommendations for the Plan, Implement, and Control practices success
Strategy, Governance, and Relationship Management
Strategic Alignment and Governance
- Understand how to formulate strategic goals and adopt courses of action into tactical and operational plans
- Understand how organizational governance evaluates, directs, and monitors service management activities
- Learn to establish, analyze, monitor, and improve links between the organization and its stakeholders
How do I earn this certification?
Passing ITIL4-PIC earns the ITIL 4 Specialist: Plan, Implement and Control certification. It sits in the ITIL 4 Practice Manager track.
Next Level Options
Alternative Paths
- ITIL4-MSF - ITIL 4 Specialist: Monitor, Support and FulfilCovers operational monitoring and support practices as an alternative bundled practice set
- ITIL4-CAI - ITIL 4 Specialist: Collaborate, Assure and ImproveCovers collaboration, assurance and improvement practices as an alternative bundled practice set
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
The most effective way to prepare for ITIL4-PIC is by using the PlanetCert Simulator to practice questions and review detailed explanations.
Who should take this exam?
This exam is typically taken by IT Specialist: Operations and IT Manager: Operations.
ITIL 4 Foundation certificate OR ITIL v3 Foundation certificate OR ITIL 4 Managing Professional Transition certificate
Training through an Accredited Training Organisation or official eLearning course (exam results will not be released without proof of completion)
- Practical experience in IT service management
- Familiarity with ITIL 4 Service Value System concepts
- Experience with change management, release management, or IT asset management processes