ITIL 4 Specialist: High-Velocity IT Practice Test

Understand how high-velocity IT relates to: the four dimensions of service management, the ITIL service value system, the service value chain, and the digital product lifecycle

Understand the following principles, models and concepts: ethics, safety culture, Lean culture, Toyota Kata, Lean/agile/resilient/continuous, service-dominant logic, design thinking, complexity thinking

Know how to use the following principles, models and concepts: ethics, safety culture, Lean culture, Toyota Kata, Lean/Agile/Resilient/Continuous, service-dominant logic, design thinking, complexity thinking to contribute to: help get customers' jobs done, trust and be trusted, continually raise the bar, accept ambiguity and uncertainty, commit to continual learning

• Know how the service provider ensures valuable investments are achieved
• Know how to use portfolio management and relationship management practices to contribute to achieving valuable investments

• Know how the service provider ensures fast development is achieved
• Know how to use architecture management, business analysis, deployment management, service validation and testing, and software development and management practices to contribute to achieving fast development

• Know how the service provider ensures resilient operations are achieved
• Know how to use availability management, capacity and performance management, monitoring and event management, problem management, service continuity management, and infrastructure and platform management practices to contribute to achieving resilient operations

• Know how the service provider ensures co-created value is achieved
• Know how to use relationship management, service design, and service desk practices to contribute to achieving co-created value

• Know how the service provider ensures assured conformance is achieved
• Know how to use information security management and risk management practices to contribute to achieving assured conformance